Trusted Agent profile · Stroud

Andrews Estate Agents reviews in Stroud

4.7

★★★★★ Excellent

2,306 reviews across 2 platforms

24 King Street, Stroud, GL5 3DE

Part of Andrews, see every office.

Andrews's office in Stroud, at 24 King Street, is rated 4.7 out of 5 across 2,306 reviews on two platforms, including 184 Google reviews rated 4.5.

Google logo

4.5 / 5

184

Reviews on Google

This office

Trustpilot logo

2,122

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Stroud office, from every platform, shown as written. First names only.

5/5

Google

I wish it was possible to give Emily, Jon and the team 10 stars rather than just 5. We were having a nightmare time selling our late parent's house until we found Andrews. They suggested using the modern auction method, organised an incredible number of viewings and did everything they could to ensure that all ran smoothly. Above all, they were kind, helpful even when we were fraught and always professional. I cannot praise them enough and wish we had gone to them a year ago and saved ourselves so much stress; this team are something special and a real credit to Andrews. If you are looking for an ethical, honest and straightforward estate agent who will get your property sold and do their very best for everyone involved in the process, then these are your people. Thank you so much for all that you have done.PositiveResponsiveness, Quality, Professionalism, Value

Janet · 27 August 2022

5/5

Google

A very positive experience with Andrews so far during the purchase of our property. Shayla conducted our viewing initially and we were impressed with the knowledge she had to hand. She was able to answer all of our questions during the viewing, which we haven’t always found to be the case with other agents, often struggling to obtain even basic information about a property. We understand there is currently a high volume of buyers per property, and therefore appointment durations are often limited, but nonetheless, Shayla didn’t rush us and gave us plenty of time to take everything in and ask as many questions as we needed to satisfy ourselves that this property was right for us. Since our offer has been accepted, Shayla has been excellent to work with. Communication is unparalleled, and she’s been incredibly proactive with getting the sale paperwork underway from the get-go. We look forward to working with Shayla, and the rest of the team at Andrews, through to completion.PositiveResponsiveness, Quality, Professionalism

Milly · 27 August 2022

5/5

Trustpilot

Fantastic service.

Renting a property from Andrews, Very helpfull with all matters. Very quick at solving my problem. Communication was great.Janine was fantastic and very helpfull.

Rebecca · 4 June 2024

Agent replied · 12 June 2024

Hi Rebecca , Thank you for the five star review. It is great to hear that the team were helpful on all matters and provided great communication. Thanks , Lisa

4/5

Trustpilot

Oh,Tracey Cumming made the process…

Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.

Adetoun · 16 September 2024

Agent replied · 22 October 2024

Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!

5/5

Trustpilot

Excellent service of Raluca

We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.

Kim · 30 August 2024

Agent replied · 22 October 2024

Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.

5/5

Trustpilot

Andrews are the best estate agent on…

Andrews are the best estate agent on North Street. I sold my property through them and wouldn't hesitate to use them again. I found them very professional throughout and they kept me informed at all stages. They got me the full asking price and were extremely helpful when it came to filling out various forms and paperwork which can often feel overwhelming. A special mention to both Rebecca and Lisa who were so friendly and accommodating from the start and throughout. 5*

Thomas · 20 December 2023

Agent replied · 12 June 2024

Hi Thomas! The best agent on North Street? We absolutely love that title!! Brilliant to see the team have been on hand to help you each step of the way in not just getting you the price you wanted but to seeing you through the process. Thanks again for the five star review, Rhys

5/5

Trustpilot

Shannae and Sharron are both awesome!

We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.

Joe · 6 August 2022

5/5

Google

A great team and company to deal with, 100% recommendation

Julian · 11 May 2026

Agent replied · 11 October 2026

Thank you, Julian, for your fantastic review! We're thrilled to hear about your positive experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisaaaaaaaa

5/5

Trustpilot

Great customer service!

I have enquired about flat to buy and was referred to a mortgage advisor. I spoke to Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office. He was very knowledgeable and explained all details in the way that I understood everything. He gave me few options. I didn't secured the house yet but once I will I will definitely call him! Great customer service. Easy to talk with. 100% recommendation!

Agatinia · 15 May 2023

5/5

Trustpilot

Well

Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again

Dawood · 15 February 2024

Agent replied · 12 June 2024

Hi Dawood, thank you for taking your time to leave us a review. Amazing to see that Shannon made such an impression and gave 'the best customer service ever' we know she will be so pleased to read your feedback. Thanks, Rhys

5/5

Trustpilot

I have rented my property through…Monika

I have rented my property through Andrews for many years. Monika and the whole team are very helpful and any issues are dealt with promptly and efficiently

Jenny · 20 December 2025

Agent replied · 25 December 2025

Dear Jenny, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and our team. Your satisfaction is our priority, and we're grateful for your continued trust in Andrews. Best regards, The Andrews Head Office Team

5/5

Trustpilot

Thank you for the viewing

Shamiya was friendly and knowledgeable. She was communicative in arranging the viewing and helpful with all the questions I had.

David · 2 August 2024

Agent replied · 24 August 2024

Thank you, David. We're delighted to hear that Shamiya provided excellent service. Your feedback is greatly appreciated.

5/5

Trustpilot

Meeting with Nicole

Meeting with Nicole was absolutely amazing!she was very polite and welcoming,gave all the needed information about the house!very helpful and positive!I will definitely recommend her to my friends and family!thank you so much Nicole! Xx

Kristine · 20 September 2023

Agent replied · 12 June 2024

Hi Kristine, many thanks for your five star review. Fantastic to see you had a great experience with Nicole when searching for your new home. We really appreciate you taking the time to share your positive recommendation.Thanks, Rhys

5/5

Trustpilot

Honest and reliable service..

Annum is really helpfull on each and every stage of the process, she goes an extra mile in delivering exceptional customer services. She is really a nice person.

Margret · 28 February 2024

Agent replied · 12 June 2024

Hi Margret, thank you for the five star review. Brilliant to see you had such a fantastic experience with Annum, thank you for sharing your experience. Thanks, Rhys

5/5

Trustpilot

Shamiya, Tour

Shamiya was a very kind and understanding lady, it was a lovely tour in a brilliant location.

Bethany · 12 September 2024

Agent replied · 22 October 2024

Thanks Bethany. Good to hear you had a positive viewing experience with Shamiya.

5/5

Trustpilot

Excellent client service

I am most impressed by how diligent and patient the client support advisor, Tracy Burden is. She called me on the first day she took over the case and has been following up on both sides from the beginning all the way to the completion. My purchase was very complicated and lengthy in process, but Tracy was extremely helpful and professional to ensure the transaction happen in the end. I would not buy my house without her help! The hard work from the sales and customer support team is very much appreciated.

Sandra · 28 June 2022

5/5

Trustpilot

Andrews are one of the finest agents in…

Andrews are one of the finest agents in this locality. They do own research on the property and near by area which is definitely a wow factor which none of the other agencies do. On top of it Nancy Henley is very nice, calm, friendly and she always has a smile on her face which makes the viewing of the property even more pleasant. I wish lots of success for Nancy as well as Andrews and we hope that we find our new dream home through Andrews. Good LuckBest regards, Manish Thakkar

Manish · 18 June 2022

5/5

Google

We have just sold our house in Stroud through Andrews. Jonathan Rawlings was unfailingly enthusiastic in running viewings and was very supportive when we decided to remarket the property. Our sales progressor Jill Edwards also provided excellent help and advice as we moved through the sale process, ensuring that the experience was overwhelmingly positive. The entire team was professional and supportive in what was initially for us a challenging process. I would strongly recommend Andrews to anyone wanting to buy or sell in the Stroud area.

Alun · 17 June 2022

5/5

Trustpilot

Sale of property

Kept me informed all the way through my house sale. Did a great job of chasing everyone up. Thank you Tanya and team, excellent job.

Nick · 17 April 2024

Agent replied · 12 June 2024

Hi Nick, thank you for the five star review. Brilliant to see that Tanya and team were on hand to help you out. Thanks again, we know the team will appreciate it, Rhys.

5/5

Trustpilot

Amazing and very professional

Thank you Shannon Bird for your amazing service, we appreciate your kindness ans polite for showing us tje property,Your very professional to work with, well explained everything out inquiry.

Lesthel · 24 January 2024

Agent replied · 12 June 2024

Hi Lesthel, thank you for the great review. It's brilliant to see that Shannon provided a fantastic experience for you on your viewing. Thanks again for the feedback, it really is appreciated, Rhys

5/5

Google

Excellent & efficient customer service from Greg Lines once more, finding new tenants & setting up all the necessary tenancy requirements. Thank you.

Diana · 16 January 2026

Agent replied · 16 April 2026

Thank you, Diana, for your wonderful review! We're thrilled to hear about your positive experience with Greg Lines. Your feedback motivates us to continue providing excellent service. If you need any further assistance, feel free to reach out. Best wishes , Lisa

1/5

Trustpilot

Absolute disgrace

Renting for 4 years - 4 years of them not dealing with any issues reported. Waiting for the boiler to be fixed in the coldest time of the year for 4 working days before they called plumbers - only because the rebate was mentioned… no inspections whatsoever for 4 years then the whole deposit is being held and released back to the agency to cover “the damage” - even though the property has been damaged and afterwards repainted by the plumbers - £400 to cover just painting the walls. What a hellish experience!

Monika · 15 November 2023

Agent replied · 12 June 2024

Hi Monika, thank you for the review and sorry to see that you feel that the experience as a tenant was not to the level you'd expect. We have looked into your feedback and I believe that my colleague Hannah has attempted to reach out a number of times to try and obtain some further information as to how we can improve our service and learn for your experience. We would of course be keen to have further conversations as and when that may suit yourselves. Many thanks, Rhys

5/5

Trustpilot

Excellent service and communication …

Sameer and Mikesh were absolutely fantastic! I can’t thank them both enough. Excellent service, honest, kind and professional. Best experience and we moved into our wonderful home thanks to them! Highly recommend!!

B.S.Owens · 15 November 2023

Agent replied · 12 June 2024

Hi Bethan, thanks for leaving us a review on Trustpilot too! So pleasing to see you had such a positive experience with us at Andrews, thanks again, Rhys.

5/5

Google

Jonathan Rawlings at Andrews in Stroud is an incredible Estate Agent. He is knowledgeable, enthusiastic and helpful. We were so impressed with his ideas for the property we are purchasing and he was great at closing the sale. I would 100% recommend Andrews to anyone looking to buy or sell a home.PositiveResponsiveness, Quality, Professionalism

Lisa · 17 June 2021

Agent replied · 16 June 2024

Good afternoon Lisa Werrett, Thank you so much for your review. I will pass on your lovely comments to Jon! Emily -Business Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Andrews's Google reviewsLeave Andrews a review

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stroud.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent