Every review we hold for the Stroud office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy sincere appreciation…
I want to express my sincere appreciation for Jennifer Jones' exceptional service in managing my rental property. Her professionalism and dedication surpassed my expectations. Jennifer's personalized approach stood out prominently. She consistently listens to my needs and tailors her recommendations, accordingly, showing genuine concern for my satisfaction. She keeps me well-informed at every stage of the rental process, promptly addressing any queries and maintaining proactive communication, which fosters trust and reliability. Jennifer's friendly demeanor and willingness to exceed expectations make the entire experience positive, stress-free and enjoyable. Her commitment to excellence truly sets her apart.Thank you, Jennifer, for your exceptional service and dedication. I hope Andrews recognize your fantastic effort. Your professionalism and personal touch make you outstanding in the industry.
Jojit · 19 February 2024
Agent replied · 12 June 2024
What a fantastic review! We know Jennifer will be so pleased to see your brilliant feedback, it's amazing to see that you are receiving an excellent service and that Jennifer is on hand to help you whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotBest estate agents by far!
Andrews have been a fantastic estate agents! We have moved four times, and used them every time because they have been so great. We have been so impressed with how helpful, friendly and professional all of the staff members have always been. Their expertise and skill is always obvious too. Hamza from the Bear Flat branch has been particularly outstanding for the move we have just completed. A solicitor and estate agent from higher up our chain have been very weak, and Hamza has worked incredibly hard to fill the gap left by them. He has always kept us informed and seemed to genuinely care about our family and our house moving experience. He really has gone above and beyond for us, and we are incredibly grateful - this move probably would never have happened if it hadn't been for him!
Amanda · 16 February 2024
Agent replied · 12 June 2024
Hi Amanda, what an amazing review! Not only to see that you continue to use Andrews each time you move but to also see that you've had brilliant experiences each time. We know Hamza will really appreciate you highlighting his hard work and efforts, we are so pleased to see that he was able push the whole chain through to completion for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHelpful and accommodating
We were looking for a flat to rent. The agent Jasmine was very friendly and accommodating when she showed us the property. Jasmine has done an excellent job in helping us in the application process. Thanks!
Terrence · 14 November 2023
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write Jasmine a five star review. Really glad to see Jasmine has done an excellent job through the application process and she was very friendly. Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotThe estate agent Matt Wood was really…
The estate agent Matt Wood was really helpful and stayed in contact throughout the buying process. He did well to keep the process moving and keep both sides on the same page.
Harry · 11 February 2024
Agent replied · 12 June 2024
Hi Harry, thank you for sharing the feedback. Brilliant to see Matt and team were on hand to help you throughout your move. We know Matt will appreciate seeing your amazing review. Thanks, Rhys
★★★★★ 5/5
TrustpilotAn excellent service throughout
I can wholeheartedly recommend the services of this estate agency, recommended to us by a friend. Initially it was the cheaper charges and speed of response that attracted us, but later it was the kindness & support offered, even after completion, that I valued more.We were in a chain & Antony Perez looked after us for the 6 months it took for our sale to complete. He was professional, helpful and reassuring, remaining unfailing courteous even when we were irritable & stressed.
Adanna · 7 February 2024
Agent replied · 12 June 2024
Hi Adanna, what a brilliant review! We love the fact you had such a positive experience with the team in Worcester Park, in particular Antony who was on hand to help you every step of the way. We totally agree with you, there is much more to an estate agent than their fees, thank you for the fantastic feedback, all the best, Rhys
★★★★★ 5/5
TrustpilotFriendly and professional service
Andrews worked hard to find us buyers when interest rates were fluctuating a lot. They always kept us informed by email or phone of any developments and were proffessonal at all times and were sensitive to the fact we were selling our late mother's bungalow. All the staff we spoke to were friendly and they always took pains to make sure we understood what was happening with our sale.
J · 30 August 2024
Agent replied · 22 October 2024
Thank you for your kind words. We're glad to hear our team could support you at this sensitive time and keep you well informed as the sale progressed. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotIsabelle is fantastic
Isabelle is brilliant, my experience for a viewing was amazing. She’s so talented with a good explanation of everything. Fantastic I definitely recommend her. Thank
Mouafo · 21 June 2024
Agent replied · 24 August 2024
Hi Mouafo, thank you for your lovely five star review. Amazing to see Isabelle has been brilliant and was able to provide excellent knowledge. Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotIt was a great experience with Andrews
It was a great experience with Andrews. Thanks to Shamiya for answering questions and showing us around. I appreciate it a lot
Sufian · 10 August 2024
Agent replied · 24 August 2024
Thank you, Sufian. Shamiya will be delighted to know her assistance was appreciated.
★★★★★ 5/5
GoogleVery pleased with the quick, professional and friendly service provided by the stroud branch of Andrews
Would highly recommend
Sam · 16 March 2026
Agent replied · 16 April 2026
Thank you, Sam, for your wonderful feedback! We're thrilled to hear you had a positive experience with our Stroud branch. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotQuick, easy and professional!
Very quick and easy process from putting forward interesting to getting a viewing! Shannon was lovely, very professional and a pleasure to meet! The viewing was conducted perfectly and answered all questions with ease.
Keely · 12 December 2023
Agent replied · 12 June 2024
Hi Keely, thank you for your five star review to Shannon. Great to hear the viewings were conducted perfectly and she answered any questions you had! Thank you for your kind words, Shannon will really appreciate it! All the best, Laura.
★★★★★ 5/5
TrustpilotBailey is awesome in his work
Bailey is awesome in his work, he showed me the property around and explained everything in detail which i needed. Very nice and quite professional in his work.
Bashra · 12 April 2024
Agent replied · 12 June 2024
Hi Bashra, great to see that Bailey provided you with a brilliant service and you had a positive viewing with us. Thanks for sharing your experience, Rhys
★★★★★ 1/5
TrustpilotThe worst Estate Agents in the Uk
If I could give a zero star I would. One of the worst estate agents in Bristol/UK. When they need your money, they want it immediately but if you want your deposit back they're always busy and rude to assist. I left a property in September 2023 when they decided to increase my rent. It's Jan 2024 and they're whenever I call them they're always rude or busy having paying my rents on time and being a great tenant. If you are young and want to rent or mortgage a property don't go with Andrews because they rude, unprofessional and don't care about their tenants especially if you're young.
Iman · 20 January 2024
Agent replied · 12 June 2024
Thank you for taking time to post your review of Andrews services. I am sorry you have had a poor experience and would be interested in hearing more about your experience if you felt comfortable emailing me at choward@andrewsonline.co.ukI could then take a look and see what has happened before replying with my insights.On a specific, Andrews does not decide to increase rents. The decision on whether to make an increase ultimately comes from the Landlord themselves. So in your case it is the Landlord that has decided to increase your rent, not Andrews. The context being that rents in the UK have been increasing rapidly over the last two years due to a very low supply of property for rent and an inflationary environment pushing up Landlords' costs.Carl HowardGroup Chief ExecutiveAndrews & Partners
★★★★★ 5/5
TrustpilotAmazing communication
I had an absolutely amazing experience!! Nicole has been so helpful and amazing with her communication. She’s made everything so easy for me and my partner with any questions we’ve had!! She has been perfect.
Lilly · 11 November 2023
Agent replied · 12 June 2024
Hi Lilly, thank you for your kind review to Nicole. Really glad to hear she has been so helpful and amazing and I am glad she has been there to assist you with any questions you had. Thank you for your five stars and I am sure Nicole will appreciate this review. All the best, Laura.
★★★★★ 5/5
TrustpilotMONIKA LAMI
I just renew my rent trough Andrews Estate Agents, Monika Lami was professional, friendly and efficient, helping our process to run smoothly. I recommend their services.
Lilian · 15 May 2024
Agent replied · 12 June 2024
Hi Lili , Thank you for the five star review. It is great to see Monika was professional , friendly and efficient. Thanks again , Lisa
★★★★★ 5/5
TrustpilotIssy took on board my comments…
Issy took on board my comments regarding the condition of the property, and was at pains to stress their rental properties were usually in a better condition than the one viewed. Following the viewing Issy got back to me and confirmed that there were a number of works scheduled to bring the property up to the standard expected. Very professional thoughout even when trying to show an apartment that was not in a rentable condition.
Jeffrey · 23 April 2024
Agent replied · 12 June 2024
Hi Jeffrey, thanks for the review. Great to see that Issy was on hand to answer questions, agreed with your initial observations and was able to follow up with some assurances in order to allow you to make an informed decision. Thanks, Rhys
★★★★★ 5/5
TrustpilotNick from Andrews Downennd put in a…
Nick from Andrews Downennd put in a massive shift, working with a very difficult down chain solicitor, to make sure we were able to exchange in the nick of time. I was grateful for his effort and experience/advice during an otherwise stressful process. Antonia and other members of his team pitched in when he wasn't available, helping with continuity. Thanks guys!
William · 12 December 2024
Agent replied · 22 December 2024
Thank you, William, for your kind words! We're thrilled Nick and the team could assist you through the process. Your appreciation means a lot to us. Best wishes in your new chapter, Jake
★★★★★ 5/5
TrustpilotThumbs up
All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case
Nigel · 8 August 2024
Agent replied · 24 August 2024
Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotThanks Sophia.
Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.
Adam · 10 May 2024
Agent replied · 12 June 2024
Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotSales consultant Keli Viana
Sales consultant, Keli Viana was amazing throughout the process, very helpful and on top of everything.
Mirza · 26 October 2024
Agent replied · 22 December 2024
Thank you, Mirza! We're thrilled to hear that Keli provided such excellent service. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
PJ · 23 August 2024
Agent replied · 24 August 2024
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
★★★★★ 5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
JAMES · 12 July 2023
★★★★★ 5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Aaron · 25 June 2024
Agent replied · 24 August 2024
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSarah Robinson has been amazing over…
Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah
Michael · 21 March 2024
Agent replied · 12 June 2024
Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys
★★★★★ 4/5
TrustpilotOh,Tracey Cumming made the process…
Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.
Adetoun · 16 September 2024
Agent replied · 22 October 2024
Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!
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