Robinson Michael & Jackson Strood reviews

★★★★★ 5/5

Google

Millie was incredibly knowledgeable and easy to communicate with throughout the entire process. She was always professional, reliable, and took the time to explain things clearly, which made everything feel straightforward and stress-free. A real pleasure to work with

Shannon · 15 January 2026

★★★★★ 5/5

Google

Jessica was amazing and so helpful

Moya · 13 September 2026

★★★★★ 5/5

Google

Emma was amazing! Very helpful and friendly.

Rom · 5 September 2026

★★★★★ 5/5

Google

We had an amazing experience with RMJ, they were incredibly helpful throughout the process of purchasing our home. Particular thanks to Charley, Jade and Ben who were very supportive and worked incredibly hard for us. Thank you.

Lewis · 24 January 2026

★★★★★ 5/5

Google

RJL have been a pleasure to work with from start to finish. Moving home is often cited as one of life’s most stressful events, however for me, with the help of the team at RJL it was a seamless and stress free experience. A special thank you to Xanthe, Millie and Fel for all their support throughout, professional and friendly, they made the journey a pleasure from first viewing to collecting the keys. They are a real credit to the business. P.S Thank you for the kind gift, the box of nerds were a life saver after hauling my stuff up those stairs!

Andy · 15 October 2025

★★★★★ 5/5

Google

I can’t recommend RmJ enough from start to finish they have gone the extra mile to make sure things ran smoothly. Charley has been absolutely amazing keeping us updated every step of the way and helping to progress things quickly, Would highly recommend to anyone who is considering moving

Natalie · 3 October 2025

★★★★★ 5/5

Google

For me as a landlord it is difficult to imagine better service; friendly, helpful and super efficient. They deliver what they promise. I highly recommend Ennis and Millie - stars both 🌟 🌟 …

Philip · 15 February 2026

★★★★★ 5/5

Google

Jess was a great help

Richard · 13 September 2026

★★★★★ 5/5

Google

Charley made our experience exceptional! I can’t thank her enough for all the hard work she put in to help us in our time of need. She went above and beyond and we felt like the only people she was dealing with at the time! Thank you Charley!

Courtney · 8 October 2025

★★★★★ 5/5

Google

Whole team at RM&J have been so helpful throughout our whole journey with buying our first home. Big thank you to Jade and Charley who made the last few weeks as less stressful as they possibly could. Lovely bunch who always answer and respond quick. Thank you again:)

Sydney · 8 October 2025

★★★★★ 5/5

Google

All the team members made it easy, seemless and worthwhile. Thanks to Millie, Ruby, Ennis, Reyhan for their help, kindness, friendliness and professionalism.

Doyinsola · 8 May 2026

★★★★★ 5/5

Google

Many thanks to Jade and the team , made me feel at ease with the selling process and kept up to date with all that was going on, always bright and cheerfull on the phone making the process as smooth as it could be. Very professional Many thanks.

John · 3 October 2025

★★★★★ 1/5

Google

Our experience with RMJ has been extremely poor. First issue was valuation- we stated what we needed , (based on comparables in our area) We raised concern with price it was going to be marketed due to the price we needed, however trusted their expertise, all low end offers initially. We were told that our seller was under pressure to move, we were surprised to have our offer accepted as was aware that there were many offers on the property all in different positions ( we also had an inkling our offer was going to be accepted by comments made to us). To note - we were not proceed able buyers. It then took 13 days for our home to go into the market, despite me chasing (we had a 14 day cooling of clause in our contact) . According to RMJ we held this up because we refused to go ahead with the professional photography we were being ‘strongly advised’ to use after several times of telling them no. Pushing us to accept offers -2offers received- at the bottom end of scale, Nancey was basically pushing us into accepting these. We refused. Our property had been on the market 1 week. Nancey very abrupt and rude on these phone calls. After refusing the offers Nancey then called me to say she’d spoken to the house we were buying, and they had kindly offered to deduct money from the sale price. Could we now accept one of the offers on the table. Whilst we were extremely grateful for this reduction, we were still not where we needed to be; they were fully aware of this. We felt like we were backed into corners constantly throughout this process. We never asked for this reduction. We were prepared to pay what we offered; so we’re extremely grateful by this kind gesture from our seller; although we had a very strong feeling something wasn’t adding up. After trying to get this revised figure in writing, we finally did after a week of chasing - was no conditions attached to this reduction. We then accept an offer on our home at the price we were happy with. Only problem was, our buyer had his home on the market. So wasn’t proceedable at that moment in time ( we was in a worst position as when our offer was accepted we wasn’t even in market!) Reece then started advising us now the reduction in value was based on us received x & x on our home. I advised this was never the case, and nor should our seller know our offers on our home that’s confidential. Reece started back tracking saying it was now based on us having a proceedable buyer. Nancey tells me the house we were buying was going back to market; I was utterly shocked, I then spoke to the seller directly who advised they never agreed to a reduction In Price! Despite it being put to us,that the seller was the one to have offered to reduce, the seller told me that she was told we could not afford our offer! And could they reduce the price! to say we were shocked was an understatement! The seller told Me how it unfolded from their side and this made sense. When I called Nancey out on this, Nancey basically implied the owner was getting confused (an elderly person involved). instead of taking accountability and owing the situation and admitting a huge mistake has happened. we, to date have been told numerous versions of this how this happened. Thankfully all documented in emails. The current story from rmj is the seller did agree it but unfortunately wasn’t recorded on the system or an instruction was never put in place; however this has been done now🙃; I have asked how can conversation now be logged when it never happened! Strange how this was done after us complaining and losing the property too. Unprofessional, unfair and unjust comments about our buyer, because they door knocked a property to register their interest and they had a SO property to sell. This is just a VERY brief’ summary of our experience with RMJ. We are currently going through the motions of the complaint procedure. My advice would be if you do use RMJ; record everything in writing, every single call! Only positive was Freya was very helpful and friendly!

Paige · 25 August 2024

★★★★★ 5/5

Google

Michael Robinson and Jackson, Strood have recently sold a vacant property for me. I live two hundred miles away. Right from the start Nancey was far more professional and knowledgeable than the other two agents that valued it. Unfortunately …

Bee · 16 December 2025

★★★★★ 5/5

Google

A massive Thank you to Jade and the team at the Strood Office, Excellent Customer experience. Jade made the experience of moving home less stressful together with being very helpful/ professional throughout the process. I would highly recommend Jade.

Donna · 24 December 2025

★★★★★ 5/5

Google

Kitija has been an absolute pleasure to talk too, she was so friendly and helpful. Made the experience so much easier. She is a great addition to the team!!

Emils · 17 March 2026

★★★★★ 5/5

Google

If you want to deal with a friendly, professional and efficient estate agent, then contact Reece and his team at RMJ in Strood! Sold our house in under a month! Can't recommend them enough! Thank you for always keeping me up to date and in the loop.

Adele · 8 October 2025

★★★★★ 5/5

Google

Robinson Michael & Jackson have been looking after me over the last few weeks regarding viewings and advise on my search for a new house. I have found the one and my offer has been accepted. A special thank you to Tia Coles who "worked her …

Marcus · 8 October 2025

★★★★★ 5/5

Google

Excellent customer care from the team at Strood branch. Nancey and the team have found me a prospective buyer even before my home was on the market. Always updating me throughout the selling process. I am happy to recommend them to anyone thinking of selling their homes.

Aye · 8 October 2025

★★★★★ 5/5

Google

From my very first phone call to the Strood office, they were polite, informative and professional. I explained that I just needed a valuation as my property was rented and I was not in a position to put it on the market. That was not a …

Pauline · 8 October 2025

★★★★★ 5/5

Google

Emma has always been very friendly, welcoming and ane brings good vibes to viewings. I enjoy seeing her at viewings I've don't with RMJ. Thanks Emma.

Aaron · 8 April 2026

★★★★★ 5/5

Google

Jess was great! Very informative about the property

Kudzaishe · 15 August 2026

★★★★★ 5/5

Google

Jess was amazing, and knew all the information to the property. Thank you for a pleasant experience.

Lauryn · 14 June 2026

★★★★★ 5/5

Google

Kitija Pilipavica is very kind and helpfull lady..She helped us in a very good and kind way..Perfect service and very friendly..Thanks a lot Kitija🙏❤️👏🧿💐🙋🏻‍♀️ …

Sadaka · 15 April 2026