Trusted Agent profile · Stourbridge
★★★★★
1,349 reviews across 2 platforms
11a St John's Road. Stourbridge, DY8 1EJ
Hunters's office in Stourbridge, at 11a St John's Road. Stourbridge, is rated 3.8 out of 5 across 1,349 reviews on two platforms, including 738 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotOne of the WORST agencies you can work…
One of the worst agencies you can work with. We booked a viewing for a house, confirmed it that day, drove an hour, and nobody bothered to come. When finally reaching them, after numerous phone calls, they just said they tried to contact us for another day. We had no phone calls, no messages, nothing. The lady I talked to was stunningly rude and yelled constantly. Please STAY AWAY FROM THEM.
5/5
GoogleWe had a great experience from start to finish. Great communication and a strong understanding of what we were looking for and how to market our house. All of the staff were very professional and helpful. Much better experience than with other local firms that we have used.
Thank you for taking the time to leave us a review, Steve. We are pleased to hear you were happy with the service you received.
5/5
GoogleI would certainly recommend Hunters to anyone as they were respectful and professional in overseeing our rental application. We mainly deal with Rebecca who kept us up to date all the way through and nothing was too much trouble for her. Her colleagues were also helpful and professional.
Hi Kerry, thank you for taking the time to leave us a review. We take pride in our customer service and really appreciate the feedback given.
1/5
TrustpilotTHIS RELATES TO HUNTERS IN NORTHENDON…
THIS RELATES TO HUNTERS IN NORTHENDON M22 4FZ.I have been using Hunters for the last two years and I have to say they are shocking and that is an understatement. Do not use this company. You constantly have to chase them to do things which your paying them for and they never answer their phone. This place is run by Alan who seems to have a chip on his shoulder and under him is John who simply makes it up as he's goes along. I've just ended my agreement with them and my tenant called to say despite promises from them to refund the deposit he still hasn't been paid and could I call them I just did to help him out and was told by Alan they no longer work for me. Just being an absolute idiot with an attitude. He then hung up on me. I went their last week to get the keys back and Nick had been dealing with my account, got told by John he wasn't there and then 5 mins later he walks out of the back room. Just a couple of examples of the way Hunters operate. Stay away from them is my advice. Plenty of estate agents in this area to go to.
1/5
TrustpilotRude Agents
Rude Agents , impolite responses and not helpful at all .
1/5
TrustpilotDealing with anyone is this company is…
Dealing with anyone is this company is painful,we rented a property and hunters were in charge of it,we moved out over a month ago and left the property in good condition,but they took money for deep cleaning without our consent,they took other monies for items they claimed were missing,there emails to us were rude and dismissive,she always argued with everything we said,the most unprofessional person I have ever met,they stole our money from us and now we have to take legal proceedings against themWe are still waiting on receipts from the items they claimed to have bought & the deep cleaning,the apartment didn’t need to be deep cleaned,but the greedy landlord decided to keep most of depositAbsolute disgrace of a company won’t be dealing with them again
5/5
GoogleHaving to deal with Hunters for the purchase of my first property, I couldn't have asked for a better experience form start to finish. Calls/emails answered and returned with minimal delay took the load of my mind and made it the purchase a pleasant experience. I would definitely recommend them for any estate agent services if it buying, selling or renting an property.PositiveResponsiveness, Professionalism
Hi Isaac, thank you very much for your review. We wish you all the best in your new home.
5/5
GoogleFrom our very first conversation, Jack knew exactly what home I was looking. We were the very first to view it and as soon as I walked in I knew I had found my forever home. Steve even stayed open past closing time so that I could complete my offer. Hunters are extremely professional, polite and always helpful. You cant go wrong with choosing them. Thanks again both
Hi Rose, thank you for your review. Wishing you all the best in your forever home.
5/5
TrustpilotHunters Dursley branch
As always Hunters at Dursley provided a fantastic service. Katrina and the team were proactive in keeping me updated with progress and responded quickly to my queries. They did a great job and I would recommend them 100%
5/5
Trustpilot5 star service!
This is the first time I've called this agency. (I'm a BTL investor) spoke to a lady called Kiki, she was very kind and clearly explained what the situation was with this particular property, she went far and beyond. I would highly recommend to use this agency and especially Kiki. ;)
5/5
GoogleAbi Daly has honestly been fantastic from start to finish, any questions myself or my partner have had regarding our first time renting she has answered with ease. I can’t thank you enough for how easy and straightforward you’ve made this process for us.
Hi Joanne, thank you for your review. We are pleased that the service you received met your expectations.
1/5
TrustpilotI am leaving in bradford BD5 area…
I am leaving in bradford BD5 area renting the house with Hunter from 2018 same house very very very disappointed with this guys my house rental was for £525 then £550 then jumped to £795 from the first day until now i write this review nearly 5 years I never missed the payment even for one day I paid in time every month I have got my bank statement to prove that and they never fixed and solved the problems! too much Moulding, heating issues, kitchen issues etc,,,etc,,,, until I complained to housing standards then fixed the problems and I spent around £4300 from my pocket to repainting whole house new carpets new downstairs floor laminate then after yearly check increased my rent to £795 now and all the time insulting me when I report the issues they’ll charging me £65 and I have many more words to say about their description all I can say please people don’t deal with Hunters they’ll robbing you they’re very clever from first to cheating you until you get trapped then very hard to get out from their trap because these guys very professional cheaters they have experience for years you can’t bit them easy.
5/5
GoogleGreat service and would recommend all day long! HARRY WAS EXCEPTIONAL. We had several issues with both selling and buying and Hunters kept us up to date and supported throughout. They could not have been more helpful throughout the whole process. They sold our home from coming to see us to offer accepted in less than two days. Excellent service and we have already recommended Hunters to several people already.
Hi Kim, thank you for the review. We wish you all the best for the future.
1/5
TrustpilotCompany is a front for some very dodgy…
Company is a front for some very dodgy practices through it's association with Kirsty O'Connor, including embezzlement of local government funds and illegal evictions
1/5
TrustpilotWorst nightmare you could have if you…
Worst nightmare you could have if you deal with Hunters , problem with next door renting of them ... done nothing ............... will get council to sort it out or police .. brimington chesterfield ... steeping close ..................
5/5
GoogleFaultless service from Harry and the rest of the team at hunters. Honestly cannot fault Harry from start to finish, our case has several hurdles to tackle (no fault of the Agents) and without the work of the Hunters we would not be enjoying our new home. Thank you very much and if we ever sell our property in the future, we wouldn’t hesitate to contact Hunters!
Hi Ashley, thank you very much for your review. We are pleased to hear you are happy in your new home.
5/5
GoogleI would 100% recommend using Hunter's Stourbridge. Not only did we sell within a couple of days, we also achieved our asking price! Having dealt with a few other estate agents over the last couple of years, I think what makes Jack & his team a little bit different is how proactive & responsive they are. We really couldn't have been happier with the service we received!
Hi Lewis, thank you very much for your review. We wish you all the best for your move.
1/5
TrustpilotLazy and unprofessional, sales pitch is a lie
Our house was for sale for 4 months with Hunters Ashford in Kent, we only had 3 actual viewings, never sold it, and had drama after drama. Cancelled viewings constantly, once notified to me by EMAIL the afternoon before! We asked and were assured we'd be told when viewings were done so we could re enter the property straight away, not once was this done. Never did anything other than suggest lowering the price to help sell it - not redoing wording, changing photos or doing extra promotions etc. Problems with initial photos too. Lazy and unprofessional at best.
5/5
GoogleI can not praise Hunters enough! I was looked after by Sam, and she kept me up to date regularly and did all of the chasing around, liaising with everyone. She was a pleasure to deal with and I would highly recommend Hunters for that reason.
Hi Suzanne, thank you for your positive review. We are pleased to hear you were happy with our service and wish you all the best.
5/5
Trustpilotwanted to say a huge (belated) thank…
wanted to say a huge (belated) thank you to Ellis & Ellie from Hunter's Stourbridge. Made the selling of our house so stress free and easy.
5/5
GoogleHunters estate agents are superb. Faultless in their approach from start to finish. I have been extremely impressed by everything about their service. I run a professional services company so I know and understand exactly what exceptional service is and Hunters went above and beyond my expectations. In particular, I must mention Ellis whom I was v impressed with and would employ him myself. Thank you
Hi James, thank you very much for your review. Wishing you all the best.
5/5
GoogleFantastic service from start to finish, my agent Jack was so helpful during process.
1/5
TrustpilotI'm absolutely disgusted by the way the…
I'm absolutely disgusted by the way the Yatton branch of Hunters have treated me and my family. 3 months I truly trusted the manager !! of them. she looked at my daughter saying I will make the dream for having this house comes true. 3 months lots of stress but we thought she knows what she's doing but all were just nothing. we were even selling our furniture getting ready for the new house. at the end we were being treated like rubbish for her. I never use them again.
1/5
TrustpilotAbsolutely awful service from the…
Absolutely awful service from the Rugeley branch, had a viewing cancelled, my husband had to chase for next viewing only to be told the viewings were full and basically tough luck!! Then got a call to arrange a viewing, which we thought, ok let's go.... Only to show up and no one there.Rang the branch to be told they was viewing all morning so will call the lady who was doing the viewing.The nice young lady has to come back to us to tell us it was cancelled again and we should have received an email, which we never!The communication was truly awful, no follow up calls at all, absolutely dreadful Cust service...... Avoid!!!!!
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The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stourbridge.
Yes. Hunters won Platinum in The Trusted Agent 2026 awards.
