Hunters Stourbridge reviews

★★★★★ 1/5

Trustpilot

AVOID THIS AGENCY!

Hunters (Harlington)- The agents and landlords prioritize money over tenant well-being and are quick to take your deposit while ignoring maintenance requests. Despite multiple issues in our apartment, including faulty electrical work, mold, and poor plumbing that allowed mice to enter, nothing was addressed. However, the landlord was eager to withhold our deposit to "fix" these issues, only to rent the unit out immediately without making any real repairs. Communication is terrible; agents rarely respond to emails or resolve concerns but are quick to chase tenants for payments. Be cautious when dealing with them.

Roshanie · 4 March 2025

★★★★★ 5/5

Google

Hunters Stourbridge was amazingly helpful in helping me find a place so quickly and the agent abi daly was able to email me answering any question I had along the process .

Kira · 17 July 2023

★★★★★ 5/5

Google

We had the best experience from the start to finish selling our beautiful home in Stourbridge. Our estate agent was Ellis he was absolutely fantastic a true gentleman never let us down always checking in on us either by phone or home visits nothing was too much trouble. He would constantly keep us updated on any enquiries, we would absolutely recommend him to anyone looking to buying or selling their home you would definitely be in safe hands all the way through the process. 🏡

Amanda · 17 July 2023

★★★★★ 4/5

Trustpilot

Hunters Estate

I was delighted to have Darren Bailey and his team at Hunters Estate assist me in my purchase.Darren was professional, reliable and a proactive point of contact who helped mediate effectively and with confidence between all parties involved. His friendly disposition made the process positive for sure! I would gladly recommend Darren Bailey to anyone who is looking to buy a residential property. Indi

Indi · 16 July 2023

★★★★★ 5/5

Google

Exvellent service ,friendly and profesional. Hunters representive ABI DALEY was first class in every aspect of this transaction ,very helpful and understanding and a very nice friendly person. great service and very good in general making a stressful time much more easy. Great thanks from us. Thank you abi.

Geoff · 25 January 2026

★★★★★ 5/5

Trustpilot

We had the pleasure of dealing with…

We had the pleasure of dealing with Steven Craig of Hunters for a property view. Stephen is an excellent agent, very personable, professional and prompt in his dealings. We would have no hesitation in endorsing Steven. Keep up the great work!

Rakesh · 25 October 2024

★★★★★ 1/5

Trustpilot

avoid them, they don't care about tenants

Unfortunately, estate agents usually have exclusive rights on properties and if you find a property you really like, you will have to go through them whether you like it or not.It's also likely that you will only see this review when you have already had problems with Hunters, but just in case this helps anyone, here's my recommendation: avoid them entirely, find another property you like if they are managing it exclusively.After I ended my tenancy, they kept me waiting for weeks and weeks without any kind of information. I could've waited to receive the money of the deposit, but I couldn't accept is the complete neglect and lack of updates they put me through. They didn't return calls (when i called they were always busy) and never answered emails.After trying to contact them again and again, they only decided to do something when I said I would take them to the small claims court if necesary, Even with that, they did reply but with lots of nonsensical excuses.After I got my money I found out that the landlord, unlike me, had been in the loop for everything.I wasn't even notified about the meter readings taken on check-out day by the clerk so that I could close my accounts.Why was I treated so differently? Well, simple, they don't care about tenants, only landlords, because they are the ones giving them their cut, not us.Also, the agents were the ones holding my deposit, so the later the better for them. They were clearly not in a rush to return my deposit.Absolutely unprofessional behaviour from a big estate agent that has offices in multiple places. This is a money-making machine with no consideration for tenants.

JORDI · 19 September 2021

★★★★★ 5/5

Google

Ellis has been great in helping us deal with purchasing our first property, he's always been on hand to support with fast updates and helping to push it through despite solicitor related delays.

Yasmin · 12 June 2023

★★★★★ 5/5

Google

We have no hesitation in highly recommending Jack Bingham and the team at Hunters. Jack is very professional, punctual and polite. Throughout the whole process he provided regular updates and ensured that the sale was handled with the utmost care, an excellent service.

Ann · 12 June 2022

★★★★★ 5/5

Trustpilot

Nicole Coombes at Hunters estate agents was so helpful and fab!!…

Nicole Coombes at Hunters estate agents, Middleton; has helped me and my partner (first time buyers and we had no clue about the processes of purchasing a property) she talked and helped us through step by step and made each step clear and understandable. she also did this with such a warm, friendly and professional manner plus she was so patient with me throughout. i would certainly recommend hunters and certainly Nicole Coombes was just fablous with us. we now, thanks to nicole at hunters, moved into out first, soon to be family home

Charlotte · 8 September 2021

★★★★★ 1/5

Trustpilot

Cooling off period contract disparity…

Cooling off period contract disparity with hunters.We signed up to sell our property then changed our minds over the weekend as we are entitled to do under the 14 day cooling off period. There is a clause in the contract which contradicts this entitlement so be warned if you change your mind. The measure of any company is how they react! In our case, demand for payment and threat of debt collection when no work had been done. Be warned my fellow house moversThe sooner estate agents are regulated, the better for all concerned!!! Ombudsman your time to shine

M&T · 4 September 2021

★★★★★ 3/5

Google

A massive thank you to Becky for her exceptional hard work over the last two days to bring to fruition the successful rental of our property. She showed determination, professionalism and reassurance after what had become a very stressful time. Becky, you did an amazing job. Carron and Pete

Peter · 12 June 2021

★★★★★ 5/5

Trustpilot

Hunters to the Rescue

Had lot of issues with other estate agents but Michael Warren and Hunters came to my rescue. Grade A service highly recommended.

Ashley · 13 August 2026

★★★★★ 1/5

Trustpilot

Save yourself the hassle and don’t bother!

Save yourself the hassle and don’t bother.From the moment we met Justin at Hunters, I should’ve sensed that something was wrong. He was full of the miracles he was going to work, how he would sell our house in days, not weeks or months. We fell for his lip service, telling ourselves it was enthusiasm, and listed with them.We thankfully negotiated to not pay the £165 he was asking for up front for “professional” photographs. This was one of our better decisions - the photos were less than ideal. I had to ask Hunters to re-edit them and turn down the saturation as all of the oak wood throughout our home looked bright orange! The photographer was from an external company and was also an arrogant piece of work.After a week or so on the market had passed with zero communication from Hunters, I called them to ask for an update. I was met with very little response and that they were not sure why there had been no interest (remember how I said Justin would sell it in “days, not weeks”...).I let another week pass to the same tune, no communication. I called again and their response was “let’s rejig the order of the photos on Rightmove”. Still nothing, and still no more communication.Our house is in a desirable area and is immaculately presented, so at this point I’m failing to see what the issue is. I’m asking Hunters who also have no idea. However the most worrying part was when I asked what their next steps were... blank. Nothing. No idea.Katy came out to see the house, supposedly so she could speak about it with first-hand experience to interested parties. I explained on her visit that I would like regular communication regarding the plan and next steps. I should point out that in my line of work I have to manage several projects at once and I often have to update stakeholders on progress. If progress is delayed, I am expected to reason out why and think of next steps - this is simply what I was asking Hunters to do.COMMUNICATE.After 5 weeks, we had whispers of a viewing. So I handed over the keys as we weren’t going to be around. I expressly stated that viewers are to either remove their footwear or wear shoe covers upon entering. I reiterated this as it had already been said on four separate occasions to two members of the team.I returned home to boot prints on my carpets. I have white carpets in my bedrooms.I turned on my CCTV which allows me to see into my porch way - no shoes were removed, and no covers applied. Absolute basic request, and disrespectfully not followed.I looked over the rest of the viewing, granted only from the outside of the property and also noticed an incredibly stupid move; When we left before the viewing, we put the bins out at the top of the drive. After collection, some ‘helpful’ individual decided to move the bins more into the drive where they were blocking the pathway down, sat just above some steps and right next to my car.Charlotte from Hunters arrived to do the viewing; She squeezed herself between the bins/car to go open up. She then squeezed herself back through to go wait for the viewer at the top of the drive. They arrive, and they all squeeze themselves past again. WHY NOT MOVE THE BINS?!?! What a brilliant first impression to make! Honestly, basic lack of intelligence shown at this point.After we came home and saw this, I asked for our keys back. Three days later and they’re not posted back through the door. There were whispers of another viewing but by this point I’d absolutely had enough of Hunters lack of professionalism, respect and communication. Basic things that they’re failing on.I terminated the contract (14 days notice negotiated, don’t let them fob you off with more) and went with another agent!Oh - and then they respond to your review to call you a liar. Real smooth.

Natalie · 22 July 2021

★★★★★ 5/5

Google

Jack and the team were fantastic!! Having had a bad experience with a previous estate agent I can say that Jack has mostly definitely restored my faith in estate agents. What could have been a very stressful sale was made less so by their professional and friendly service. Would highly recommend Jack and the team.

Helen · 13 June 2019

★★★★★ 5/5

Google

10/10 experience from start to finish with Ellis, who turned what many would think a stressful experience into a seemlingly nice and stress-free one. Frequent updates, small or big, and plenty of email communication. Think we racked up about 80 emails! Answered any and every question concisely and accurately and always sounded in a good mood on the phone. Perfect communication channel between me and the vendor too. Everything resolved in no time. Felt like I was working with a mate who showed professionalism and expertise through and through. Couldn't think of anything negative to say or suggest room for improvement even if I tried. Would recommend to anyone and happily deal with him again. Give the man a raise.

Mundo · 12 June 2023

★★★★★ 5/5

Google

As first time buyers, we were so nervous about buying a house, as we didn't have a clue what to do or what to expect, but we were so lucky when we came across the house for sale with Hunters, I went to the first viewing on my own so felt anxious, but Harry welcomed me in and I felt at ease from that moment, Harry has made this process run so smoothly from the minute our offer was accepted to the completion, we know we have been pains with all our questions, most have been so stupid, but Harry has answered them all and has given us great advise, and kept us informed on everything. We really appreciate all the help from you Harry and highly recommend Hunters, when we have visited the office and everyone has been very welcoming and pleasant. Thank you from both myself and my Husband.

Cara-Leigh · 12 June 2023

★★★★★ 5/5

Google

We have just bought a house through Hunters in Stourbridge and I can safely say the only professional and helpful person we dealt with throughout the whole process out of all the solicitors and other estate agent, Shipways, was Ellie from Hunters. She was absolutely fantastic, going the extra mile to chase things on our behalf, always keeping in touch with us and providing lots of support along the way. I cannot sing her praises any more. Thank you for going above and beyond and for helping to get us moved into our next home. We would definitely use Hunters in the future.

Emily · 12 June 2023

★★★★★ 5/5

Google

When we first decided to put our home of 13 years on the market I made contact with Hunters Stourbridge and another well known agent. Ellis from Hunters was responsive and spent time listening to my expectations, never did he lack interest and and held a constructive conversation. He followed up the same day with a Estimate Value and a Quote unlike the other agent who I needed to chase. Ellis managed me and the sale process with complete dedication and commitment, even after an offer was accepted he continued to keep me updated and always there to receive a call. First class agent and first class service

Mark · 12 June 2023

★★★★★ 5/5

Google

First time selling a property so after looking at reviews online I noticed Hunters seemed to stand out. Ellis came to value the property and since day one has done exactly what he said he would do. He sold my property on the first set of viewings within the first week of being on the market. He kept me up to date throughout the whole process and I didn't need to chase anything from offer to completion. Ellis took all the stress out of selling and was a pleasure to deal with. I would highly recommend Hunters and would not hesitate using them again in the future.

Richard · 12 June 2023

★★★★★ 5/5

Google

Excellent from start to finish. We contacted Hunters in the Summer when our 'dream home ' came on the market. Hunters had us on the market and sold within a week, and we got the house. Steve conducted sensible negotiations to get a reliable buyer and a very fair price. All staff easy to communicate with and swift to respond to any queries. Sam especially was fantastic, she kept things moving and chased solicitors etc and always kept us informed. They're basically a really nice bunch of people who do their job very well. Thanks guys.

Sarah · 12 June 2023

★★★★★ 5/5

Google

Hunters were exceptional when helping us move into our new home. Sam was amazing, she was in contact with me the whole way through the process. If it wasn't for sam we may not be in our new home. A big thankyou.

Emma · 12 June 2022

★★★★★ 1/5

Trustpilot

Useless from day 1.

Useless as an agent. They do not even know their own contracts. As a tenant I was left out to dry. They did not want to know when I had an issue. I was basically told to pay for what I had signed up for. Although the contract I had signed had a get out clause that I was having to quote to them to get them to talk to myself. All via email. Absolutely useless and contact was slow and usually at the end of a working day so as I couldn't get a follow up response till at least the next day or longer. I ended being told to shut up and put up in not so many words. Pay what you owe. Which was never an issue I just wanted out! They struggled to deal with the scenario and even when they did act upon my instructions it was very labored. The manageress was no better than the person in charge of the letting. I had to put her straight a few times and quote her own mistakes. Constant battle to get them to take action with the landlord or reply to myself.after being forced £580 to pay for a service that they had on file was a joke. I asked for the full works if I was having to pay for it. Photos etc. But the refused to come and take them. I'm not saying they robbed me, I'm telling you! I seriously doubt that the landlord was paying that sort of money for that service every time they required a new tenant.Finally after paying a lot of money for a house I never touched they managed to get some other poor soul to rent the property. If you are a landlord. It's not all about the money. Stop being horrible people and make nice house for people to make into homes. If the property you let out is a mess than people will not rent it unless they are desperate like myself at the time. Would you live in it!!???

Micky · 1 June 2021

★★★★★ 5/5

Google

Perfect letting experience so far. Abi was helpful in arranging viewings and answering all of my questions

Aimee · 12 May 2024