Trusted Agent profile · Stourbridge
★★★★★
1,349 reviews across 2 platforms
11a St John's Road. Stourbridge, DY8 1EJ
Hunters's office in Stourbridge, at 11a St John's Road. Stourbridge, is rated 3.8 out of 5 across 1,349 reviews on two platforms, including 738 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stourbridge.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
5/5
GoogleI couldn't be happier with Hunters. The service I received from Elisha was professional, efficient & she was genuinely interested in what i needed. From the initial viewing, through all the negotiations to the final signatures, she was simply excellent.
Hi Amanda thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service you received.
5/5
GoogleEllis and the team were great representatives for us throughout our purchase. As first time buyers their guidance was invaluable. We were kept informed and updated every step of the way with concise and consistent communications. Couldn't recommend more highly.
Hi Alex, thank you for taking the time to leave us a review. We are pleased to have guided you throughout the process.
5/5
GoogleBeckie has been extremely helpful in making sure any small jobs or issues whilst renting has been tended to in a timely manner, with their communications being considerate and clear.
Hi Jack, thank you for taking the time to leave us a review. It is a pleasure to assist you.
5/5
TrustpilotSelling our house has been tough
For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
4/5
GoogleHad a problem with hot water heater in the flat we let out, one call to Beckie and it was sorted. Thanks Beckie for your help and prompt solution. Bob Cartwright.
Hi Bob, thank you for your fantastic review. We are glad to have resolved this for you.
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!
5/5
GoogleI can't say its been an easy journey selling our property unfortunately but the problems had nothing to do with Hunters. They were in everyway impeccable throughout with constant chasing and updating, they stayed on top of the case throughout and made my life a lot easier so a big thank you from me! We got their in the end :)
Thanks for your review, Lauren. We value the positive feedback and wish you all the best.
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
GoogleBeckie has been absolutely brilliant through our entire tenancy and with the renewal process for the next year. Queries were dealt with quickly, communication was excellent and any issues were dealt with on our behalf which was so easy.
Hi Alix, thank you for taking the time to leave us a review. We are pleased to hear of your positive feedback.
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
5/5
GoogleHunters have been excellent from start to finish of my property purchase. Supportive, efficient and professional. If I were choosing to sell in the future it would be with this team.
Thank you for the 5 star review Emma, we appreciate your kind words and are delighted to hear you were happy with the overall service. We wish you all the best in the future!
5/5
GoogleThanks Elisha for your outstanding assistance in helping me secure a rental place. Your dedication, professionalism, and unwavering support throughout the entire process were truly remarkable.
Thank you for sharing your positive feedback, Iameck!
1/5
TrustpilotExtremely disappointed with this firm
Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor
5/5
GoogleBrilliant service with getting my issue resolved. Fast and reliable also Beckie went above and beyond to help and ensure I was satisfied with my service 😀 5 star! …
Shannon, thank you for your 5* review. We are pleased you are happy with our service.
5/5
GoogleRecently brought a house through Hunters, service and communication was perfect from the get go. Our sales agent Ellie was exceptional throughout! Definitely recommend Hunters, we will certainly be using them with any future sales/purchases!
Hi Jess, thank you for your review. We wish you all the best in your new home!
5/5
GoogleMy friend and I are first time renters and Abi couldn’t have made it any better an experience for us! She was incredibly patient and kind and happily answered any and all (there were a lot >.<) of our questions. We couldn’t recommend her more. What a kind lady! Thank you guys again for everything and all of your help :D
Thank you for your review, Lilly-Anna. We value the positive review and wish you all the best.
4/5
TrustpilotAlways happy to deal with Tracy and…
Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks
5/5
GoogleEasily the best estate agents in the area. From beginning of the process to end Jack and his team keep an open line of communication and are in regular contact. They follow up on every viewing and give feed back next day which is something that other estate agents don't do. Will recommend hunters to anyone looking to sell or buy!
Hi Matt, thank you for your review. We wish you all the best for the future.
5/5
GoogleWe cannot praise Hunters estate agents enough, from signing up with them to securing the sale of our property we were guided & kept informed of each stage of our sale, any questions we had were answered promptly. Ellis Hill who dealt with our sale from start to finish is extremely professional, friendly and is great to deal with, we would highly recommend him to sell your home. Thank you Hunters & Ellis you definitely get 5 stars from us!
Hi Lynn, thank you for kind words and outstanding recommendation.
5/5
TrustpilotReally happy with the service, thank you
I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!
5/5
GoogleI had the pleasure of dealing with Rebecca Pearson, and I cannot recommend her highly enough. As a letting agent, she is the epitome of professionalism, always prompt in responding to emails and incredibly helpful throughout the entire process. Rebecca assisted us with settling in and addressing all of our queries. Her dedication and exceptional service truly set her apart.
Thank you for taking the time to leave us a review, Sibghat.
5/5
GoogleWe have worked directly with Jack Bingham of Hunters/Stourbridge for the purchase & sale of our properties during the last few months. Jack has been informative, tenacious and supportive in his approach to help thru these transactions keeping all parties jelled together thru the process. Looking forward to our new life in our new home - Thanks Jack.
Hi Mark, thank you for your review. We wish you all the best in your new home.
5/5
GoogleWe couldn’t have hoped for a better service for both selling and buying our home. Jack and the team go above and beyond and the whole process was stress free. We were kept up to date with every step. Would definitely recommend to others and we would certainly use Hunters Stourbridge again. Thank you so much for everything!
Hi Claire, thank you very much for your review. We are pleased to hear you were happy with the service you received.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Hunters won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stourbridge.
