5/5
GooglePersonal thanks to John, James and Tom for great customer service and excellent communication. Would highly recommend these guys to others!
Trusted Agent profile · Stourbridge
Connells Lettings Stourbridge reviews
★★★★★
296 reviews across 1 platform
11b St. Johns Road, Stourbridge, DY8 1EJ
Connells Lettings's office in Stourbridge, at 11b St. Johns Road, is rated 4.6 out of 5 across 296 reviews on 1 platform, including 296 Google reviews rated 4.6.
Reviews
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
Google4/5
GoogleSold our property and brought another through Connells. I think the staff are friendly and helpful, they answered any queries we had and seemed like they wanted to help us in our situation. Just want to say thank you to all the staff at Connells Stourbridge for everything they have done for us.
5/5
GoogleWe had a great experience with Connells during the sale of our house and were kept up to date with everything that was going on. Would not hesitate to recommend them
Agent replied · 13 June 2024
Thank you, Stephen, for the 5-star review for our Connells Stourbridge office.
2/5
GoogleVery unprofessional always needed to chase after promised call back's
Agent replied · 13 June 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
2/5
GoogleNo proper feedback have to keep emailing them all the time to see what's happening with property poorly managed
Agent replied · 13 June 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleI am in the process of buying my home through Connells. Rosie (mortgage adviser) has been super helpful, professional and friendly. She immediately put me at ease when we first met. Normally I would shop around to check other deals but she has excellent knowledge and professionalism and all the team there have treated me really well. I would thoroughly recommend Connells in Stourbridge!
5/5
GoogleJames and Will work very well as a team and are very courteous, respectful and do their utmost best to make your move as smooth as possible, you couldn't work with anyone more professional. Keep up the great work.
5/5
GoogleI had a good experience working with Kaya at Connells Estate agents. She was able to guide me through the process of purchasing my first home. I encountered a few problems, and she was able to provide valuable assistance.
5/5
GoogleI found the staff at Connells Stourbridge to be courteous and professional. They treat you like a human being. A big thanks to all and especially to John for his patience and Charlotte for arranging my mortgage so efficiently
5/5
GoogleI recently rented a property and throughout the whole experience I cannot fault the service provided by Amy and the rest of the team . Professional , welcoming and informative i moved in within two weeks of the initial viewing . A really excellent yet personal service and one I would definitely recommend. Thank you for making everything run so smoothly . Louise Raffan
1/5
GoogleSeems virtually impossible to receive our rent deposit back after moving out... no-one knows why the money is being held and no-one can see any issues with it being released, but we are still waiting FIVE weeks later...
5/5
GoogleOverall, the process was smooth, quick and trouble free. The combination of no upward chain on our part, and first time buyers, meant that everything was fairly straight forward. Communication was very good and responsive and we were always kept informed on developments.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team have been great. Keeping us updated with viewings and what was being done behind the scenes to get the viewings. Also when we got the sale they were great in helping out when we needed by giving advice and being a great go between, between us and our buyer. Would recommend and would use again when/if we decide to sell again.
5/5
GoogleFollowing a disappointing experience with another local estate agent, we did not expect much !. However Connells' enthusiasm, courtesy and sheer hard work has certainly restored our faith in the industry ! A special mention must go to Katie, fantastic support. Thanks to all the team at the Stourbridge branch 10 out of 10 - Chris Brydges.
5/5
GoogleExcellent service. Katie was brilliant as too was John. Highly recommended!!
5/5
GoogleThe whole team have been fantastic during the house buying process, from John showing the property to mortgage advice from Charlotte and Kaya making sure the whole process was smooth and on track. Thank you.
5/5
GoogleMy company HBO Property Development used Connells for a recent sale and purchase. We strongly recommend them. The whole team are responsive, professional, customer focused and very knowledgeable. Thanks for the help guys!
5/5
GoogleI listed my property to let with Connells , “Will” from Connells provided outstanding customer service, feedback on viewing was always timely, and there was generally a great effort to let the property quickly. I wouldn’t hesitate to recommend “Will” for anyone who requires property services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI can honestly say I have used connells on 2 occasions and it was pure professionalism on both John and Katie's part constant feedback updates and nothing is too much trouble for either of them they are both straight talking honest in opinions and wouldn't hesitate in recommending them Yvonne and Graham Houlston
3/5
GoogleLook out for their customers, friendly and helpful.
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us a review.
5/5
GoogleFantastic service from Kaya at Connells Stourbridge.Nothing was too much trouble during our protracted sale / purchase. Kept us informed at every stage in a very professional manner 10/10.
5/5
GoogleA really helpful team - John, Jonathon, Erin, Rosie and Mark (who has since moved on). I hope I've got all their names right! Patient, well informed and honest! Guided us through a rocky sale and purchase expertly. Thank you all and thanks for helping us get the home of our dreams!
1/5
GooglePoor communication, don’t answer emails or call back. Not happy with end of service. Don’t recommend, sales team maybe good but lettings have let me down.NegativeResponsiveness, Professionalism
5/5
GoogleHad a super fast and efficient sale of my house. Had zero issues! Can’t recommend Connells enough. Highly advise to use ! Regards Miss S Jones
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Connells Lettings Stourbridge
How many reviews does Connells Lettings Stourbridge have?
Connells Lettings's Stourbridge office has 296 reviews across 1 platform: 296 on Google.
What is Connells Lettings Stourbridge's rating?
Connells Lettings Stourbridge is rated 4.6 out of 5 across all 296 reviews, and 4.6 out of 5 on Google from 296 reviews.
Where is Connells Lettings's Stourbridge office?
Connells Lettings Stourbridge, 11b St. Johns Road, Stourbridge, DY8 1EJ.
