Every review we hold for the Stone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBelvoir have been extremely professional and prompt when dealing with my rental property. All the staff have been efficient and very pleasant. I only wish I had used them years ago. I cannot recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Pauline · 1 January 2022
Agent replied · 31 December 2024
Pauline, many thanks for your comments on our Belvoir service and the team who deliver it. We pride ourselves on our very high standards and I am glad we have met your expectations. Adrian Walton
★★★★★ 5/5
GoogleBelvoir were amazing, everything was dealt with as quickly as possible with our move, and communication was great!
Hollie · 1 January 2024
Agent replied · 31 December 2024
Hi Hollie, many thanks for your 5* review of the work the team put into your recent move and I am glad you are settled into your new home. We really value the time taken to review our service and I will pass on your appreciation to the team.
★★★★★ 5/5
Direct reviewsFantastic experience with the Belvoir team - Sinead, Sandra, Julie, Jess and co. They were extremely helpful and responsive and worked as a team so I didn't have to wait if somebody was off the desk. Managed to get me moved into a new rental place within 10 days of finding it on the Belvoir website. Would definitely work with again.
H · 11 December 2022
★★★★★ 5/5
GoogleWe have enjoyed my stay in 24 Millstone Court, Stone. Belvoir supported us throughout our stay.
Quick resolution on issues and Belvoir support was excellent in emergency situation.
Umamaheswara · 2 January 2020
★★★★★ 5/5
GoogleOutstanding customer service, highly recommend to everyone, the whole process was efficient and fast.
Jaz · 1 January 2024
Agent replied · 31 December 2024
Hi Jaz, thanks for your 5* review of the Stone team. We try and make the stress of moving as easy as possible and having trained and qualified staff on lettings and sales ensures we can deliver a great service.
★★★★★ 5/5
Direct reviewsA very professional experience from Kelly ably supported by Jess. Kelly handled both our recent purchase and sale of our properties. The team handled the very stressful time in a very supportive way. Always at the end of a phone when help and advice was needed. A first class experience with a first class team
David · 4 May 2023
★★★★★ 1/5
GoogleDespite being a tenant for many years with different letting agents I find Belvoir are too demanding with their inspections which occur more frequently than others, and also are quick to extort money from the tenants in the way of unrealistically high fees at any given opportunity
Rich · 2 January 2017
Agent replied · 31 December 2024
Rich, I am disappointed you did not contact the office with your complaint in advance of posting a review. Our midterm visits are programmed as per our contract with the landlord and based on the Property Ombudsman Industry recommended standards of between 4 and 6 months. You allude to us attempting to extort money, a serious allegation! We publish all our fees as required by law and nothing is hidden. In addition our fees are below the industry average. If tenants act outside their agreement, an example might be having an unauthorised pet, then we are duty bound to advise them as per the landlords instructions that if they want to comply with their agreement, formal permission is required to be given as an addendum to the tenancy agreement. All tenants who have pets are required to pay an additional non refundable fee of £100 that covers the landlords risk of potential damage and infestation that is not uncommon, especially with cats and dogs. We will always take a view on the pet, and needless to say, a goldfish does not attract a fee. I would be more than happy to discuss your complaint in more detail should you wish to contact me. Adrian Walton, MD Belvoir Stafford & Stone
★★★★★ 5/5
allAgentsVery helpful &
I have been renting with Belvoir for just over 5 years now. The staff are supportive, friendly & go above & beyond to ensure you are looked after as a tenant. Liz, Carole & Tracey have especially been helpful. Any repairs that have needed to be carried out are done in a timely manner. I would have no hesitation in recommending Belvoir to anyone who is looking to rent a property. You will not be dissapointed.
Debbie · 23 May 2019
★★★★★ 5/5
allAgentsAmazing estate agents.
Amazing estate agents. We had a very difficult time buying our new home but Belvoir delivered at every opportunity. Kelly in particular was incredible ??
Rob · 13 December 2022
Agent replied · 25 February 2025
Rob, thanks for your review about Kelly and her sales team. They work tirelessly to ensure sales are successful and your review of their dedication to the task is much appreciated.
★★★★★ 5/5
allAgents"The letting service is..."
The letting service is professionally run with everything handled well.
Andrew · 4 June 2025
★★★★★ 5/5
Direct reviewsExcellent service from start to finish, staff very understanding and helpful, very professional company, Nikki, Julie and Amy thank you so much for your help
Robert · 9 November 2024
★★★★★ 5/5
allAgents"Excellent experience with..."
Excellent experience with belvoir. All staff friendly and go above and beyond.
Hilary · 30 April 2025
★★★★★ 5/5
GoogleFrom start to completion the service given by Belvoir was excellent in everyway can't reccomend them enough 👏👏👍🏻👍🏻5 star service well done …
Dominic · 1 January 2023
Agent replied · 31 December 2024
Hi Dominic, thank you for your kind words about our sales team for the purchase of your new home and I am glad the team have delivered top level service for you and above all, kept you well informed. Adrian Walton MBE TD DL ARICS FARLA
★★★★★ 5/5
GoogleFantastic Letting agency - would highly recommend xxx
Kate · 1 January 2024
Agent replied · 31 December 2024
Thanks Kate and glad your new tenants have settled in to their new home.
★★★★★ 5/5
Direct reviewsEasy to deal with and good communication with regular updates. Helped with getting property ready for sale with contractors etc. Will use again.
Peter · 29 October 2024
★★★★★ 5/5
GoogleExcellent, friendly and efficient service. Highly recommended.
PAUL · 1 January 2024
Agent replied · 31 December 2024
Thank you Paul for your 5* review. As a returning landlord that is much appreciated and the lettings team really appreciate your feedback and praise. Adrian Walton MD
★★★★★ 5/5
GoogleEfficient and dynamic staff, friendly attitude.
Alison · 1 January 2024
Agent replied · 31 December 2024
Hi Alison, many thanks for the 5* review for the sales team - it means a great deal to them to be recognized for their dedication to getting sales to completion. Good luck in your new home! Adrian Walton MD
★★★★★ 5/5
allAgents"Managed..."
So impressed with how my property has been marketed and a tenant found immediately.
Denise · 20 January 2025
★★★★★ 5/5
GoogleFirst class sales and letting. Family run business with personal service. Looking after both tenant and landlord.
Georgia · 1 January 2023
Agent replied · 31 December 2024
Many thanks from the team at Belvoir Stone for the positive review and I am glad your tenants have settled in to the property.
★★★★★ 1/5
GoogleTook over a month to get our deposit back, and whwn we finally did they took a large chunk of it for very minor issues.
David · 1 January 2022
Agent replied · 31 December 2024
Thank you for your feedback. We did explain that we were waiting on contractors supplying invoices for us to be able to confirm to you the costs of the work needed to repaint the bedroom that you had very poorly painted without prior permission, which is a breach of your tenancy agreement. The decor in this room was only 18 months old. The amount the contractor charged is a little over 10% of your whole deposit. The contractor is local, independent, and his prices are in-line with current, local prices. Any deductions are fully in-line with DPS rules, and move out instructions are fully detailed in the move out letter you received on 14th September 2021.
★★★★★ 1/5
allAgentsThis branch took over my
This branch took over my properties when a franchisee finished. From the very begining they were poor. They were organised in such a way, that you were never able to talk to the correct person, very poor customer service for both me as the landlord, and for the tennant also. I do not use them any more, th stoke branch now deals with my properties, and do a wonderful job.
Unhappy · 26 February 2013
★★★★★ 5/5
Direct reviewsBelvoir have managed my property expertly for the last 2 years. They are way to get in touch with and are prompt in dealing with enquiries and requests. As an overseas landlord, this is very important. The staff are helpful and courteous at all times.
Ben · 1 April 2023
★★★★★ 5/5
allAgentsfirst time
When I enquired about the property they were very helpful and
told me exactly how much it was going to cost ,it was the first time I had rented and they made it so easy ,I have been renting the property for 8 months, I had 1 visit from belvoir which was on time and very thorough, I would certainly rent from them again.
Graham · 25 September 2019
★★★★★ 5/5
Direct reviewsThe service I received from Belvoir was first class Nikki helped me with all the paperwork she was brilliant ,very helpful polite young lady.
Shani · 1 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
