Trusted Agent profile · Stone
Verified
★★★★★
191 reviews across 4 platforms
42b Radford Street, Stone, ST15 8DA
Part of Belvoir, see every office.
Belvoir's office in Stone, at 42b Radford Street, is rated 4.7 out of 5 across 191 reviews on four platforms, including 121 Google reviews rated 4.7.
121
Reviews on Google
This office
1
Reviews on View Agents
This office
31
Reviews on Direct reviews
This office
38
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Stone office, from every platform, shown as written. First names only.
5/5
allAgents"Extremely helpful from start..."
Extremely helpful from start to finish. Always a member of the team available to deal with any snags and get the sale through. Highly recommend. Special thank you to Adrian - reliable, professional and works with integrity.
5/5
allAgentsHi, Just wanted to leave a
Hi, Just wanted to leave a positive review, as it's not often a company gives such a spot on service! I have just started renting with Belvoir, Stone. What a fantastic team! Even in covid times they have gone above and beyond. Friendly staff and almost instant feedback on any inquiries. Move was so smoothly looked after, nothing was too much trouble. I can honestly say they took all the stress out of renting. Excellent service thank you!
5/5
GoogleMy dealings with the Belvoir Stone Office have been as a tenant, and I can't thank them enough for there support during our tenancy. The staff are all very professional, extremely helpful and all provide a great service.PositiveQuality, Professionalism
Michael, many thanks for taking the time to review our service. As MD, it's great to hear that the dedicated team in Stone have made your tenancy a stress free experience. We really do go the extra mile for tenants and landlords alike and we wish you success for the future.
5/5
GoogleFantastic service from Belvoir - fully recommend for any house purchases/sales
Hi Liam, many thanks for your review of our 2025 AllAgents Gold Award winning highly experienced sales team who worked really hard to get your sale over the line in a complex chain of 5 properties. Great to meet you and know how excited you are to have the keys to your new home. Adrian Walton MD
5/5
GoogleGill and Kelly really looked after us and were kind, professional and extremely helpful throughout the process. They also supported with solicitor difficulties!
Hi Purnveer, I am glad our highly experienced sales team have met your expectations and supported your property transaction - they are highly experienced and go the extra mile to make the sales get to completion. Adrian Walton MD
5/5
GoogleFast and easy process! Amy was great in answering any queries we had
Thanks for your review of our lettings team and Amy in particular and I'm glad you are settled into your new home. We work hard to deliver excellent results and your kind words are reward for the team who leave no stone unturned to deliver!
5/5
allAgentsGill was really
Gill was really helpful, always contacting us with updates and trying to find out information, even drove over with the keys to our new home to save us a journey. Would definitely recommend ⭐⭐⭐⭐⭐
5/5
allAgents"Gill was really..."
Gill was really helpful, always contacting us with updates and trying to find out information, even drove over with the keys to our new home to save us a journey. Would definitely recommend ⭐⭐⭐⭐⭐
5/5
allAgentsBrilliant
From start to finish the staff at Belvoir could not be faulted - the sale was handled with the highest level of professionalism and all communications were dealt with efficiently. I had no doubts at any point that I had chosen the right agents - even when prospective buyers were problematical the team at Belvoir did their best to keep the processes moving and, of course, in the end the sale went through smoothly. Would recommend to anyone and would definitely use Belvoir again. Many thanks to all concerned.
5/5
allAgents"Brilliant..."
From start to finish the staff at Belvoir could not be faulted - the sale was handled with the highest level of professionalism and all communications were dealt with efficiently. I had no doubts at any point that I had chosen the right agents - even when prospective buyers were problematical the team at Belvoir did their best to keep the processes moving and, of course, in the end the sale went through smoothly. Would recommend to anyone and would definitely use Belvoir again. Many thanks to all concerned.
5/5
GoogleReally pleased with Belvoir. Excellent service with regular updates resulting in our property being let really quickly.
Thanks for your 5* review David, and glad our trained and qualified lettings team have delivered service to meet your expectations. Adrian
5/5
GoogleSupportive and helpful
Hi Tom, many thanks for taking the time to review us and the gold award winning sales team. So glad we have managed to get the purchase of your first home over the line and get you on the property ladder! Adrian Walton MD
5/5
GoogleStaff are very friendly, helped us with anything we've needed. If we've had an issue they've responded and acted quickly. Cannot fault them at all. We had a lovely surprise gift from themselves to welcome us into our home 🏡
Hi Sam, hope you are settling in and nearly unpacked! Thank you for a 5* review, it really means a great deal to all the staff to see their dedication and hard work rewarded. Adrian Walton
5/5
GoogleIve been with Belvoir for many years and i can certainly recommend them. Staff most helpful and Nice and they deal with evrtything efficiently. Well done everybody.
Many thanks Maria, as a valued landlord the lettings team are very appreciative of the recognition for their hard work in setting up a new tenancy for you. Adrian Walton MBE ARICS FARLA MD
5/5
Direct reviewsFriendly yet professional service, I can???t praise Kelly, Jess and the team highly enough. Knowledgeable and offered excellent guidance; we have had regular updates and prompt responses to emails. I was very happy that we managed to complete in less than 3 months.
5/5
allAgentsFriendly yet professional
Friendly yet professional service, I can’t praise Kelly, Jess and the team highly enough. Knowledgeable and offered excellent guidance; we received regular updates and prompt responses to email queries. I was very happy that we managed to complete in less than 3 months.
5/5
allAgents"Friendly yet professional..."
Friendly yet professional service, I can’t praise Kelly, Jess and the team highly enough. Knowledgeable and offered excellent guidance; we received regular updates and prompt responses to email queries. I was very happy that we managed to complete in less than 3 months.
5/5
GoogleWe have used Belvoir to manage our rental property for many years. The staff have always been most friendly, polite and professional and have really relieved us of the onerous aspects of letting property. They always found us suitable tenants and arranged for property maintenance to be carried out when necessary. We highly recommend Belvoir to anyone investing in the property rental market.
Many thanks Michael for your review of the team in Stone and I am very glad you have found our service "tip top"! We pride ourselves on our longstanding and highly experienced team who ensure your rental is a profitable partnership. Adrian Walton MD Belvoir Stone Sales and Lettings
5/5
GoogleThe Lettings team was absolutely fantastic, I can not pick a fault. They were so helpful at every step. I couldn't recommend them enough. Thank you.
Thanks for your very valuable review Dave and I am glad we managed to overcome the hurdles and get you into your new home. Adrian Walton MD
4/5
allAgentsHaving read the review by
Having read the review by DGM, I would like to comment on my experience with Belvoir. I do not wish to contribute to a war of words however I am an honest person who wishes to help anyone who may contemplate using Belvoir in the future. I was the tenant that DGM talks about "checking out on their own" and I can confirm this was definitely not the case. The director of Belvoir checked me out in person, was extremely helpful and provided a thorough inspection of the apartment before signing it off as perfect. He was the last person to be present in the property. DGM also mentions that "several thousand pounds worth of damage" was left and this is also untrue. The review says this was "fully provable". However, there was no damage at time of check out and these acusations were found to be inconclusive following the deposit protection schemes decision to correctly return 100% of the deposit back to me. All in all, Belvoir and all its staff were helpful to me throughout my rental term and as far as I'm concerned acted appropriately and professionally.
If our case was not true - then come the Property Ombudsman ruled in favour and fined Belvior - The photos this tenant left the property in speak for themselves.
1/5
allAgentsAs a landlord the service
As a landlord the service from this agent is "deplorable". While in the 10 years we have rented to tenants, not once have we had a tenant issue. However, when it comes to the agent, there is a complete and utter lack of professionalism and responsibility. If there is no problems or issues then expect things to run quietly and smoothly, (one would not know the agent exists) yet when a challenge or obstacle appears, expect yourself, i.e. the landlord to be the issue. In brief and it's fully provable.... **They allowed a tenant to check out on their own leaving behind several thousand pounds worth of damage. As an overseas landlord, had we not taken an "unscheduled visit back to the UK" this would never have come to light. ***Having said that, the internal ladies are polite and courteous, it just appears they are not allowed to manage things. Personally speaking I wouldn't want to detract anyone from using or dealing with Belvoir's, yet when it comes to ****, the same could not be said.
Mr Morgan has had his claim against the tenant dismissed in full by the DPS, and 8 of his 9 claims against us rejected by the Property Ombudsman, including his case for the oak flooring. We paid him 100 against his claim of over 2500 pounds. I wanted to set the record straight as he will not!
1/5
GoogleLittle interaction from the agent , delt more with landlady . Initial picked the keys up was fine , however keys were missing and when I rang asking about missing keys the manager bonnie was rude and abrupt telling me they were all there . I explained I needed the key to get my sofa in as it was to big to go through the front door , her attitude was , well tuff you will have to wait for the landlady to arrive in a few hours I explained this was not good enough as it was raining and it would ruin the sofa . Bonnie told me to organise a lock smith at my own expense . Luckily the landlady arrive a few minutes later with the key also stating there should be one on the bunch from belvoir . Total jokes and unhelpful .
Gavin, given it was March 2013 when you moved into the property, and over 12 months since you left, I was surprised by your comments and the fact you never contacted us to further the issue you felt you had. Clearly the move in was a fraught time, but we were only contracted to find a tenant and set up the tenancy agreement. The landlady was going to manage the property and turned up as arranged with keys to meet you, solving the issue of access. Bonnie is not the office manager, and she was trying to explain the fact to you that we had no keys for that door, but the landlady did. If you thought she was rude, I am sorry, but she only wanted to confirm the landlady was on the way to meet you. More than happy to discuss this further, Adrian Walton, Managing Director Belvoir Stafford and Stone.
5/5
GoogleVery efficient, friendly and professional service. Gill and Kelly always kept is informed whenever anything progressed with our house sale. I would recommend Belvoir to anyone.
Thank you for your 5* review - our sales team go above and beyond to get sales over the line and your comments are really appreciated as getting to completion is the hard part! Thanks from Team Belvoir!
5/5
GoogleFasted service and Amey really friendly approach over all good.
Many thanks for you review and recognition of our excellent lettings team. Adrian Walton MD
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Stone office has 191 reviews across four platforms: 121 on Google, 1 on View Agents, 31 on Direct reviews, 38 on allAgents.
Belvoir Stone is rated 4.7 out of 5 across all 191 reviews, and 4.7 out of 5 on Google from 121 reviews.
Belvoir Stone, 42b Radford Street, Stone, ST15 8DA.
