Trusted Agent profile · Stoke-On-Trent
★★★★★
122 reviews across 1 platform
35-39 New Hall Street, Hanley, Stoke-On-Trent, ST1 5HQ
Leaders Lettings's office in Stoke-On-Trent, at 35-39 New Hall Street, is rated 4.4 out of 5 across 122 reviews on 1 platform, including 122 Google reviews rated 4.4.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleAfter waiting many weeks for a repair Declan the head of property development managed to sort it out in a few days. We now have a working oven. Very happy with his help on this issue.
Dear Stuart, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've been speaking to Natahsa about a new application and she managed to get everything sorted in just 2 Days!!! I've never had the please of dealing with someone so helpful and she has continued to provide excellent service and incredibly helpful advice. Couldn't have asked for anyone better.PositiveResponsiveness, Quality, Professionalism, Value
Hi Daniel Sherwin, Thank you for the great review of our Leaders Estate Agents Hanley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleFantastic fast friendly Service Joanne Hagan helped me sort everything out and was very helpful for each step of the way . I recommend their service to anyone looking to rent/ get a property !
Dear Egan Arts 3d Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWould like to thank leaders as a whole and especially jo hagan whos been great with absolutely everything,had a great experience with leaders and now im settled in my new home,thanks again jo x
Dear Robert, Customer care is important to us so we thank you for taking the time to leave a review and for giving us a 5 star rating! Jo is a valued member of our team who works so hard, your kind comments are really appreciated. Many thanks, Emily Brindley
4/5
GoogleVery efficient, direct, and transparent estate agency. Exceptional service from Lidia and Joanne. Ideal place for a low-experience landlord and/or a tenant who wants to minimise the hassle of their move.
Dear Jon, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleGreat customer service, really responsive and efficient when dealing with queries. 😊 I reported a repair and the next day I had someone come out and complete the Job. …
Dear Kendele, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThey let my girlfriends property. They charged a very miniscule rent. They charged alot of money for their services and when it came to evict the tennants because the tennant stopped paying rent offered no support. So what was my girlfriend paying for??NegativeQuality, Professionalism, Value
Dear Ivan We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI contacted Leaders In Hanley with yesterdayJoanne listened and dealt with the problem quickly, professionally and has kept me updated on progress, very happy with the service thank you
Dear Maxine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleJoanne Hagan from Leaders Hanley - Property management - I have dealt with some queries and tenant follow-up, so far getting better response and follow-up. Thank you.
Good afternoon, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleJoanne Hagan has always been really helpful , couldn’t fault her she also sorts problems quickly and the communication is fast and efficient .
Dear Stephanie Wakefield Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThankyou to Josh and Declan for all the help during sales and helping support us through what’s been a very tough time for us all , appreciate everything leaders have done for usPositiveResponsiveness, Professionalism
Dear Sarah Blurton, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
4/5
GoogleThe staff have good systems for keeping things running - and they are very frequently pleased to hear from me! They are good listeners and then get on with the job. They are reliable and trustworthy. Stoke staff - 5*.
Dear Trevor Harron, Thank you for the great review of our Leaders Estate Agents Hanley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleRosie and Natasha have been super helpful from the very beginning of the application process. Kept us up to date throughout the whole process and made it seamless for us. Highly recommend!
Dear Beatris, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic Service - Joanne Hagan helped us sort everything fast with no delay. I recommend their service.
Dear Edison L Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been renting with Leaders for almost 3 years now. Any problem they followed it up very quick and checked with us until resolved. Highly recommend
Dear Cristina Stanciu, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJo has managed my 2 of my lettings for 3 years any maintenance issues are managed smoothly and swiftly would highly recommend.
Dear Phil Round, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleJo Hagan sorted out the rental problems quickly and efficiently, thanks!
Dear Lynn, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleVery helpfull staff , especialy Ms Rosie Lloyd it helped me a lot to rent a house THANK YOU ROSIE !!!!PositiveProfessionalism
Dear Cornel Iordache, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery happy with all the help joanne Hagan does for me she is à réal saint couldnt do without her
Dear Susan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJoanne has done a great job of responding to the tenant's needs and keeping the house going. Well done!
Dear David Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience with the lettings team. First time renting a property, supported throughout and swift in helping with maintenance issues.PositiveProfessionalism
Hi Louise Corrigan, Thank you for the great review of our Leaders Estate Agents Hanley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleThey are very professional and very helpful thank you very much natasha gruic for all your help xxxxxxPositiveProfessionalism
Dear Lisa Anne Poole, Thanks for taking the time to leave us a review, we appreciate your feedback about Leaders Hanley. Kind regards Customer Care Team
5/5
GoogleA swift and fantastic service.
Dear Rahat, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleCompletely unprofessional. Terrible mistake. Staff totally rude. Do not use
Hi Jane, we are sorry you have had a negative experience with our Hanley branch. We would like to investigate this further, however, we are unable to find your details on our systems. Please can you email customerservice@leaders.co.uk with your full name and property details so that we can look into this for you. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Stoke-On-Trent office has 122 reviews across 1 platform: 122 on Google.
Leaders Lettings Stoke-On-Trent is rated 4.4 out of 5 across all 122 reviews, and 4.4 out of 5 on Google from 122 reviews.
Leaders Lettings Stoke-On-Trent, 35-39 New Hall Street, Hanley, Stoke-On-Trent, ST1 5HQ.
