Trusted Agent profile · Stoke-On-Trent
★★★★★
122 reviews across 1 platform
35-39 New Hall Street, Hanley, Stoke-On-Trent, ST1 5HQ
Leaders Lettings's office in Stoke-On-Trent, at 35-39 New Hall Street, is rated 4.4 out of 5 across 122 reviews on 1 platform, including 122 Google reviews rated 4.4.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleWithout a doubt the best letting agency in Hanley. Many thanks to Natasha, very professional and helpful during the entire rental process. Highly recommended!!
Dear, Octavian Rotaru, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI have been leaders for over a year now and they have been helpful. Especially Joshua Aspinall has been excellent. Very prompt to reply and helpful. Many thanksPositiveQuality, Professionalism
Hi Nauman Idrees, Thank you for the great review of our Leaders Estate Agents Hanley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleMassive thank you to Rosie for helping me move into my new home, really helpful and well mannered the whole way through!
Dear Lewis, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJoanne Hagan has been great! There was some work that needed doing on the property and Jo's follow-up has been excellent!
Dear Davewilliamscoaching, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have had a good experience with having a few maintenance issues resolved quickly. Josh is very quick with responding to emails too which is brilliant.PositiveResponsiveness
Hi Sammy Jane, we are so happy to read such a great review about Leaders Estate Agents Hanley! We are pleased Josh was able to provide you with a great service. Thank you from Customer Relations Team
5/5
GoogleCant thank Natasha Gruic enough, very helpful and polite and always quick to get back to me. Can highly recommend Leaders through her first class service. ThanksPositiveProfessionalism
Dear Callum, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleRosie was a great help! Always there when we had questions and always responsive and helpful when needed!PositiveResponsiveness, Professionalism
Hi Jack We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team
5/5
GoogleRosie was very responsive and very professional to us,thanks so much rosie keep the good workPositiveResponsiveness, Quality, Professionalism, Value
Dear Hilda , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a problem with Cheshire East charging me council tax for a flat that LeadersCrewe were renting out for me.I spoke with Joanne Hagan from the Hanley branch( my letting branch is Leaders Crewe office.She advised me to phone Council tax …
Dear Eric James Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleNatasha is really pleasant, she explained everything to me properly and was happy to help with any questions. She’s been really helpful.PositiveResponsiveness, Professionalism
Dear Emily Heames, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
1/5
GoogleI dont recommend the agency 'Leaders'. We rented house with the agency. I really like the cleanliness house. I'm stickler. When I led the house was very clean. I clean all thinks, windows, walls and more. On putting the keys agency had no objections. However, the agency did not want to pay a deposit. I wrote a lot of e-mails, I lost a lot of time. I was a lawyer. After several months, I have paid a deposit, but not entirely. I needed the money, so I agreed to a smaller deposit. I feel that I was just robbed. They had no reason to take my money. A few months on the return of the deposit for a very clean apartment. My opinion is very negative.
Hi Grzegorz, we are sorry to hear that you have had a negative experience with our Hanley branch. We always strive to offer a high level of service and apologies if you feel you did not receive this. The reason a small amount was deducted from the deposit was due to the check-out report highlighting a few small jobs that needed doing that weren't previously noted on the inventory which had been signed. If you would like to discuss anything further then please don't hesitate to email customerservice@leaders.co.uk
5/5
GoogleNatasha has been really helpful, she has explained the process to me and has kept me updated at every stage.PositiveResponsiveness, Quality
Hello Aysa Thank you for your kind comments! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleMany thanks to Natasha, very professional and helpful during the entire rental process. Highly recommended!!PositiveProfessionalism
Dear Delia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJo Hagan provided us with an excellent service - knowledgeable, professional and efficient.
Dear Isabel Clutton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your kind words about Jo are greatly appreciated.Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMany thanks to Rosie, very professional and helpful throughout the rental process. Highly recommended!!
Dear Tatiana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recommend Leaders Hanley to anyone who will listen! They have taken so much pressure off my mum's plate. She was really reluctant to go through a lettings agency for her rental property but they have been absolutely brilliant and so patient with her. The workload on the rental has lightened so much which is exactly what she needed. Thank you Leaders.
Dear Kimberley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've been in my flat for a few years now. When I see some of the problems people have had with landlords, letting agents etc. I feel so lucky. My flat is perfect. It's clean & tidy and seemingly hidden away! If I've ever had a problem I've been able to contact Leaders quickly and easily, knowing that whatever is wrong will soon be sorted!PositiveResponsiveness, Quality, Professionalism, Value
Hello Juliet Whiston Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleI made a contactwith Molly Farrell on email. She is very helpful and quick to handle with my request. I really appreciate her quick response. Thanks.
Dear T T Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThis estate agents has left tenants with no boiler and no hot water at Lansdowne road for 4 days now in the freezing cold temperatures, despite it being reported. One of the worst estate agents with a bad reputation in the local area. They do very little to support tenants.
Dear Ryan Nelson, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHave received excellent service from Tina. She definitely went above and beyond the norm putting in a lot of effort to negotiate a successful renewal contract that was acceptable to both parties. Cannot thank her enough.
Dear Jo Frompreston Customer care is important to us so we really appreciate you taking the time to … More
5/5
Googlebrilliant team of people always helpful and the look after their tenants, been with them for 10 years and have no complaints
Dear Ann, Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleWe have newly joined leaders as tenants and can't recommend them enough, we got all questions no matter how small answered and they were always willing to help, Fallon and Natasha are a credit to the company who went above and beyond to help us on moving day!PositiveResponsiveness, Quality, Professionalism, Value
Dear Demi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe Leaders team are very friendly, supportive and proactive. They are industry professionals and knowledgaeble on how to manage tenants and landlords. Would highly recommend to landlords.
Dear Larry And Busola Owereh Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleMy company Dtp painting & decorating ltd,were asked to do quote on a property for leaders.We gave them two options,one was just a tidy up and the other full redecoration throughout.They went with full redecoration.Excellent communications throughout the project,would definitely work with Leaders again.thankyou Daz Dtp painting & decorating ltd.PositiveResponsiveness, Quality, Professionalism
Hi Daz, we're happy to hear your company had such a positive experience with our team and thank you for taking time to leave a great review. We were pleased to hear of our excellent communication with you throughout the process. Thank you Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Stoke-On-Trent office has 122 reviews across 1 platform: 122 on Google.
Leaders Lettings Stoke-On-Trent is rated 4.4 out of 5 across all 122 reviews, and 4.4 out of 5 on Google from 122 reviews.
Leaders Lettings Stoke-On-Trent, 35-39 New Hall Street, Hanley, Stoke-On-Trent, ST1 5HQ.
