Leaders Lettings Stoke-On-Trent reviews

★★★★★ 5/5

Google

I am really thankful for the service I have received from leaders.They are really helpful in all the time.I have had an bad experience during winter time with my boiler,I have tried to contact leaders around 15:00, actually it was about to out of hours; however one of the property management team literally visited my house and sorted the problem.I would like to say big thank you to the property management team .When I contacted leaders for any issues,they helped me all the time.Its been 1 year with leaders now,I would say one of the best letting agencies in the uk.Thank you team leaders.Looking forward your better service again and again. All the best.

Teena · 21 July 2023

★★★★★ 1/5

Google

Don’t use these. Their property managers are incompetent. They take advantage of younger tenants and try and talk to you like you’re thick. They don’t give any form a straight answer when asked questions, all they do is avoid the actual question being asked. Whenever you call and tell them about s problem certain members of staff think they are better than you and are snobby over the phone! You’ll have an easier life if you look elsewhere for a tenancy.. would not recommend.

Jack · 16 June 2023

★★★★★ 1/5

Google

My partner and I applied for a let property, selected the zero deposit option and paid the holding deposit. Several minutes later, we got a call back stating that the landlord did not want to let his property under a zero deposit option. I advised that if that's the case, we want the holding deposit back as they and/or the landlord changed the terms of the initial contract we had agreed to. This was agreed by Leaders. Obviously, this property was listed as having the zero deposit option erroneously by Leaders. Over a month went by where the landlord attempted to change the contract to be more suitable to himself, but that is not the option we wanted or selected, even though we were acceptable applicants, with clear and clean references. Thus, we agreed to remove our interest and that the holding deposit would be repaid to ourselves within 5 working days. This was confirmed several times by Leaders. We are now going into week three without our refund. The representative from Leaders advised that the landlord is considering removing his properties from their management, which is understandable given the circumstances of this maelstrom of poor action and miscommunication. I would not recommend Leaders to anyone, and both my partner and I both agree that even if we found a property which ticked all the boxes, if it is managed by Leaders, then that would be the deal breaker.

Jordan · 16 June 2023

★★★★★ 5/5

Google

My experience with the Leaders has been very pleasant so far. Rosie has been very helpful and the whole process was smooth. I haven't moved to the property just yet so can't say too much, but so far so good.

Gavin · 16 June 2022

★★★★★ 5/5

Google

Really happy with the service we've received through Leaders; really easy from start to finish. Worked with Rosie and she kept us informed and involved throughout the process, which was very quick and straightforward. I would definitely recommend this agency.

Emma · 16 June 2022

★★★★★ 5/5

Google

Joshua has been really helpful as he has arranged for different maintenance jobs to be done inside & outside of my house. The service is great and Joshua typically replies within a couple of hours. I am really happy with all services overall.PositiveResponsiveness, Quality, Professionalism, Value

Joseph · 16 June 2021

★★★★★ 5/5

Google

I had a very good experience with Leaders Hanley renting a house! Ms. Natasha Gruic was of a great assistance to me, she made everything so easy and straightforward. Very responsive and honest. Thanks a lot.PositiveResponsiveness, Quality, Professionalism, Value

Ahmed · 16 June 2022

★★★★★ 5/5

Google

Professional and responsive. Thanks Leaders and particularly Joanne Hagan, my property manager, for setting up the cleaning of the carpet in the whole house and the window's shutters, on such short notice. Positive experience and i recommend their service.

Joan · 16 June 2022

★★★★★ 5/5

Google

Natasha has been very helpful arranging a property for us to rent in the Hanley area, she was very efficient and professional at handling any questions we had about the property we are going to rent, we definitely be using them again.PositiveResponsiveness, Quality, Professionalism

Paul · 28 August 2021

★★★★★ 5/5

Google

Leaders as a company, and especially their staff, in particular Declan have been phenomenal to work with. They are incredibly supportive of me as a landlord and have always strived to go the extra mile. Thank you Leaders!

Rajesh · 16 June 2022

★★★★★ 5/5

Google

From the first call with Natasha this company were very professional and responsive. Nothing was too much trouble, our questions were dealt with quickly. Natasha is a credit to the company, thank you for helping us find our new home.PositiveResponsiveness, Professionalism

Bex · 16 June 2021

★★★★★ 1/5

Google

It is with regret that I leave 1 star. I wish I could leave zero stars. In a nutshell; Leaders dont care about their tenants or good service, they just want your hard earned money. I was a tenant of 'HOMESEARCH' for over 7 years and since Leaders took over, the last 12 months of my tenancy were managed very poorly. Here is a small list: - They misplaced my payment information and then proceeded to send me letter after letter claiming I was acting against their payment policies. One quick check of their records would clearly show that I paid on time, every time and hadn't cancelled or changed any payment records. - They had faults reported to them during a routine inspection regarding ceiling cracks, noisy pipes and other remedial work but failed to ever do anything about them. - Every inspection report during my tenancy was always good, with notes added to say how well I kept the property and how clean it always was..... so when I moved out I was completely disgusted to find that they wanted to charge me for dirty sink and drainage basin cleaning which had already been reported as limescale stained caused by the previous tenant. In fact, it was in better condition when I left than when I first took the property on...! Having called the office to dispute my check-out report, I was informed that their was an 'internal staff dispute going on' and therefore my call wouldn't be dealt with by the original person as she had walked out the day before leaving them short staffed. I was then advised that Ben Hone, Branch Manager, would have to call me back. I am still waiting for this call back 5 days later. I'm absolutely disgusted at their blatantly dishonest way of clawing deposit money back and would recommend that whoever reads this review stays WELL clear of leaders because there seems to be a pattern forming with this company. Just read other online reviews for yourself.

L · 17 June 2018

★★★★★ 5/5

Google

Very impressive 👏 Rosie was very professional about her work I really appreciate her help and patience very good job she did,thank you very much Rosie and her team.PositiveResponsiveness, Quality, Professionalism

Kevin · 28 August 2022

★★★★★ 5/5

Google

Have been dealing with a lady callled Tina re my tenancy because my local branch (Kenilworth) is short staffed. Excellent service, highly efficient , effective and prompt. AND, if her manager does read this this they should know that I am a fully qualified Trainer, Assessor and Internal Verifier for CUSTOMER SERVICE !! Give her a rise

Dave · 16 April 2024

★★★★★ 5/5

Google

Tiffany and Lydia were great in helping me find a property, nothing was too much hassle for them! Would definitely recommend Leaders

Lily · 16 June 2023

★★★★★ 1/5

Google

LANDLORDS DO NOT USE. Unfortunately as a landlord I cannot recommend Leaders as agents for letting property, they started off professionally but it went down hill rather quickly. They did not explain things openly and hid behind their contract when trying to pull the wool over our eyes. I gave them eight properties to manage, and had to stop using them after the fist one was let. I did not receive my rent in an appropriate timescale and having asked for rent to be paid to meet my mortgage deadline they still managed to miss it, I subsequently missed a mortgage repayment, which they completely failed to understand or be bothered about the financial consequence to myself. I wanted to arrange a meeting with the area manager to discuss, this was declined. Do not use this company..NegativeQuality, Professionalism

Martin · 16 June 2022

★★★★★ 5/5

Google

As this is our first buy to let property, we weren't really sure of how things worked and what needed to be done. Fallon put our minds at ease by explaining everything in a way anyone could understand and was very patient with all the questions we asked. Throughout the whole process we just found Leaders amazing. From the how easy it is to get hold of someone on the phone, how quick they arrange for contractors to attend house for any work that needs doing, to their true professionalism. Would highly reccomend to anyone new or experienced to letting properties.PositiveResponsiveness, Professionalism

David · 16 June 2022

★★★★★ 5/5

Google

Fantastic group of people doing an excellent job. I've been renting my 3 bed house out for 17 years and decided I'd had enough of tenants complaining, calling at all hours and chasing rent. With the exception of a few, most of my tenants have been difficult although I've never had terrible experiences. Leaders are agents who specialise in rental properties as opposed to estate agents who do rentals on the side, this makes a difference. Leaders stopped me from spending money on the house that I didn't need to be spend and got me more rental income than I ever imagined I could. I also get my rent monthly through direct debit which is a 1st for me and very welcome change. The tenants that they introduced to me are brilliant. Professional father, clean and respectful family. I would recommend Leaders of Hanley to anyone thinking of renting property through an agent. Like I said, brilliant company, can't say enough good things about them.

Evis · 16 June 2022

★★★★★ 5/5

Google

This is the first time we have used a letting agency for our rental property and were a little wary of using one for our property but have been pleasantly surprised. Leaders were very helpful when we needed some assistance to complete the initial paperwork and nothing seems to be too much trouble. The are always at the end of the phone if we need anything and we have found all the staff to be helpful and friendly.

Tracey · 16 June 2022

★★★★★ 5/5

Google

An excellent lettings agent. I rented with Leaders for 5 years and would highly recommend them. All issues throughout the tenancy were handled efficiently and professionally. Superb all round. …

Tibor · 16 April 2025

★★★★★ 5/5

Google

Excellent service Leaders Letting & Estate Agents Hanley. Very quick solution received, I contacted them for some maintenance work in my rented house and they did that within days. I highly recommend to be a customer of leader's.I would like to specially mentioned property Manager Joanne Hagan name here she did marvelous job in very short time and all our maintenance work has been done very quickly. We are very happy with the Leader maintenance Services.

Tibin · 16 June 2022

★★★★★ 5/5

Google

Natasha was so efficient and though i wanted to pull my hair out cause of the process,she was so thorough and delivered the property to us perfectly.

Gwendoline · 16 June 2022

★★★★★ 5/5

Google

This is a review of organising renting a property with Natasha at this agency. I read enthusiastic reviews here about her and my experience is exactly the same. She is professional, but warm and friendly understanding what I needed during the process and being clear about how to do the Leaders online formats and giving 110% when I needed to move quicker than planned. Well done Natasha, you an asset to Leaders.PositiveResponsiveness, Quality, Professionalism

Sarah · 16 June 2022

★★★★★ 5/5

Google

I'd recently been looking for a property through Leaders and found one I liked. Straight away I was contacted by a very pleasant young lady named Natasha. I really can't thank her enough for all the help and advice she has given me along the way. Especially with Covid, it's made things more difficult for everyone but not with Leaders. Polite, professional and the correspondence you want and need when making such a decision. If you're unsure on anything, Natasha will either give you the answer you need or she will push you in the right direction. She went above and beyond to make sure I was at ease and understood everything which was happening and what would happen next. I really can't thank her or the team at Leaders, enough. Thanks again and take care.PositiveResponsiveness, Quality, Professionalism, Value

Danielle · 16 June 2021