Leaders Lettings Stoke-On-Trent reviews

★★★★★ 1/5

Google

Went for a viewing after a night shift in the snowy weather. Agent was running late, I had to call leaders to find that out. While waiting outside the property I was told by the agent girl who was still sat in her car, that she did not have keys to access the property and that she will call me next day for an update. Received no phonecall or update the next day and property was off the market thats same day. Very Dissappointing

Uni · 26 December 2025

★★★★★ 5/5

Google

We have dealt with Tina Page in the Hanley office of Leaders for the past few years. We cannot praise Tina enough. It has been very reassuring to know she will answer questions and deal with any issues both promptly and clearly - which unfortunately has not always been our experience within Leaders as a whole. She is always both professional and friendly and is an absolute asset to Leaders! Tina gets 5 stars. Leaders would get 3 stars.

E · 20 July 2025

★★★★★ 5/5

Google

I have been dealing with Joanne Hagan over the last few months on various different topics. I have found her to be extremely pleasant but at the same time equally efficient. She always deals with any problems as quickly as possible and I am happy to contact her knowing that she will act promptly to sort out any difficulties. Still finding Joanne to be as pleasant and efficient as ever.( 14/04/2025). Just dealt with several of my queries in a matter of minutes. Could not have been any better. Thanks Joanne.

Alan · 18 April 2025

★★★★★ 5/5

Google

I would like to thank Joanne Hagan at Leaders in Hanley for all her hard work and nothing seems to be too much trouble in managing my HMO property in Hanley. She is conscientious and always informs me of any issues. I would highly recommend Joanne and the rest of the team at Leaders to fully manage any properties within the area.

Teri · 12 May 2025

★★★★★ 5/5

Google

I am making this review to commend the amount of work these ladies from Leaders (Hartshill branch) has been doing to deliver a safe home for me and my family. As a first time tenant, I appreciate the amount of time, honesty and patience Rosie was giving us. She actually is very hands on in helping us get through the rigid process. I could not have surpassed it without her. Lydia is very good in what she does as she understands our situation and tries her best to help us out with the team. I must also commend Ms Emma which I found out to be their supervisor or superior, I find her sincere and straightforward when I met her the first time and I appreciate that. Though things get out of hand, I am at peace being with these group of honest people who have the best interest for both tenants and landlords.

Ivyosantos · 16 June 2023

★★★★★ 5/5

Google

Brilliant company to work alongside. Molly is constantly providing works that she's ultra reactive to on behalf of the landlords and for the good of the tenants, and we are Heatshield do our up most to assist. Molly is a great asset to Leaders and any works needed I would advise landlords and tenants to speak to her.

Jordan · 29 July 2024

★★★★★ 5/5

Google

Many thanks to Molly, Tina and Tom at Leaders who have been so helpful in advising us on our late mum's rental property and facilitating everything once the rental period came to an end following the sale of the property.

Sarah · 10 April 2025

★★★★★ 1/5

Google

I don’t even want to rate the experience such a worst experience I got before viewing I have asked them about the moving date they have agreed for a particular date then I have booked all my furniture and transportation of my stuff but later they have informed me that moving date has been delayed for 1 week and I have already paid the holding deposit when I have spoked to them to refund my holding deposit they are not willing to do it even though it’s not my fault , such a bad experience I never faced I would recommend not to continue with them.

Bhargavi · 28 May 2025

★★★★★ 4/5

Google

Many thanks to Molly Farrelly for really being so helpful in making things easier for my Mum to deal with in the past few months and for sorting out the issues and taking a lead on making things run smoothly. It has been much appreciated.

Victoria · 26 November 2024

★★★★★ 5/5

Google

After settling in to our new home, we noticed an issue with the taps in the kitchen and the shower. I called Josh A from Property Management and he was immediately ready to solve my issue. With my consent, he passed my details forwards to the Landlord and together they arranged for somebody to come and fix it. Everything was sorted within a matter of days and Josh was always there to ensure that progress was being made with my concerns. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 16 June 2022

★★★★★ 5/5

Google

As a new landlord I compared many Letting agents .But I finally decided on Leaders to find a good tenant and fully manage my property after Lydia Monk came to my property, she was professional, pleasant and confident my property would be let quickly. All the staff I have spoken to are so friendly and helpful , Joanne Hagan and especially Natasha Gruic who goes above and beyond .Natasha makes you feel at ease and takes time to answer questions no matter how trivial ,and explains in detail procedures totally new to me . No matter how many times I telephone ,or email nothing is to much trouble for her .Excellent team so far .PositiveResponsiveness, Quality, Professionalism, Value

Lh1421 · 28 August 2021

★★★★★ 5/5

Google

I had a wonderful experience with the Leaders. Tina was super helpful and patient with me, providing clarification when I needed it. Definitely recommend!

Ruth · 19 May 2025

★★★★★ 5/5

Google

Thank you to Molly Farrelly for her time and effort recovering money from a deposit via arbitration

Chris · 14 May 2025

★★★★★ 5/5

Google

Nothing but praise. Always very helpful especially Molly Farrelly who has been very supportive with various matters that have needed dealing with in relation to our rental property. Thank you team !

Anne · 27 September 2024

★★★★★ 5/5

Google

Moving and settling is not an easy thing but when you have the Hanley Leaders team as your agents and a special mention to Tiffany Whittingham made it easy for me.All my queries were responded to in record time.I can say this is the company to use for efficiency and effectiveness in property dealings.

Takudzwa · 16 June 2023

★★★★★ 5/5

Google

An excellent lettings agent. I rented with Leaders for 5 years and would highly recommend them. All issues throughout the tenancy were handled efficiently and professionally. Superb all round. Special thanks to Molly. Thank you

Molnár · 29 June 2024

★★★★★ 5/5

Google

Rosie has been absolutely fantastic in helping us to rent our new house! We had a few issues with paperwork and as soon as I let Rosie know about it they sorted it straight away! They were really helpful everytime we phoned or emailed with a query and were always friendly and lovely to talk to.

Bryony · 16 June 2022

★★★★★ 5/5

Google

As a young couple and first time renters there were lots of things we were unsure about but Natasha was very helpful every step of the way. Since moving in we noticed a couple of things that needed fixing, I contacted Josh and he got back very quickly with regular updates until everything was resolved.

Francesca · 16 June 2022

★★★★★ 5/5

Google

When we applied for the property it was quick and easy to do so with thanks to Rosie she was super helpful and answerd any questions we had , in the future if we wanted a new house we would ring and ask to speak to Rosie again . 🙂PositiveResponsiveness, Professionalism

Lacey-jayne · 28 August 2022

★★★★★ 5/5

Google

We was looking for a 3 bed house and we find it with Leaders. We had the pleasure to know Natasha Gruic, she been very friendly and professional and thanks to her guidance we found our lovely home. We strongly recommend the agency and the best agents ever. Thank you all, thank you Miss Natasha!PositiveResponsiveness, Quality, Professionalism, Value

Marinela · 28 August 2021

★★★★★ 5/5

Google

Spoke to Molly Farrelly at the hanley branch. Very helpful and quickly responded to my queries. Efficient staff and friendly service, brilliant :) thanks

Jess · 30 May 2024

★★★★★ 5/5

Google

Lydia Monk of Leaders Hanley has been very pleasant to deal with. Lydia came out to value my property and gave me information on letting my property for the first time. I found her helpful and professional, thank you.

Ellen · 16 June 2023

★★★★★ 5/5

Google

I was very impressed with Tina in Hanley, in the way she dealt with my situation. Nothing was too much trouble for her. She was extremely efficient and reliable. Tina is an asset to the Company. Jean Evans

Jean · 16 June 2023

★★★★★ 5/5

Google

Rosie was our main contact and was extremely helpful. She always got back with any enquiry which made the whole process so much easier than it might have been. The same is true for all the other agents she referred us to. Thank you

Steve · 16 June 2022