Gleeson Homes Midlands Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

Amazing Experience With Gleeson

Jackie has been an amazing help from start to finish guiding me through the process of buying a house at acklam gardens. Even though there was a language barrier, Jackie went an extra mile in making sure I understood everything. The completion process was very quick and took just over 2 months using the solicitors advised by Gleeson who also did a great job. Jackie kept me informed throughout the whole process making it an easier experience overall. We did encounter a slight problem however, Liam, the site manager and Jeanette went above and beyond to ensure this issue was resolved asap.A massive hats off to Jackie who has been absolutely incredible throughout, her service is very much appreciated and I am incredibly grateful and satisfied. I also wanted to give a huge thanks to Jeanette and Liam who helped where and when needed.

Saibah · 30 May 2024

★★★★★ 5/5

Trustpilot

Positive experience

Dina Al-Asadi was a great help in supporting us reserving our first home with gleeson. She pointed us in all the right directions and was very knowledgeable in all areas. She made us feel at ease in the journey of reserving our home. She checked in with us and answered any questions we had without hesitation. I would recommend her to anyone, she was welcoming and friendly throughout.

Carrie · 10 December 2024

★★★★★ 1/5

Trustpilot

Unfinished

Upon buying our house, we could not have been happier at first thanks to the agent who helped us throughout the process. However, after being in our house 12 months we feel we have been fobbed off by Gleeson. At point of purchase, we were led to believe that every plot would be occupied by its owners, and it was not until after completion that Gleeson revealed they had actually sold the remaining properties to an investor to be rented out. Since being off site, the place has been left an absolute mess. There are far too many patches of turf that are not tended to so are overgrown and unsightly. There is remnants of rubbish and equipment left over at the entrance to the site that is yet to be moved. The roads/driveways/pavements are a mess. We are constantly told that work is due to begin imminently, however months and months pass and nothing changes. The site unfortunately is an eyesore.

Customer · 28 May 2024

★★★★★ 5/5

Trustpilot

Hardwicke Place - Linda

Very lucky to have been supported in my purchase by the lovely Linda at this development.Linda is an asset to your company and you're very lucky to have her. She has a thorough understanding of the sales process. What my needs were as a customer and was as accommodating as possible to make sure I found the right home with the things that mattered to me. Linda went through all of the finer details to ensure I understood and was very transparent when providing updates of how things were progressing along. Really can't fault how she handled my sale and could not recommend her highly enough.Genuine person who seemed to actually care which in sales is hard to find! Thanks again Linda 😊

Gabrielle · 25 May 2024

★★★★★ 5/5

Trustpilot

First time buyers.

We are both first time buyers and when we went up to the new chimes bank estate we were greeted by Caroline who made us feel very welcome and at ease. Caroline explained the whole process and talked us through each stage.We then went on to reserve our property and Caroline was there to assist us with any questions every step of the way and nothing was to much trouble she kept in regular contact and if she didn't have the answers she would find out swiftly and get back in touch. Buying with gleeson has been an enjoyable experience thanks to Caroline and the team. Our home has been built and finished off with everything we chose and wanted to a very high standard.

Jade · 14 May 2024

★★★★★ 1/5

Trustpilot

We moved into our property on Willows…

We moved into our property on Willows park almost 18 months ago. We are still waiting for our drive to be topped with tarmac and have all of the rotten and broken wood replaced. We are also waiting for the road surface to be completed. We did leave a review last time and was contacted to say work would be carried out by the end of April. Well we are half way through May and we still haven't had our drive finished or the road even started. There is still lots of rubbish dumped at the top of our road. They make promises that never happen. Our house build is actual okay, we like the house and have only had minor issues, but we didnt expect to spend the best part of 200k and our driveway remain unfinished and the road looks like a building site at the entrance.

Customer · 14 May 2024

★★★★★ 5/5

Trustpilot

If I could give more than five stars, we would!

We are beyond thrilled with the outstanding service we received from Gleeson Homes, particularly from Amaara on the sales team. As first-time buyers, we were entering into uncharted territory, but Amaara's expertise and guidance were invaluable in helping us navigate through the process with ease. Her consistent communication and unwavering support gave us the confidence we needed to make informed decisions every step of the way. From initial inquiries to reserving our property all the way to signing the final paperwork, Amaara was there, ensuring that we were always in the loop and addressing any concerns promptly. The level of professionalism and care exhibited by Amaara and the entire Gleeson Homes team truly made the difference for us. Not only did we find our dream home, but we also found a supportive partner in our home buying journey. We are immensely grateful for this positive experience and would wholeheartedly recommend Gleeson Homes to anyone looking for a reliable and exceptional home buying experience. We have now been in the house just over a week and still the support continues. Gleeson have sorted snagging out imminently and haven't left us waiting (which can be the case with some new build companies but not this one)! Even though we have completed sales with Amaara, she has continued to check in with us and has reassured us that her support will be available in the future. Thank you Gleeson Homes and Amaara for everything!

Liv · 7 May 2024

★★★★★ 5/5

Trustpilot

Jackie

As first time buyers we came to the Middlestone Meadows development not sure what to expect and Jackie has been phenomenal from the second we walked in the door. She has gone above and beyond for us and I honestly could not be more grateful for all of her help. We weren’t even sure if we could afford our dream home but with Jackie’s expertise along with her help and support we have now put our reservation down ready to move next month. Thank you Jackie

Emma · 4 May 2024

★★★★★ 5/5

Trustpilot

Although a lot of people said that…

Although a lot of people said that buying houses in uk 🇬🇧 is difficult, however, Gleesons made it a lot easier regardless of the obstacles encountered. To be honest, it wasn’t an easy journey especially with my wife who was pregnant at that moment. We were hoping that we could move in before the baby will be born, however, unforeseen circumstances are part of life.

Mr · 22 December 2025

★★★★★ 5/5

Trustpilot

Wonderful Experience for First Time Buyers

My wife and I bought our first home with Gleeson, and the experience was fantastic. We met our sales manager John Carr in November, and thanks to him the whole process was smooth, well-communicated, and stress-free.We were advised our home would be ready between March and May, and John gave us weekly updates throughout the process until we got our keys at the end of April/start of May.John was brilliant at every point of the process, from helping us with the initial steps and stages of the purchase, to aiding us when choosing our extras, it was a pleasure to work with him and Gleeson. This can call be daunting for first time buyers but everything was made simple and hassle free for us.Our new home is ready now and is everything we dreamed of and more, so we'll definitely recommend Gleeson to others and insist that they work with John!

Liam · 2 May 2024

★★★★★ 4/5

Trustpilot

The Gleeson Team have been nothing but helpful

The Gleeson team have been nothing but helpful. Angie and Bethany helped us throughout our purchase, they were responsive on email and kept us up to date along the way. Angie was thorough with ensuring minor details were immaculate on last inspection and was attentive throughout the whole process.Danny the Site Manager has been great, couple of snags picked up on moving in which were minor but both Angie and Danny couldn’t stress enough that they would resolve them and the point of the Gleeson app is to report them to rectify. The snags were resolved 3 working days later. The worker that came to the house to resolve these was friendly and helpful. Nothing seems to be a trouble at the moment. We are looking forward to settling into our new home.

NA · 1 May 2024

★★★★★ 5/5

Trustpilot

Our experience with gleeson

We moved into our gleeson home at the Petersmiths park development just over 2 months ago now, and the process from beginning to end was excellent. All of the staff involved were amazing and very helpful. Alex was very keen to help throughout the buying process and made sure we received weekly updates on our plot so that we could see where it was at by the end of each week. She did a great job at simplifying the process for us and making sure things went smoothly from gleesons end. During the house demo, her and rodd (site manager) were very eager to answer any queries we had and both kept notes on any issues we found with the home before moving in (in which there were very few). Any issues that were found, both Alex and Rodd ensured were fixed before we picked up our keys. They both committed to visiting a couple of times after we’d moved too, so that they could ensure we were still happy with the home and to check if we had any further issues. Overall, the experience we had at Petersmiths park was nothing short of excellent, and we would highly recommend it. All of the staff made sure that the purchase of mine & my partners first home was very special and memorable.

Mason · 30 April 2024

★★★★★ 5/5

Trustpilot

Smooth and pleasant experience

We just bought our new home and about to move in tomorrow and have had such a smooth and easy process from start to finish with Gleesons. In particular Tina Walker has made this so easy, kept us informed and helped us with any questions we had asap! She brought a fun aspect to the whole process and felt like she was genuinely excited with you. We have had quite a lucky situation as the house was already built and all upgrades already in, we viewed the house on the 3rd of march, mortgage approved with Meridian Mortgages (highly recommend it speeds up the process as they work well with Gleesons) by end of March, and a move in date of 26th of April! Delighted with our whole experience and hope to see this continue throughout the move in process. Thank you Tina!

Stacey · 26 April 2024

★★★★★ 5/5

Trustpilot

Rainsborough Park and Sharon

Our first home. We looked at a few 2beds in other developments and they were so small. The size of gleeson homes are so generous. It’s the only way we could get on the property ladder and we’re so thankful we didn’t have to completely compromise on space. We can’t thank Sharon enough. She went above and beyond in her role, taking time to chase the mortgage broker on our behalves. We didn’t have a smooth run up to the house being ready, there was a lot of background issues and stressors, however none of that was at the fault of Gleeson and Sharon was the one person we could count on to help us through that. She even helped us understand some of the legal jargon. I hope that everyone buying there first home has a Sharon to help them. :) Once we moved in there has been minimal issues and any small problems we had were repaired so quickly. I would recommend Gleeson and this development to anyone. We’ve had the best experience. Thank you, thank you, thank you. ☺️

Jade · 22 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Adrian and Tom at Gleesons

My partner and I have recently reserved our new home with Gleesons, and we honestly couldn’t be happier with the experience so far, largely thanks to Adrian and Tom.

DANIEL · 12 September 2026

★★★★★ 5/5

Trustpilot

Phoenix meadows

Although we haven’t bought a house with Jack at Phoenix meadows we popped in today to show him what we have done since we moved in 7 weeks ago. We purchased plot 76 at Vickers Grange and Jack has been available to offer advise throughout our buying journey. As his site was closer to where we used to live than where we have moved to, we saw him a lot when visiting the show home! The Gleeson team are like a family and words can’t express how grateful we have been to Jack being so friendly. Both Jack and Bev were impressed with what we have achieved, we were also able to express our thanks in person for how excellent Gleeson have been not only during the buying process, but also after completion. It has been and still is a pleasure.

Tarn · 11 April 2024

★★★★★ 5/5

Trustpilot

Smooth Process

As a first time buyer and a novice in this field, working with Jackie made my house purchase stress free. She guided me and suggested what I take as the best from the very first step to the finish even when I travelled out of the country I was carried along with patience and professionalism and my input sorted. All questions were answered clearly during this process.Thank you Jackie, your expertise and friendly approach is appreciated.

Chibuzor · 23 June 2024

★★★★★ 4/5

Trustpilot

Efficient and Hellpful

Jodie from Gleesons was very helpful from start to finish with our sale. There was a slight hiccup booking our demo day but it was resolved and we were booked back in within the week. It was a very quick sale and she was available whenever we needed advise or to visit the site. We completed in less than 2 months using the solicitors and advisor recommended by Gleeson and had no issues with either service. The site manager has also been very helpful and is willing to listen to any concerns and resolve them where possible.

Jake · 3 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

I can honestly say my wife and I have had such a good experience buying our first home from Gleeson. Before settling with Gleeson, we did a market survey which revealed they had the lowest priced houses in the area we wanted. It took just a couple of weeks to seal the deal and move in, and I have been impressed with the quality of the house and also it's large-sized garden space. We've been living in it for 2 months plus and have no complaints so far.Also, Megan, the sales executive in the sales office at Hillcrest Gardens has been really friendly, helpful and informative throughout, always responding to emails quickly. I would definitely recommend Gleeson.

Christopher · 1 April 2024

★★★★★ 5/5

Trustpilot

5 stars for Karen at Gleesons safari in Knowsley

Myself and my partner first went into gleesons safari last year (2023) when we first started saving. Karen was very helpful and advised us on plots that would be available for the end of 2024. Karen has since kept in touch and followed us on our savings journey, and we have now reserved our plot on gleesons safari, thanks to Karen with all her help and patience. Completion for our property will be September! We have reserved the plot that Karen actually circled last year - meant to be! Thank you Karen for all your help, we are so excited to buy a gleesons home xx

Lauren · 30 March 2024

★★★★★ 5/5

Trustpilot

Early days but brilliant so far!

We have just started on our Gleeson journey and so far it has been excellent!I am navigating a sensitive subject trying to move my dad from our family home of over 40 years into something more manageable, and Josh has been incredibly supportive and sensitive to this situation for which I’m very grateful.The support, responsiveness and professionalism has been fantastic -he is a credit to Gleeson and I am hopeful we can keep our momentum and get my Dad into a new home and settled very soon.

Dr · 26 March 2024

★★★★★ 5/5

Trustpilot

Everyone has gone above and beyond

This is going to be long: TLDR? Gleeson have been outstanding in our home purchase from start to finish.We reserved a Blessington on Calluna Grange, Cumbria, in July last year, after putting our house on the market in April.We had been determined to get into one of the Blessingtons on this estate since late March when we first saw the show home. We love the house design and we love the estate and it's location.Once we managed to get the offer on our house, we quickly moved on Plot 16, and had a great day with Emily and Joe choosing our options.Everything was going well, and we stayed in touch with Pauline (who had taken over from Emily) in the sales office, getting updates on build stages.Come September, and a couple of days before we were due to exchange contracts, our buyer lost her buyer, and our chain collapsed. We panicked a little, especially as we'd already paid over £2,000 in extras deposit (we went a bit mad on extras). However, Pauline was very reassuring, and said we'd have time to find another buyer.And we did find another buyer. By now, we were getting to the point where the completion date would be when the build actually completed, mid December, so that was saving us some money on storage etc. This was a good thing, as we had to accept a lower offer.Come the start of December, and a couple of days before exchange of contracts, and our buyer lost her buyer, and the chain collapsed.Yep, same thing all over again.Again, Pauline spoke to her supervisor (who I will appear later in this story), and they agreed to give us even more time to find another buyer. We especially appreciated this as the hose was now complete and ready for someone (hopefully us) to move in.So, January comes to an end, and we find another buyer. The process kicks off again.A week later, our buyer changes his mind... supposedly because the garage ceiling was too low!At this point, we switched to part-ex.This process turned out to be quite stressful as well, but largely down to the fact that my solicitor hadn't done this before, and there was some confusion about where funds would come from etc. It was also at this stage that Pauline's supervisor, Lauren, massively stepped up. I don't have enough space to say all the good things I need to say about Lauren. Without her, I have no doubt we wouldn't have got the the end of the process in one piece.So, finally, completion day arrives, and we get a call from Lauren, saying it's happened, all gone though, and she'd be waiting for us with the keys. This was 11AM, as we were driving up from Manchester, so this was a superb end to very stressful and long process.So, now we are in...Our initial impression of the house was entirely, and extremely, positive. And that hasn't changed.I'd seen new build snagging surveys on YouTube (each for them!), and was concerned... especially as Gleeson over the past couple of years, had a poor reputation amongst professional snaggers. So I hired one (one from YouTube in fact).They carried out an extremely thorough survey, and the worst thing they found was a chipped roof tile.Sure, they raised 71 snags, but I think they just wanted to make me feel I'd got my money's worth. When I came to log the snags with Gleeson, there were only 22 I was concerned about, and most of those were cosmetic, and easily addressed.Now, here's the incredible bit...Gleeson figured out I'd had a professional snagger, and asked me if I was willing to share the report, which I happily did. Rebecca (after sales person) and Shaun (contracts manager) then met up with me, we went through the report together, and THEY convinced ME to log more of the snags!I work in an service industry, and my company is always talking about 'customer centricity' and 'delivering delighters'. Way to go Gleeson!We still have a few snags outstanding... but the meeting was only yesterday, so that's to be expected. Even during the meeting, though, whilst Rebecca was talking to us Shaun (with permission) walked round sorted out about half a dozen before he left!I'm going to guess that internally, Gleeson have some kind of improvement drive going on. I've seen it in companies I've worked for. If that's the case, boy is it working! There is literally nothing more I could have asked from anyone in the process, and it's fair to say that every single person I've dealt with has gone way beyond my expectations.Because of the overall stress of dealing with solicitors, and dealing with house buyers, I don't think I'll ever move house again. But if I did, I would definitely try to find a Gleeson new build wherever I was going.

Phil · 22 March 2024

★★★★★ 5/5

Trustpilot

Thank you Olivia

I would like to thank Olivia in the customer care team at Gleeson Homes for her support this morning. I had an urgent plumbing issue as my kitchen ceiling was leaking from the upstairs bathroom. After not really getting anywhere with calling, I emailed into Customer care team and Olivia emailed me back straight away and then followed up with a call, I told her my issue and she arranged an onsite manager / plumber to come and sort this straight away. He was around within an hour of Olivia calling. Olivia was really friendly on the phone and reassured me that it would be sorted.5 🌟 for you! Liam

Customer · 12 March 2024

★★★★★ 5/5

Trustpilot

Fabulous Sales Experience

We have just reserved our new home at Carrwood park and our experience so far has been absolutely amazing.The entire credit for this goes to our sales team contact person - Sarah. Oh what a lovely person she is! The patience with which she has answered all our queries and explained the bits and nuances of our upcoming property to us, is worth appreciating. She has been highly supportive and her detailed knowledge has helped us a lot in making decisions and getting us on the property ladder.Thank you Sarah! You are a star!

Ritesh · 10 March 2024