Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPlot 101 Balderstones, 53 Beconsfield Road
Recently completed on our Lovely New Home by Gleeson on the "Balderstones" development and i can honestly say we are more than happy with the service we received. We started our purchase at the beginning of the first COVID lockdown in Feb 2020 and so all was delayed through no fault of Gleeson but throughout we have had constant updates and communication keeping us up to date with the development of the build and any administration work needed to be carried out. Meghan Dunne was who originally sold us the house but had to leave for Maternity reasons but was fantastic in her recommendations and advice leading up to that point. Debbie Howarth who was also dealing with us has left the company but we was very happy with the way she dealt with us and kept us informed all the way to her leaving. On continuation we have had Jamie Hudson taking on her role and we are both very happy at the way he has also kept us in touch with everything going on whether it was any delays on the build due to COVID restrictions or anything else. Good communication is what makes things easier these days and this has all been a very easy process with Gleeson for that reason alone. All in all, We love our new house and will be here for a long time and cant recommend this company enough in keeping their word . A very big thankyou to all the team!.
Jon · 22 January 2021
Agent replied · 13 June 2024
Hi Jon. Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotWe are happy with our purchase
Found from initial enquiry to completion the sales advisor was helpful and kept us updated.once the property was completed we got our own snaggers report and Gleesons were efficient in sorting out a few points raised quickly. We have been in the property a few months and are happy with our purchase.
J · 2 February 2024
Agent replied · 13 June 2024
Thank you for your reviewWe are pleased to read that both our sales and aftercare service met your expectations, and that you are happy with your new Gleeson home.We wish you many years of happiness, and thank you again for your lovely feedback.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotWe went to reserved our first house…
We went to reserved our first house yesterday at Model walk , Tina was so kind and helpful to us , she assisted us with all the information and everything we need to know about the house, she was friendly and always giving us a beautiful smile and gave us everything we need (documents)
Stephen · 18 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review Stephen.We are really pleased that you have reserved one of our new homes at our Model Walk development, and especially pleased to hear that Tina has looked after you so well.We look forward to delivering you your new home, and we will be sure to pass your kind words on to Tina.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWas going to wait to write a review..
We completed on a Gleeson home in May of this year having reserved last March.
Katy · 4 September 2026
Agent replied · 24 September 2026
Hi Katy,
Thank you for taking the time to share your feedback. We're sorry to hear how disappointed you have been with your experience and appreciate the frustration the issues raised have caused.
Since moving into your home, our Customer Care team has been working with you to investigate and address the concerns reported, and a number of these items have already been resolved.
We recognise that some matters have taken longer than expected, and we remain committed to progressing the outstanding works and supporting you until they are completed.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotAmazing support
Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.
Grace · 22 April 2026
Agent replied · 24 August 2024
Hi Grace,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotPlot 10 Castledene Dina
Dina has been an absolute diamond whilst we have bought our property she has been so involved and made us aware of each step, as we are first time buyers we both feel really lucky to have had such good experience with Dina x
Caitlyn · 24 June 2024
Agent replied · 24 August 2024
Thank you for your review CaitlynWe are delighted to hear how Dina has made your First Time Buyer experinece so memorable!We really appreciate you taking the time to feed this back to us and share your experience.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGood experience
We went to view a show home and were impressed with how comfortable Dina made us, and how she answered all our questions as first time buyers. We have then reserved a house and Dina has been very helpful along the way.
Skye · 22 July 2024
Agent replied · 24 August 2024
Thank you for your review Skye & KallumWe pride ourselves in our ability to look after our first time buyers, hand holding them through what can seem like a daunting process at times, so it is great to read that Dina has done just that for you both!Thank you for taking the time to share this feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotI and my husband had a wonderful…
I and my husband had a wonderful experience with Jackie. Her service was highly exceptional. She made us comfortable and explained to detailed answers to all our questions. With these experience we won’t but recommend Gleesons home to family and friends. Thumbs up Jackie
Iyanu · 15 June 2024
Agent replied · 24 August 2024
Thank you for your review IyanuWe really appreciate your feedback, and are delighted to read that you are happy to recommend Gleeson to your friends and family!We will be sure to share this feedback with Jackie, who will be delighted.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJackie has been very supportive and…
Jackie has been very supportive and helpful in buying our first house.She has been incredibly brilliant in our acquisition.Jackie is very professional,awesome,friendly and polite to deal with.Everything was very understood and simple for us with the brilliant service offered to us by Jackie and I will recommend her to anyone
Kwame · 15 February 2024
Agent replied · 13 June 2024
Thank you for your review KwameThis review is gennuinely lovely. Hearing how well Jackie has looked after you fills us with pride, and we are delighted you feel this way.Thank you for sparing the time to share this wonderful and heartfelt feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotI moved into my new home at The…
I moved into my new home at The Pastures Bilsthorpe very recently, and I have had a great experience so far. Mary- sellers is very helpful with everything and knows what she is doing. If you want to buy a house I highly recommend Mary:) you will get what you want!
Emilia · 5 January 2024
Agent replied · 13 June 2024
Thank you for your review Emilia.We are delighted to hear that you have had a great experience with Gleeson, and have settled into your new home on The Pastures development.Mary will also appreciate your kind words, which we will be sure to share!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotAmazing experience at Holton Croft!
We are a little family and first time buyers, we’ve recently moved into our house on Holton Croft, i honestly haven’t got one bad word to say about the whole process!
Jordan · 28 April 2026
Agent replied · 2 June 2026
Hi Jordan,
Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful our team have been throughout the homebuying process.
Congratulations on your new home! We hope you enjoy making many happy memories.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotJackie from acklam gardens gleeson
I’ve bought my first home at acklam gardens and Jackie has been amazing from the start. Jackie has guided me through the full process and so helpful throughout. Thank you so much Jackie for all your help and making this such an exciting experience for me.
Olivia · 13 April 2024
Agent replied · 13 June 2024
Thank you for your review OliviaWe are delighted to read how well Jackie has looked after you throuout your purchase journey, and we appreciate you sharing this lovely feedback with us!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotUnhappy with customer service
As from my visit on the 26th February, I had a visit from 2 people from gleesons that came to discuss my problems that I have been having with my heating control system. They told me that they would be sending someone during that week to sort out the heating controls. Nobody has turned up. Their was no mention of compensation within regards of the jobs that I have to pay out for myself. I am now seriously looking into taking forward with my solicitor. I am very disgusted the way they treat there customers. This is why I am contacting my solicitor from today to see if I can get any compensation for the jobs that I have to pay out for with my own money. If this issues is not resolved with my central heating within the next 2 days, then I will proceed with legal action
Peter · 4 March 2024
★★★★★ 5/5
TrustpilotCrown Gardens
Amaara has been excellent through the whole experience of buying my new home on Crown Gardens. She has guided me through the whole buying process and nothing was too much trouble. Amaara goes above and beyond and is a credit to Gleeson.
Marie · 24 June 2024
Agent replied · 24 August 2024
Thank you for your review MarieIts lovely to read such positive words about our Sales Executive Amaara on our Crown Gardens development, and we really appreciate you taking the time to share this feedback with us!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotPinfold Park Bridlington
Pinfold Park BridlingtonWe moved into our Kilkenny house a couple of months ago. Sharon has been very helpful and professional throughout, When there has been a problem she and the onsite manager, (Tammy) have been more than helpful and the glitches have been sorted. We would recommend Gleeson to friends.
Rosemary · 14 January 2024
Agent replied · 13 June 2024
Thank you for your review RosemaryIts great to hear that the team at our Pinfold Park development have been so helpful in ensuring you have settled into your new Gleeson home.We will share this feedback with them - they will be delighted!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotProperty is very poorly built
Property is very poorly built, the worst materials used, no consideration for families within their homes no cupboard space and gaps in the windows frames and gaps under window pane. also the bottom of the skirt ing boards cold air rushing. through. I would not reccommend this company. the bedrooms are small with now builtin cuoboards and not enough room to buy one.
Tina · 12 December 2024
★★★★★ 5/5
TrustpilotKaren Woolley
Karen Woolley, Vickers Grange at Bircotes/Harworth (DN11).Karen has been our contact for a few weeks during our house purchase. Friendly, approachable, knowledgeable, flexible and an all-round superb human being. She has assisted us immensely, facilitated our transaction seamlessly and has been a real asset to both us and Gleeson. We would, without question, recommend Karen and indeed Gleeson for the acquisition of a property. Superb.
Conal · 8 November 2024
★★★★★ 5/5
TrustpilotThe house is excellent value for money thank you Gleeson’s.
The house is excellent value for money. The workmanship and materials used is top class . The after sales service has been unbelievably helpful with nothing being to much trouble for anyone . We extend a special thank you Charlotte and Allison in the sales office, Dean on site worker and his son Reece and on site manager Jeremy . Our moving in was made so easy with so much help from all the people mentioned.
Christopher · 25 February 2021
Agent replied · 13 June 2024
Hi Christopher, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotJust been to visit the site at Squirrel…
Just been to visit the site at Squirrel Fold and the service was outstanding. From visiting the office Jon Vickers went through everything from site plan and helped me from the beginning keeping me update until the property was released. I am looking forward to going through and completing in summer 24.
Scott · 18 November 2023
Agent replied · 13 June 2024
Thank you for your review ScottIts great to hear that you received such good service from Jon at our new Squirrel Fold development.We cant wait to get you into your new home in the summer!We will pass your comments on to Jon, who will be delighted!Kind regardsGleeson Homes
★★★★★ 5/5
TrustpilotDani and Dan
Dani and Dan
Very helpful we could ask for more
Was great many thanks
Ana · 20 August 2026
Agent replied · 24 September 2026
Hi Ana,
Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience.
Congratulations on your new home!
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotHilltop Park, Rochdale
We have recently reserved a property at the Hilltop Park Development. The process has so far been positive. Sharon in the sales office is very friendly, knowledgeable and professional. Sharon is a credit to Gleeson!We are looking forward to continuing our process with Sharon and moving into our new, forever home in the future.Its been a long wait but finally its happening.Thank you so much.Anthony & Bernadette Parker
Stacey · 13 June 2022
Agent replied · 13 June 2024
Hi, thank you for your review. We are pleased to hear you have had a positive experience so far with Sharon at Hilltop Park and we hope you continue to do so. Kind regards
★★★★★ 5/5
TrustpilotTom at bracks farm is amazing
Tom at bracks farm is amazing! We have just moved into our home and he has done everything possible to make it happen for us! He’s incredibly helpful & so easy to talk to! An asset to the company!
Ella · 2 October 2026
★★★★★ 5/5
TrustpilotFantastic experience with the lovely…
Fantastic experience with the lovely Stella making us feel at home already. Informative, friendly, polite and great all round. Thankyou Stella it was a pleasure meeting you. Regards Alan and Maggie
Alan · 17 April 2026
Agent replied · 2 June 2026
Hi Alan,
Thank you for sharing your experience with us, we're delighted to hear how friendly and helpful Stella and the team have been.
Wishing you many happy memories in your new home.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotSales Executive
Had a viewing at Saltom Bay Heights of a Low Cost Bungalow.The initial phone call was with Julie Beck who promptly made the viewing appointment. On the day Julie was so informative and knowledgeable, offering brilliant advice. What a lovely friendly lady she is. Thank you Julie
Kathryn · 13 February 2024
Agent replied · 13 June 2024
Thank you for your review KathrynWe are pleased that Julie has made such a great first impression with you and we look forward to helping you in whatever way possible in the future.Kind RegardsGleeson Homes
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