2/5
TrustpilotShocking after care means nothing to…
Shocking after care means nothing to the sales office they real nice till u get the keys then don't wanna know anything about works need doin.
Trusted Agent profile · Stoke-on-Trent
Gleeson Homes Midlands Stoke-on-Trent reviews
★★★★★
1,129 reviews across 2 platforms
Anchor Road, Adderley Green, Stoke-on-Trent, ST3 5BL
Gleeson Homes Midlands's office in Stoke-on-Trent, at Anchor Road, is rated 3.7 out of 5 across 1,129 reviews on two platforms, including 7 Google reviews rated 4.3.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery happy with our new home
We’ve just moved into our first home at MacDonald Park. We’ve been really happy with the whole process. No major snags, problems fixed very quickly. Very responsive sales team and site manager. No issues with Customer Care.
1/5
TrustpilotVery poor customer service
Very poor customer service. They don't care once you've paid and moved in. Waiting forever on snags to be sorted. Avoid like the plague.
3/5
TrustpilotJust started looking into buying a…
Just started looking into buying a Gleeson place.I note on the advertising "Freehold, there is an annual management fee on this house".Is this the fee being looked into by the government as a rip off?
5/5
GoogleWork for GWG on the site nice tidy houses
5/5
TrustpilotGreat recruitment team especially jade…
Great recruitment team especially jade whitemore very professional and lovely team
1/5
TrustpilotI’m disgusted with the way my lawn was…
I’m disgusted with the way my lawn was left after the workers laid new curb stones. Customer services is a joke.
2/5
TrustpilotTerrible customer service
Just after one year of staying, lots of problems and defects start to happen and customer service stop replying the complaints.
1/5
TrustpilotCowboys
This place is vile Only care about selling these poorly built homes
1/5
TrustpilotConstant problems with the boiler
Constant problems with the boiler They amount of burst pipes I've had is unrealREPORT THEM TO NHBC THE MORE REPORTS AND PROBS RECORDED THE HIGHER GLEESONS PREMIUMS BECOME
1/5
TrustpilotAwful
Awful. Will rush you and the build to completion, receive their money and then forget you exist. To resolve any defect is near impossible. No care for customers
5/5
TrustpilotMixed Reviews - Concerning
Hi Gleeson Homes,
Agent replied · 2 June 2026
Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience. We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams. For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place. We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage. Kind regards, Gleeson Homes
1/5
TrustpilotWorst customer experience
Worst customer experience Lies for two yearsPoor quality houses
5/5
TrustpilotA well built house is very warm with no…
A well built house is very warm with no claims
1/5
TrustpilotThey don't deserve a star.Worst company…
They don't deserve a star.Worst company ever.
5/5
TrustpilotVery Helpful and Listened to my needs
Rating only, no written review.
Agent replied · 24 August 2024
Thank you for your review DanielWe really appreciate you taking the time to share your experience with us.Kind RegardsGleeson Homes
5/5
TrustpilotGreat service
Agent replied · 13 June 2024
Thank you for your feedback Ciaran - its much appreciated.
5/5
GoogleRating only, no written review.
5/5
TrustpilotVery professional and supportive staff.
Rating only, no written review.
Agent replied · 13 June 2024
Thank you for your review AdrianaYour comments are much appreciatedKind RegardsGleeson Homes
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
Trustpilotnot good at all
Rating only, no written review.
Agent replied · 13 June 2024
Hi, thank you for your review. In order for us to investigate your concerns further, would you be able to contact our Customer Care team on customercare@mjgleeson.com with your full name, plot number and development. Regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gleeson Homes Midlands Stoke-on-Trent
How many reviews does Gleeson Homes Midlands Stoke-on-Trent have?
Gleeson Homes Midlands's Stoke-on-Trent office has 1,129 reviews across two platforms: 7 on Google, 1,122 on Trustpilot (across the whole business).
What is Gleeson Homes Midlands Stoke-on-Trent's rating?
Gleeson Homes Midlands Stoke-on-Trent is rated 3.7 out of 5 across all 1,129 reviews, and 4.3 out of 5 on Google from 7 reviews.
Where is Gleeson Homes Midlands's Stoke-on-Trent office?
Gleeson Homes Midlands Stoke-on-Trent, Anchor Road, Adderley Green, Stoke-on-Trent, ST3 5BL.
