Dunn & Rate Estate Agents Stoke-on-Trent reviews

★★★★★ 1/5

Trustpilot

Rental property- flea infestation

I would be very wary of letting these guys manage the rental of anything! Purchased a property via gascoigne and Halman, that has previously been tenanted (managed by gascoigne and halman), and it’s been a horrible experience. When we viewed the property it was filthy, so offered full asking on the agreement it be professionally cleaned. When we moved in, not only was it still dirty but we quickly discovered it had a serious flea infestation! When I flagged the flea issue to the chapel offIce they were helpful and did try to arrange pest control, but it was ineffective and 8 weeks on we still Have issues- the pest control guy thought the issue must have been untreated for many many months as the infestation was so bad! I don’t know what kind of checks they do on tenants, or how regularly they inspect their properties, but allowing a lovely new house to become absolutely infested under their management absolutely amazes me. Be very wary if you are considering them as rental agents.

Rebecca · 24 October 2020

★★★★★ 5/5

Facebook

I can't say enough about the ladies at Dunn & Rate, so supportive in what was a challenging sale during the heart of the lock down. Always there to explain all to me and very responsive on getting queries answered. Thanks so much ladies ❤️❤️❤️

Nicola · 17 September 2020

★★★★★ 1/5

Trustpilot

Cash Buyer with no cash!

We put our house on the market in July 2018 with G&H, Wilmslow. We sold it within 3 weeks to the ideal buyer: a cash buyer living in rented accomodation in the same village. So the house was marked sold and we had no further viewers.Things then went very slowly; we thought the purchaser's solicitor was awful at his job. However by October we were still no closer to exchanging contracts and finally discovered that our ideal cash buyer in fact DID NOT HAVE THE FUNDS to purchase. So we wasted a perfect summer for selling a house and did not manage to find another buyer (through another Estate Agent) until Jan 2019.As far as I'm concerned this is entirely G&H's fault; they should have made sure that the cash buyer did indeed have the funds and got written proof. Otherwise what am I paying them for?My advice to anyone else selling a house is if you are told they are a cash buyer, make absolutely certain that they have the money and get written proof.

Chris · 19 May 2019

★★★★★ 1/5

Trustpilot

I would give less stars if possible

Eliot · 4 September 2025

★★★★★ 1/5

Trustpilot

If I could give them 0 stars I would.

Luke · 29 July 2025

★★★★★ 5/5

Trustpilot

Sale branch = excellent

Review re: Sale branch. We've just bought our first house, with GH as the agent. We had to deal with lots of companies and individuals throughout the process - very few were as helpful as the team in the Sale branch. They were really helpful from the first viewing to completion, especially during a period when we were finding it difficult to motivate both sets of solicitors.

CR · 8 October 2020

★★★★★ 5/5

Trustpilot

Great service lovely to deal with James…

Great service lovely to deal with James kept me updated throughout my purchase. I would highly recommend

Helen · 13 February 2021

★★★★★ 5/5

Facebook

Dunn and rate have provided a first class service and I’d highly recommend their company. The staff have been friendly, prompt and efficient, selling my house in a week! Thank you Dunn and Rate ⭐️⭐️⭐️⭐️⭐️

Rachel · 30 July 2020

★★★★★ 5/5

Facebook

Dunn and rate have provided a first class service and I’d highly recommend their company. The staff have been friendly, prompt and efficient, selling my house in a week! Thank you Dunn and Rate ⭐️⭐️⭐️⭐️⭐️

Rachy · 30 July 2020

★★★★★ 1/5

Trustpilot

'Its a landlord's / Agencies world.. we just live in it'

'Its a landlord's / Agencies world... and we all just live in it'..

Chris · 6 March 2025

★★★★★ 5/5

Trustpilot

Excellent service

The team at the Wilmslow office were all really helpful with the sale of our previous house and the purchase of our new house. Great communication and never ever pushy. Will use again.

Felicity · 13 December 2019

★★★★★ 1/5

Trustpilot

Avoid these clowns (Poynton branch).

Mr · 5 April 2025

★★★★★ 1/5

Trustpilot

gascoigne halman sale

Please do yourself a favor and avoid this agency.

Mohamed · 8 February 2025

★★★★★ 5/5

Facebook

Dunn & Rate have been amazing, the communication and attention to detail was above and beyond anyone I’ve used before. Highly recommended.

Nic · 7 November 2021

★★★★★ 5/5

Trustpilot

Best in the region.

I have used seven or eight estate agents in the area and I have to commend Peter Gregg and Amanda Titterton at the Chapel-en-le-Frith office as the best in the region. Pete and Amanda dealt with my sale with efficiency, politeness, discretion and friendliness in the face of some considerable difficulties. I cannot recommend them more highly.

Graham · 27 February 2021

★★★★★ 5/5

Trustpilot

Great Service, good value.

It was a pleasure to deal with James at Gascoignes in Wilmslow. very responsive, reliable and kept us in the loop. Definitely recommend them for your house sale.

Jo · 13 December 2019

★★★★★ 5/5

Facebook

Thank you ladies Fantastic service from start to finish Sold within the week If you thinking of selling please don’t hesitate and give them a call

Patricia · 22 June 2020

★★★★★ 1/5

Trustpilot

Very disorganised

Wished to make a cash offer on a property, was told viewings were fully booked and was not even offered to have a video viewing of it. If I were the seller I'd be appalled that potential buyers and potential achievement of a higher price were sent away.

Barbara · 14 April 2022

★★★★★ 5/5

Facebook

fantastic, friendly, helpful, ladies,,, a really smooth sale , would definitely recommend Dunn & Rate first class service thank you very much

Gary · 12 March 2021

★★★★★ 5/5

Facebook

The girls are great, really organised. Sold my home within a week, and for more than the asking price. Really happy with the service.

Toni · 2 August 2020

★★★★★ 5/5

Facebook

Highly recommended, really helpful and brilliant communication throughout the purchase of my new home. Always happy to go above and beyond 😁😁😁

Ben · 9 April 2020

★★★★★ 1/5

Trustpilot

Avoid!

Advertised a flat to rent with the wrong information on it and put it down to a 'clerical error', meaning we had to find alternative accommodation at very short notice. Avoid

Joe · 25 July 2023

★★★★★ 5/5

Trustpilot

Excellent company

Excellent company, dealing with Tom Slater in the purchase of a house. Great communication and thorough process with regular updates. Cant ask for much more.

Chocolateboy_100 · 22 November 2023

★★★★★ 5/5

Facebook

Found my first property with these amazing ladies very quick and brilliant at their job, customer service is 100%, they are brilliant highly recommended, to find your perfect forever home thankyou to all at dunn & rate, 5+++

Michaela · 28 September 2022