Trusted Agent profile
★★★★★
103 reviews across 2 platforms
112a Baddeley Green Lane, Stoke, ST2 7HA, Stoke-on-Trent, ST2 7HA
Dunn & Rate Estate Agents's Stoke-on-Trent office at 112a Baddeley Green Lane is rated 3.5 out of 5 across 103 reviews on two platforms.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
1/5
Trustpilot0 communication, AVOID
Informed us that the property we were moving out of had been re-let. We then rushed to clear and deep clean the property. Rang several times on the day with no answer to then be told any day before Thursday would be ok. We were then informed by another call 10 minutes later that the property had infact not been re-let. Severe lack of communication therefore making us pay another month rent & bills.
1/5
TrustpilotGazumping First-Time Buyers
My partner and I were first-time buyers and engaged with Gascoigne a few months ago.I don't know if it was because we were first timers, or if it was just the influence of a poor seller, but we were gazumped and the total lack of professionalism and a pure run around followed. Their team there have left a bitter taste in my mouth and given me a poor view of them.If you're first-time buyers I cannot recommend engaging with the Glossop branch at the very least least.Buying with a nearby competitor we found the experience was far better, with more updates, better information, and an increased amount of respect.
5/5
FacebookFantastic service! From the first meeting with Katie through to selling took under 4 weeks!! Absolutely wonderful. I was a bit unsure of selling having never done it before, but all at Dunn & Rate are so helpful, so knowledgable and so friendly it put any worries immediately to rest. These girls are miracle workers!! Thank you, ladies! One very, very happy customer. 100% recommend!
Thank you so much!
5/5
TrustpilotHouse sold very quickly and all handled…
House sold very quickly and all handled professionally by James andxhis team with minimal issues at all.
1/5
FacebookNever answer the phone when tried numerous times to book a viewing on a property. Called me back 3 days later to say the property had now been sold. If they would have answered the phone 3 days earlier I might have had a chance to buy - SHAMBLES. Won’t use these again.
Seems like a fake review, never had an issue with these estate agents, Always prompt and go the extra mile, never had any issues contacting them.
5/5
TrustpilotExcellent service
Been a landlord for a number of years.Lisa and her team provide an excellent management service.I would highly recommend them.Very professional.
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service.
1/5
TrustpilotVery Poor Customer Service!
the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls.
5/5
TrustpilotGreat service and easy to contact
We recently sold and bought a house using the Frodsham office. We met with 3 local estate agents before deciding who to use and we chose Gascgoine Halman Frodsham as they had the most local knowledge and were the easiest branch to get in touch with.As is often the case, the whole house move process was quite lengthy and frustrating. But Tracy in particular helped us out with advice, chasing up solicitors and helping to keep on top of the process. I don’t plan on moving again anytime soon, but if I did I wouldn’t hesitate to use their services again.
5/5
FacebookWe sold our house with Dunn and Rate and they were amazing from start to finish. They were so helpful and always available on the phone or in the office if we needed them. I would not hesitate to recommend them and I would definitely use Dunn and Rate again, thank you!
thank you so much, we hope you enjoy your new home! x
5/5
TrustpilotGreat service from prompt and effective…
Great service from prompt and effective marketing at a good price through to highly professional process management when the chain got somewhat frustrated towards the end. Have used them before and will use them again. Thanks to Markus and Lucy.
5/5
TrustpilotReally good service from Dan in sale…
Really good service from Dan in sale brunch. I was in sales all my life when you see a good honest person it’s very nice to deal with. Julie the manager was very helpful as well . Thanks Again.
5/5
FacebookDunn & rate are the absolute dream team they sold our house in 5 days!!! the service was professional from the minute we decided to appoint them to take photographs and they were always on hand to answer any questions and kept us informed throughout the process.we would highly recommend them😃 thanks ladies 🏡🎉
Thank you so much!🤗
5/5
FacebookDunn & rate are the absolute dream team they sold our house in 5 days!!! the service was professional from the minute we decided to appoint them to take photographs and they were always on hand to answer any questions and kept us informed throughout the process.we would highly recommend them😃 thanks ladies 🏡🎉
Thank you so much!🤗
5/5
TrustpilotTo be fair to the Wilmslow office …
To be fair to the Wilmslow office they did everything they said they would do. From an initial market appraisal through to completion the system worked excellently. Peter Higham took on our instruction and was spot on with his advice , James Poppock then ran our sale and was in touch throughout and was polite and efficient and upto speed throughout. The team were all aware with what was going on and and communication was excellent. All sounds a bit cheesy ,but its true. Thank you .
5/5
TrustpilotExcellent process with Gascoignes
Excellent process with Gascoignes, from initial meet with Markus, market appraisal right down to the wire.Market knowledge and valuation was spot on. Photography clear, perfect contrast and house write up excellent and accurate. Brilliantly managed by Lucy Kershaw throughout with very timely comms and updates. We felt she managed potential buyers very well and helped maintain the integrity of the chain as it developed. Viewings all managed professionally and consistently too. Viewing requests started coming in within an hour or so of being released online. Offers started a few days after viewings and final offer just over a week later. Just excellent team all round! Thank you all.
1/5
TrustpilotExtremely poor customer service
Extremely poor customer service. No communication and appear to also be quite judgmental towards single parents. I am still waiting for them to call me back but regardless of weather they do or not, i definitely won’t be letting a property through them.
1/5
TrustpilotVery unprofessional
We agreed to have a property viewing in Manchester today 10 Nov at 3PM. I live in Bradford and went to the property by public transport, however I got to the property earlier at 2pm then I decided to give them a call for possibility of early viewing because there is no place to wait in this cold weather and the call went to a voice mail. I left a voice message requesting what would be their answer and I requested a callback, but I never heard any response from them, not until now,not even a phone call. Nothing!I wasn't feeling well today but I still did go all the way from Bradford to the property. Now knowing that they don't even care to call me, I'm very disappointed with their service and how they treated today it's very unprofessional!!!
1/5
TrustpilotWilmslow branch : unprofessional tricksters
Wilmslow branch: very unprofessional, ignoring duty of care to renters. Ignored multiple requests to return the rental deposit after moving out, ignored multiple phone calls or came back with limp excuses for delays in responding.
5/5
FacebookWhat an amazing team all you girls are , informed on every step of my house move and sale can’t thank you all enough ❤️⭐️
Thank you so much Shannon!!! We wish you all the best in your new home 🏡🏡
1/5
TrustpilotCOMPANY LIE TO GET MONEY FROM YOU
Told the woman named Susan that I would be a student working in my holidays off uni whilst getting a mortgage. Been lead on to sign a lifetime fee of 600 pound to use there advice for the next 6 month for unlimited advice. Now being told she didn't know I was a student when I have clear evidence on my side I told her. Lawsuit imenent. This firm will lie to get money Out of you. DO NOT USE THIS COMPANY, GO EPSEWHERE.
5/5
FacebookLouris came to our house to take the photos on a Thursday, the brochure was finalised and the property listed on Rightmove on Friday, we had viewings over the weekend and accepted an offer on the Monday - I couldn’t have asked for any more - thank you!
🧡 thank you xx
5/5
TrustpilotBest estate agents in Poynton!
Everyone tells you how stressful house moving is but for me Gascoigns in Poynton completely took control of then situation for me and totally took the stress out for me! I can’t recommend them highly enough! I’ve bought and sold with lots of different agents over the years and Gascoigns in Poynton are the only agents I’d recommend on and use again. My house move journey has by no means been straight forward either but Jo Owen Nicole and Alison completely took control of the situation for me and even supported me with my onward purchase through a different agent. Jo even contacted me on her days off to support me through the process so it’s no surprise she’s created such a winning team!
1/5
TrustpilotOnly interested in protecting the…
Only interested in protecting the Landlord, zero care for tenants. Money grabbers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dunn & Rate Estate Agents's Stoke-on-Trent office has 103 reviews across two platforms: 29 on Facebook (across the whole business), 74 on Trustpilot (across the whole business).
Dunn & Rate Estate Agents Stoke-on-Trent is rated 3.5 out of 5 across all 103 reviews.
Dunn & Rate Estate Agents Stoke-on-Trent, 112a Baddeley Green Lane, Stoke, ST2 7HA, Stoke-on-Trent, ST2 7HA.
