Dunn & Rate Estate Agents Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

Great services from GH

We have recently finalised the sale of our house, and purchase of our next (of which the sale side was dealt with by Gascoingn Halman). We would like to particularly thank Dominic from the Sales office in Wilmslow for all his help during the process - he was absolutely the reason why everything ran smoothly and most importantly ran to time. Though we have bought a house previously, this was our first time buying and selling at the same time and Dominic was fantastic at guiding & advising us each step of the way and always on hand for our questions. Dominic was also particularly great with coordinating all the moving parts and knew who to call and when to get things moving, and seeming never hesitate to do so on our behalf, we are extremely grateful. We would thoroughly recommend and hope to use his services again! We would also thoroughly recommend Gascoign Halman Wilmslow too - though we primarily dealt with Dominic, all other colleagues at the Wilmslow office we spoke to during the process were extremely helpful.

Hannah · 20 June 2022

★★★★★ 5/5

Facebook

Not only did I sell my property with Dunn and Rate, I purchased with them too! Fantastic, efficient and polite service from the initial consultation all the way through to the final sale day. I'd like to thank all of the girls for helping me during one of the most stressful times that people go through but in particular, I take my hat off to Katie Sromek who went above and beyond from day dot. I wouldn't be in my new home without you! If you're looking to buy/ sell, you're in great hands with Dunn and Rate! Pick up the phone and give them a call ☺️🧡

Samantha · 21 August 2023

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 5/5

Trustpilot

Very happy and would recommend unreservedly

I have recently bought and sold a house with the Didsbury office and have been very pleased with their communication, efficiency and consideration in what proved to be quite a stressful experience due to other factors. At all stages I was kept informed of developments and given all the relevant information I needed about the process. James Thornley and James Mosedale were so helpful throughout. I would recommend for their personal and sensitive client service.

Pamela · 16 August 2022

★★★★★ 1/5

Trustpilot

'Its a landlord's / Agencies world.. we just live in it'

'Its a landlord's / Agencies world... and we all just live in it'.. I recently rented a house in Frodsham and on return of the property, despite a gold star check out report, the lack of communication regarding my deposit refund was horrific.. multiple calls, emails, 'I can't reach the Landlord', 'let me check and get back to you' it became farcical. I was then hit with an 80% claim by the landlord against my deposit for made up broken items and repairs. The check out team in Macclesfield did not care, emails not responded to, nonsense chatter blaming the Frodsham branch who apparently were in conversations with the landlord regarding re listing the property, however the check out team in Macclesfield could not reach him. The emphasis clearly was to talk to the landlord about more money for him, more money for GH and just leave me and hopefully I will go away. I asked to speak to the branch manager at Macclesfield who did call me, she also didn't know what was going on so said she would follow up and help. Needless to say this was the one and only time I heard from her, not even a courtesy call or anything... I obviously rejected the claim by the landlord and fast forward 4 months since we left the property, the DPS have awarded our deposit in almost its entirety, so the greed of the landlord did not win in this case, quite rightly... and if GH would have consulted with him and me better from the start we maybe could have avoided such a mentally straining 4 months for me. I understand they are acting on the landlords wishes, however, the sheer disregard for the tenant was freighting. I now own a property so renting is not something I plan on doing in the near future, however should the need arise, I will never use GH again for their services, nor will I engage with them in any future business. Note - this mainly refers to the Macclesfield Branch.

Chris · 6 March 2025

★★★★★ 5/5

Trustpilot

Gasgoigne Halman

Gasgoigne Halman, in my opinion, are the creme de la creme of Estate Agents - particularly the WILMSLOW office. Selling my house was being done to enable me to move overseas which made it particularly important and intense as there was a house purchase taking place at the same time. James and his team really pulled out all the stops - even after two buyers they found defaulted and left us in the lurch! At one point I considered using one of the “We buy any house.com” companies - purely out of desperation to prevent the loss of the overseas property. But James and his brilliant team were not for giving up!! Not only did they find another buyer - they found a cash buyer who was in a hurry to complete the sale as soon as possible!The care and service received from every member of this company was outstanding in every single aspect and I cannot recommend them highly enough to anyone looking for a company with absolute integrity, professionalism and personal attention. Over 10 years ago I had purchased my house through Gasgoignes and now - having experienced their sales expertise as well - for me - they are Simply the Best!!☺️

Maria · 21 October 2021

★★★★★ 1/5

Trustpilot

Avoid these clowns (Poynton branch).

Avoid these clowns (Poynton branch). They provide a shocking service. Terrible communication. The conveyancers they recommended were utterly atrocious and useless. After six months of wrangling with a supposed first time buyer (us selling with NO chain too), buyer pulled out a day before we wanted to move. Estate agent didn't even try to get a reason why. Just a one line email saying the buyer had pulled out of the transaction. No phone call. Shocking company.

Mr · 5 April 2025

★★★★★ 5/5

Trustpilot

Amazing team

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

Glenn · 26 March 2025

★★★★★ 1/5

Trustpilot

Totally manipulating the applicants

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Usman · 9 July 2026

★★★★★ 1/5

Trustpilot

Contact Gasgoyne Altrincham several…

Contacted Gasgoyne Altrincham several times, spoke with Sophie and sent an email, still no response from any of the staff. Professional, think not. Not acceptable, nor appropriate.

George · 24 June 2026

★★★★★ 5/5

Trustpilot

Buyer's review

I'm writing this having been the purchaser of a property, which may carry more weight than those reviews from sellers given the nature of the business. In short, Owen (from the Poynton branch) and his colleagues were astounding. Even with a vested interest in the sale going through (as we all had), Owen went above and beyond - giving the impression that we were his only purchase (which was obviously very far from the case). It may not be an exaggeration to say that Owen was the reason the purchase ultimately went through, even with some considerable bumps in the road. He was always approachable and helpful; an asset to the company!

Z · 15 May 2021

★★★★★ 5/5

Trustpilot

Jan was amazing

Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx

Megan · 17 February 2025

★★★★★ 5/5

Trustpilot

A Great Knowledgeable Local Company

I cannot fault the excellent customer service received from Adam and the team at Heaton Moor branch. The sale of my property was marketed to a high standard in a friendly, helpful and professional manner, and achieved a quick sale.Although my purchase of another property did not go ahead due to unforeseen circumstances I would have no hesitation in recommending Gascoine Halman in any future property transactions.

Valda · 21 December 2022

★★★★★ 5/5

Facebook

Great service from Louris, Samantha and the team. Always kept us up to date with progress, very proactive and always keen to help and offer advice. Would highly recommend such a professional service. Thank you for all your help

Gaz · 13 June 2022

★★★★★ 1/5

Trustpilot

Frances Mason used our family and encouraged gazumping offers IMO

Frances Mason used our family to pump up other offers for the seller. She confirmed after a long and arduous process we'd had our offer accepted. She then encouraged the vendor and buyers carry on viewings in our opinion to gazump us. She knowing didn't send out a memorandum of sale to us for 5 days whilst getting other parties to outbid us. After we paid for searches etc Frances informed us someone had come in with another bid.......from there played us off as an auction for bidding. Then told us we didn't get the house. The next day it was put as STC for the other buyer. Something she refused to do for us in 5 days. She openly admitted on the phone she knew of another bid hence when she didn't do the memorandum of sale.She let us pay for searches while using us a pawn. It was absolutely the worst experience I've ever had with any kind of company. There was no remorse and I don't know how she sleeps at night for a little but extra of commission.Openly trying to get improved offers and more viewing whilst sending us acceptance confirmation and letting us pay fees is a very very underhanded trick.

Darren · 7 November 2020

★★★★★ 5/5

Trustpilot

Gasgoine Halman, Wilmslow

We sold our house through Gasgoine Halman, Wilmslow. They were extremely professional and attentive to all requests. From the individuals who showed our house to prospective purchasers, through to the office staff, particularly thanks to James Coppock and Markus Jolleys, we felt like they really looked after us and everyone at the branch was up to speed on how the sale was progressing. Really impressed and would recommend to anyone thinking of selling their house.

David · 15 February 2021

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude

Andrea · 18 May 2026

★★★★★ 5/5

Facebook

So after 3 different valuations louris from dunn & rate assured me i would get a certain amount which i was optimistic not only did louris and her team achieve this they got me 5 grand more 😁 from start to finish all the girls communication was amazing. We can't thank you enough. We would highly recommend again and again you've dunn a rate good job 👏 Ps hope you enjoyed your treats 😀 Lee and Sam 🧡

Billy · 25 May 2022

★★★★★ 3/5

Trustpilot

Depends on what you want

Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.

Zsuzsa · 26 November 2025

★★★★★ 1/5

Trustpilot

very poor customer service

Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers

David · 2 August 2021

★★★★★ 5/5

Trustpilot

Purchase

I have recently bought a property with Gasgoin Halman in Bramhall-amazing customer care from Liz and Dan all went very smoothly and the conveyancing completed for a freehold / vacant house in just 4 weeks....! I'm a very happy customer !

PAULA · 18 October 2025

★★★★★ 5/5

Trustpilot

Thank you to Angela and the team at the…

Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.

Julian · 11 August 2024

★★★★★ 1/5

Trustpilot

Very Poor Customer Service!

the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls. Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.

Maxine · 12 May 2025

★★★★★ 5/5

Trustpilot

Gasgoign Halman Wilmslow & James Coppock

Both myself and my parents sold our properties through Gascoigne, looked after by James Coppock and the team. As always fantastic support and delivery along with a very honest approch to ensure we as sellers and for myself also a purchaser of another property through James a simple and effective service. Highly reccomend James and the team. Thanks Tom

Mr · 10 February 2021