Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
GoogleA nice and warm reception I got from Steve Parker on my enquiry for a nice 2-bedroom Flat. He displayed such an excellent customer service which shows that Butters John Bee is a reliable organization with proficient staff.
From the managers down including Steve (the manager) we strive to give positive and excellent service.
5/5
GoogleI am so thankful to have had a call from a very professional and supportive agent called Lauren. She is so warm and friendly and I'm looking forward to work with her. I recommend John Butters Bee Estate.
Hello Lisa. Thank you so much for your 5 Star review for Lauren Battersby, Lauren is a true professional and will really appreciate it and will be so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley.
5/5
GoogleI chose BJB to sell my property because they have been extremely professional to date. Emma Brooks has marketed our property well, with several buyers bidding for my property within days of advertising. Emma will continue to keep in touch with me as our sale continues. Thank you.
Hello June. Thank you so much for your 5 star review of Emma Brookes. Emma is absolutely delighted that she was able to offer you a great service. If you need any other assistance, please do not hesitate to call us. Kind Regards. Phil Jones. Branch Manager. Hanley.
5/5
TrustpilotGreat customer service
Liz Thompson has been an enormous help and great source of reassurance whenever assistance is required. Liz coordinates any works and communicates with the all parties effectively; an absolute joy to deal with even when you have water raining through the ceiling!
5/5
TrustpilotVery good service
Lucy has been amazing and has gone above and beyond to help.
Dear Adele, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are happy to pass along your kind comments to Lucy.Kind Regards,Hanley Lettings Team
5/5
TrustpilotGreat experience working with from bjb…
Great experience working with from bjb (Crewe) lettings department. Michael Ferris has been very proactive in delivering a exemplary standard of customer service and his “can do” attitude to problem resolution is extremely refreshing in today’s challenging business environment - with thanks
1/5
TrustpilotAVOID MADDISON
Been trying to view our dream home , too be told lie after lie . My partner got told an hour before the viewing to be told the property had been sold! Underhanded tactics from the maddison ! Avoid this estate agents at all cost
Hi, we are sorry to see your review. The property in question proved to be popular and our vendor received an offer they were happy with and asked for other viewings to be cancelled, which can lead to disappointment for potential buyers such as yourself. We would be more than happy to help you find another suitable property, you can reach us on 01270814950 to discuss your requirements.
5/5
GoogleDid a viewing with Ben today. He explained the process very well and made sure I understood everything. Thanks again Ben!
Thanks for the review of Ben. Kind regards Butters John Bee Residential Lettings
5/5
TrustpilotI had the opportunity to deal with…
I had the opportunity to deal with Chanelle and it’s been an amazing journey. She knows how to do her job and is a very great asset to the company. She has been very professional and prompt. Thank you Chanelle
5/5
TrustpilotBJB Letting Service
The people from BJB have been excellent at each stage of the Letting process. Firstly, from the initial onsite meeting, where the services that could be provided by BJB were clearly explained. The property was on the market the same day. Then, through the viewing / vetting stages frequent updates were given to keep me fully informed about progress.
Dear Michael Cunningham, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
GoogleDone a viewing with Ben and happy for everything so far
Hello, Thank you for sharing your experience with us. We are glad to hear that Ben from our residential Lettings team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
5/5
GoogleGreat experience and specially the guy kyle to find me house
Hello, Thank you for sharing your experience with us. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
5/5
TrustpilotSpecial thanks to Patrica
From the first phone call to the Hanley branch, Patricia has been amazing, very understanding and helpful - went above and beyond. Also, thanks go to Amy and Lynn who showed us around. Can’t fault them - well done.
1/5
TrustpilotNot contactable
Please as a landlord stay well clear of this agent they never answer the phones or emails there is no way to contact themA concierge will answer but just say sorry there busy
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email rerviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleBenjamin Rizk has booked me for viewing tomorrow. It was very easy to do it.
Thank you for taking the time to leave this review for Ben in the lettings department . If you need the lettings team again please call 01782 211120. Kind regards, Butters John Bee
5/5
GoogleI’ve done a viewing with Ben. And he was so helpful. I appreciate your support
Hi, Thank you for leaving this review for Ben in Lettings. If you need the lettings department again please call 01782 211120. Kind regards, Butters John Bee.
5/5
GoogleOwen showed me and my partner around the flat today, he was incredibly friendly and I was thrilled with the service I got, making sure all information was understood and delivered. Definitely recommend him when viewing properties!
Thank you from Owen and the team
5/5
GoogleDelighted with Owen today showed me a flat in stoke -on-trent from viewing to apply all is done less than 1 hour. Even helped me with my referencing requirement.very happy with the service he and bjb provided
Thank you for your review of Owen in Lettings.
5/5
GoogleI have dealt with this office several times. On this occasion I was selling a property via auction and found the whole team to be pleasant, efficient and effective. Lucy has exceeded my expectations, gigving excellent customer service throughout the process for which I am very grateful.
Hi Lucy. Thank you ever so much for your kind review of Lucy Simpkin and the team in the branch. Lucy is somebody that we can all rely on to get things done. I am sure that if you need us again soon Lucy (and all the team) will certainly look after you. Thank you so much using us again. Kind regards. Phil Jones. Branch Manager. Butters John Bee Hanley.
5/5
GoogleNice team of Professionals... ....Elle did her best to get me a property I liked! ....Nick, he is your go to guy, got me what I call a tailored mortgage' that fit right to my personal situation... Big ups To Phil also! a very customer friendly Boss!
Hello Kennedy. Thank you so much for the 5 Star review. We are all really grateful to you and for purchasing your home through us. I am really glad that Nick was able to tailor your mortgage and fought to make sure that it all went well. Elle is great at matching homes to new home owners such as you. I hope everything goes well for the future. If you need any other help or advice, please feel free to give us a call. Kind regards Phil Jones Branch Manager Hanley.
5/5
TrustpilotTarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.I hope she gets the recognition she deserves for providing me the help I needed.Thanks,Luke
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
5/5
Googlealways responds quickly to emails, I was attended by Olivia and I am very satisfied with the whole process of finding a new house.
Thank you for the review for Olivia in lettings. After also reviewing the second part of your review I am sorry to hear the possible experiences you refer to and this is not what we aim for as a business. I'm more than happy to look into this for you and invite you to contact me of you would like to contact me. Kind regards Hanley Residential lettings Branch Manager.
1/5
TrustpilotAs bad as all the others
My initial experience as a landlord with Butters wasn't great and I genuinely preferred the company pre-spicer haart take over - I am now more than ever convinced that the central support systems do not help the front line staff no matter how nice or helpful said staff try to be.I have had incorrect 'fees' taken from my rent - after significant to-ing and fro-ing the branch manager accepted I was right, never explained how the issue had come about and promised a refund [clearly and in writing]...Which despite significant prompting and a formal complaint still is yet to materialise.Oh - and be aware, it doesn't matter what damage your tenant does to your property [pull off a perfectly secure handrail for example] - as the landlord you will have to pay, tenants are literally never held accountable for how they treat the property; I know this is because the DPS swung the pendulum from landlords who used to rince deposits but it has swung too far to the tenants now who just treat a property and their landlord with total contempt and the Agents do not care either way.Charles
1/5
TrustpilotDisgusting company
Disgusting company! Nothing but a bunch of lazy unscrupulous animals who just con people rip people off and threaten with pathetic warnings! They fail miserably to carry out repairs to properties they rent out for home owners!stay away from these idiotic bunch of cowboys! They are liars thieves and scumbags
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
