Trusted Agent profile · Stoke-On-Trent
★★★★★
1,330 reviews across 2 platforms
75 The Strand, Longton, Stoke-On-Trent, ST3 2NS
Butters John Bee Lettings's office in Stoke-On-Trent, at 75 The Strand, is rated 4.3 out of 5 across 1,330 reviews on two platforms, including 269 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Butters John Bee Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-On-Trent.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleFirst class service throughout from Margaret and the team at BJB Longton. Margaret valued the house and it was under offer within two weeks at the value she quoted. There are cheaper alternatives available but as with everything in life, you get what you pay for!
Thank you for taking the time to leave your kind review.
5/5
TrustpilotCustomer Service Second to None
Having recently enquired and then viewed a property with BJB I have to say from the initial telephone enquiry, Patricia Rigby Sales Negotiator was friendly, professional and very thorough. I was kept in touch of the viewing appt by telephone and both Patricia and Sophie were just as friendly and professional on the viewing day, answering any questions I had. Thoroughly Recommend BJB
Thank you for your kind review. Please do not hesitate if we can be of any further assistance. Butters John Bee Winsford Sales Team
5/5
TrustpilotAppreciate the valuable assistance…
Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.
5/5
TrustpilotTop notch service!
I was very happy with the level of service and professionalism I recieved from Michael Ferris and the rental team at Butters John Bee concerning my recent experience in becoming tenant of a house managed by them.Everything went smoothly, and Michael was always ready with explanations and assistance whenever required - which made the whole situation very satisfactory - especially as it was during the current Covid-19 situation.I would very happily use them in the future should I wish to move again.
Dear MarkThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleCan't thank the team enough for their help. Very stressful and sad time after losing my mum and having to sell her home. Having used them when we purchased our own property and were very satisfied with their service then we decided to use them to market mum's. Breeze was a star never hesitated when I said no to silly offers and quick to give advice. When a neighbour contacted them to say a tile had come off the roof in the gales she quickly contacted me to let me know. I never had to get involved in showing people around I just a had a courtesy text to say that that was what they were doing with a date and time included in the message. Thank you. I would definitely recommend people use BJB.
Dear Sharon, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your mothers property. Please let us know if there is anything else we can do for you, you were a pleasure and we would love to work with you again! Best wishes, All the staff at Butters John Bee Longton
5/5
GoogleI have just sold my house and have used the Longton branch.The service was exceptional and Breeze who I had been dealing with was amazing.Any queries or concerns were swiftly managed.Due to myself and partner it was great to leave it in their hands and someone would show the potential buyers around etc.Communication was of the highest standard both through phone or email which suited my lifestyle. The time frame of the sale was excellent and Breeze would always communicate to me where we were so I was kept in the loop. Thank you for your excellent service and all the staff there were amazing and approachable.They really are a credit to the business and are very driven.I don't think Butters John Bee could ask for better quality service. Many thanks Vienna
Dear Vienna Savory, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property with us. We wish you all the best in your new home. Hopefully it wont be too long until your in and settled. Thank you again for your star rating! Regards butters john bee Longton
1/5
TrustpilotTaking advantage of lockdown to mislead charities
TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.
Dear Harriet, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
1/5
TrustpilotShameful
Shameful, money grabbing - awful letting agentsDeborah joined the union and told us how the charity she works with, TWOCO, has been ripped off by a landlord and by lettings agent butters john bee. TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.
Dear Pete, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotI am giving 5 stars to Andy Pass
I am giving 5 stars to Andy Pass. There's been a few bumps along the way whilst renting our property out with yourselves. Anytime I've been passed over to Andy it's been dealt with very quickly. I email Andy direct now, and he's always happy to help, and gets the situation sorted. I feel confident staying with this company knowing Andy is just on the other end of the phone/email to help with any concerns/paperwork etc I may need. Thanks for all your help Andy, you're a credit to the company 🤩🤩
Hello Andy,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotRebekka - Hanley Lettings
So far so good !! Rebekka is simply amazing , she has helped myself and my partner getting our first rented property which is a big step for someone who is only 18 years old. No matter what the query is or question she is always willing to help solve my worries. Customer service is outstanding , made me feel so reassured and always reply back as soon as she can. Even given everything going on in the world right now. Hoping to all be moved in and settled soon - Thankyou Rebekka !!
Hello Alex,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotBeen trying to get a house in telford…
Been trying to get a house in telford to rent, and was honest to the best of our ability and knowledge. We was rejected for the house and was told there keeping the holding deposit for misleading information, we have evidence to to prove we had no knowledge of the issue via emails and family members as verbal witnesses. I'd like to point out that this should be made illegal and they shouldn't be able to do this. Not now we have a pandemic and money is tight for everyone. We are now out of pocket for for £138. That they will keep for themselves. We was told we had to pay unordered to continue with with application. Why would we pay that then lie? Who is that silly? We want our money back!
Hi We are sorry to hear this is how you feel and not the service we strive to achieve. We would like to look into this if that is ok? Please email details of the branch and your complaint to help@bjbmail.com and we can investigate.Regards,butters john bee
5/5
TrustpilotWe have had an excellent experience…
We have had an excellent experience with Buttersjohnbee estate agents in Congleton. Denise Mellor has been fantastic in keeping us informed and up to date with the progress of our property sale. She pushed our property and achieved the full asking price. Denise has great people skills and even better sense of humour that made the whole process more enjoyable.
Hi,Thank you for taking the time to leave us a great review about your experience with us and Denise from the Congleton branch!
5/5
TrustpilotDuring the pandemic of covid 19
During a pandemic of the covid 19 virus and myself being a key worker I am so greatful to the staff at Butters John Bee in the Crewe branch specifically Corrie for making the application and move in to my and my sons future home a success. There was never any question to small an issue to big. Your constant reassurance and positive attitude made all of this possible. Even though we could not meet face to face the time and effort you put in speaking and explaining things to me via phone and email was amazing. I just can not thank you enough! You gave me and my son a home in which I can watch him grow....I am forever grateful to you Corrie and the team. I look forward to any contact we may have.
Dear AprilThank you so much for your fantastic review, we will ensure your comments are passed on to Corrie and the team, please do not hesitate to contact us if you need further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotGreat letting agents. Their communication is A+
I've recently purchased a BTL property in Wolverhampton and contacted various letting agents to see who I'd like to manage the property. After speaking to Elisha at BJB, I was very impressed with her professional and friendly advice. Her communication is great and always returns my calls, unlike other letting agents I've worked with. When Elisha wasn't available, Luke was always happy to help. BJB was quick at marketing my property and are doing all they can to let it in these uncertain times during the U.K lockdown. Keep up the great work.
Rob Hills, we strive for 100% satisfaction, and it is great to see you had such a positive experience at butters john bee Wolverhampton Lettings. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
TrustpilotI have recently used Butters John Bee’s letting agency
I have recently used Butters John Bee’s letting agency after being with another agency for nearly 4 months without them getting me a tenant. After 3 days with Butters John Bee they have found me a tenant! Charlotte Foden has been dealing with my property and I can’t praise her enough. She has kept me informed of all viewings and provided feedback after each viewing. She has also answered any questions I have and even though the office is shut due to the COvID-19 lockdown, Charlotte is still working hard on getting the let completed whilst working from home. I am very impressed and can’t recommend BJB and Charlotte enough!
Hello Lisa,Thank you for your review and kind words about Charlotte, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotWe recently marketed a property with Butters John Bee, Winsford.
We recently marketed a property with Butters John Bee in Winsford and found the team, particularly Lauren and Kathy who we dealt with in the main, to be extremely helpful. As we didn't live at the property, and worked full time, not only did they fit all necessary appointments around us but also took care of all the viewings, ensured all necessary information was to hand for the interested parties, and gave great feedback on all viewings. Extremely pleased with the service we received and very happy to recommend to anybody looking to put their property on the market.
thank you for your kind words and this wonderful review!
5/5
TrustpilotGreat advice From Michael at Butters
Been speaking to Michael at Butters in Crewe as interested in buying an investment property in the area, as a novice to this I have needed some good advice on types of property to buy and the best areas to get the best rental amounts, he has always given me plenty of his time to discuss the best options and I have never been made to feel like I was pestering him with all the questions and queries I have had, I have really appreciated his help and would recommend all novices to speak to him if needing any advice on buying rental properties in the Crewe area.. Thanks Michael
Dear Mrs ThompsonThank you so much for your fantastic 5 star review and your lovely comments, if you need any further help or advice please do not hesitate to contact us.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleThank you to Margaret and all the staff at Butters John Bee Longton, a really great team, they have been so helpful l, professional and supportive throughout the process, I wouldn't hesitate to use them again, and wish them all the very best !
Thank you for your 5* review, wishing you all the best for the future.
5/5
TrustpilotSix weeks ago a 'boy racer' drove a car…
Six weeks ago a 'boy racer' drove a car into our property causing considerable damage. From day one Liz Thompson (Stoke on Trent office) has been a great help dealing with the insurance company, claims company, builders and tenants. Even though Liz is taking leave this week she has told us to contact her if necessary. Thanks to the effort of Liz hopefully our tenant will be able to return to his home in a few weeks. Liz has made the last few weeks much easier for us and we are extremely grateful. Terry and Jenny Williams.
Hello Terry & Jenny,Thank you for your kind review about Liz, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotButters John Bee Crewe Main Office &…
Butters John Bee Crewe Main Office & Winsford lettings office have a wonderful management team. Staff at all levels are consistently friendly & helpful when help or advise sought via telephone, email or face to face contact . They provide an efficient professional service & communication is excellent . A special thank you to Danielle Thompson at the Crewe office for all her help & guidance at the end of our recent tenancy . The experience has highlighted the value of good communication throughout when working with tenants & landlords . Thank you Danielle & to all the team for your good work. Thank you to Jenna Stelfox & the teamat Winsford for continuity with securing a new tenancy & their support to date. Highly recommended.
Hello,Thank you for your kind review about Jenna & Danielle, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotGreat Property Manager!
Many thanks to Danielle Thompson BJB property Manager! As I am a Landlord not living in the UK I rely on a joined up service which is what I got last week when we had a leak that ruined the dining room laminate floor. Danielle helped me to coordinate the investigation into the leak and then sent a great contractor round to replace the floor - all in the space of a week. Danielle also made sure that we had feedback from the tenants who were thrilled with the service too! Peace of mind is what I need, and I got it!
Hello Julie,Thank you for such a positive review! If we can help with anything at else at all please don't hesitate to contact us! Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotAbsolute waste of time
Absolute waste of time. Extremely rude staff that try to talk over you and belittle you. Have no control over their own tenants and don't want to know unless your a paying customer. Which were the actual words used by one jumped up member of staff that I had the misfortune of talking to. Do not go near them or you will seriously regret it. I am now off to report them to watchdog. Well done Butters John Bee. Another unsatisfied customer!
Dear Claire, We are sorry to hear of your experience, this isn't good enough and I apologise, we would like to investigate if that is ok with you? Please send details of the branch you were in contact with to help@bjbmail.com and we can look into it. Regards Hannah
1/5
TrustpilotWhen buying our property the staff were…
When buying our property the staff were could only do their their best .Recommended solicitors Talbots of Wolverhampton were in my opinion were poor .Did nt seem to know what was going on from one day to another .Seemed a lot of its all in hand .Things were kept from us people dropping out of sale in the chain therefore extending time of moving .Butters jon bee lettings had rented property for two years .Property was a disgrace nothing seemed to have been maintained .Told us everything was ok when they saw it last and would nt move on that .All work had to be done by ourselves they just did nt want to know .So thanks for nothing.
Dear Mr Parsons, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. As the review relates to the service received from our lettings department in 2018, I have forwarded your review to them to respond accordingly. We are disappointed to hear that you did not have a more positive experience with us at butters john bee, but assure you of our best attentions at all times.
5/5
TrustpilotButters J Bee are the best!
Butters J Bee have been a really efficient and pleasant company to sell our property with and we recommend them wholeheartedly. Melissa, Natasha and the team have been great to deal with and we thank them very much for all their hard work.
What a lovely review Nicole, we pride ourselves on being pleasantly efficient! Thank you for recommending us wholeheartedly, it means the world. We have passed your kind words to Melissa and Natasha who will go on to share them with the team. Thank you for trusting us with your sale. All the best, BJB Sandbach.
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Tell us what you need and we'll put you in touch. Butters John Bee Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-On-Trent.
