Butters John Bee Lettings Stoke-On-Trent reviews

★★★★★ 1/5

Trustpilot

Damaged my property and aren't interested.

Caused damage to my property because, when putting up their sign, were too lazy to put it in the ground. It was easier just to attach it to, and destroy, an exterior light. Asked a simple question of "I can have the original installer fix it, or would you like to" and no response. I guess they wanted option C-do nothing. Sort yourselves out. It doesn't take a week to say "yes please arrange for the repair for the damage we caused" or "we will contact the installer directly to arrange for a repair for the damage we caused". I called and emailed and received no response to this question ^^ EDIT: To the dismissive attitude from the Branch Partner, it isn't acceptable to say "we are waiting on the party who put the board up". Of course they will keep you waiting a long time because you are asking them for money and they are also not capable of putting a simple wooden post in the ground, so why you want them messing with electricity is beyond me. Why don't you fix the damage (as an estate agent who offers a managed service for landlords, you will have a list of tradesmen already) instead of passing it off to people who clearly couldn't care less before, and will care even less now you are asking them for money. You only pick up the phone when you can make money, which is fine, but, when its your mistake, you aren't at all interested. I would ask how damage looks on a property you are supposed to be trying to sell, but somebody else will be trying to sell it, not yourselves, after this experience. EDIT 2: quote from Branch manager's email: "He will be getting the repair done either Thursday/Friday this week". As of Friday 18:58 no contact. At this point I decided to prematurely end my agreement with Butters John Bee. Other estate agents charge lower commission and don't mess people around like this. EDIT 3: Within one day I arranged for a repair myself and I am awaiting reimbursement: no interest in doing it. Please take note anyone who wishes to consider using them-we are coming up to three full weeks of this issue and they are not interested. They are petty enough to take three weeks to deal with something that could be dealt with within one day. This is how they treat customers when have power-petty.

Lyrren · 19 May 2026

★★★★★ 5/5

Google

My wife and I would like thank Margaret for the very professional way she conducted herself when she came to value our bungalow.Since her visit I have been informed of pending surgery. When this procedure is complete we will place our property on the market via butters John bee.Thanks again Jean and Ralph Smith.

Ralph · 28 October 2024

★★★★★ 5/5

Google

Chery came to see me with reference to taking over the selling of my property. What Initiative and professionalism she showed me. Very complimentary and empathetic to my needs. I feel that my property would be in very good hands if I decided to make that move. Thank You BJB, she's a real diamond xx

Di · 16 March 2026

★★★★★ 5/5

Google

We met with Tyler to view the property , he wa lovely very professional but also very friendly , we places and offer and it was accepted , we view twice modes , had a few questions for the owner and Tyler was hot on to find out all the information we needed , definitely recommend as either buying or selling 😊 …

Angelene · 13 May 2024

★★★★★ 5/5

Google

Spoke to Taylor who was very professional, understanding and informative. An excellent experience

David · 20 January 2026

★★★★★ 1/5

Trustpilot

Absolutely unacceptable experience.

Absolutely unacceptable experience. We were pressured into paying a holding deposit on the day of the viewing after being strongly led to believe the property would be secured if we paid immediately. No proper checks were carried out beforehand, and no questions were asked about credit history prior to taking our money. During the application, we were fully transparent about adverse credit. Despite this, we were later told the application had been declined due to referencing however, this decision was communicated before the referencing process had even been completed, which raises serious concerns about how decisions are actually being made. When challenged, no clear or specific reason has been provided. GDPR has been used as a blanket excuse to avoid giving even a basic explanation, which is not acceptable. To make matters worse, they are now attempting to retain the holding deposit despite no false or misleading information being provided. This feels completely unjustified. Overall, the process was rushed, misleading, and lacked transparency from start to finish. Based on our experience, we would strongly caution others before paying any holding deposit without getting everything clearly confirmed in writing first.

Katie · 27 April 2026

★★★★★ 5/5

Trustpilot

Quick Response to an emergency by Claire Jinx

On the 22 December 2022 I was telehoned to be informed that the property that I Let in Shavington Cheshire had suffered from flooding due to a burst water pipe.Claire Jinx has been most helpful in arranging help at the property, liasing with contractors,liasing with the insurance company and Cheshire East Council. Considering this was taking place over the Christmas / New Year period. I have been most grateful for this assistance especially as I live 200 miles away in Devon and cannot just "hop in the car and pop round the corner "Many thanks Claire,David Killer

David · 10 February 2023

★★★★★ 5/5

Trustpilot

Valuation

I contacted butters John bee for a valuation for probate purposes and I spoke to a very nice man called Ryan Cheetham this morning 30/09/2024 and true to his word Ryan said he would email me a letter with the valuation which he did in the same afternoon thank you Ryan very impressed

Susan · 30 September 2024

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line. Two other local agents gave me a % price immediately over the phone, so I went with them. First question when buying a service. Roughly how much is it going to cost please?

Darren · 15 April 2026

★★★★★ 5/5

Trustpilot

Recognition of professionalism

To whom it may concern, I wish to recognise the professionalism of Megan Pugh in managing the letting requirements a new tenancy for an apartment owned by me in Leek, Staffordshire. Megan's commitment and methodical approach was evident from the outset and her efforts provided me a level of confidence that matters were being handled in a meaningful and effective manner. I would have no hesitation in recommending Megan and her colleagues to other property owners.

Peter · 15 May 2026

★★★★★ 5/5

Trustpilot

When I had to market my mums house I…

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Leanne · 6 December 2022

★★★★★ 5/5

Google

Thank You to Margaret at the Longton branch for your patience and professionalism dealing with a very difficult transaction

Rosalind · 28 October 2025

★★★★★ 5/5

Trustpilot

Suzanne at Sandbach is super!

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

Catherine · 18 November 2022

★★★★★ 5/5

Trustpilot

Professional helpful service

The team at BJB have been so helpful and professional since we made contact with them back in June 2022. Suzanne Clark in the Sandbach office was in regular contact with us sending possible properties to review and regular phone calls to see how our sale was processing. She helpfully introduced us to the Nantwich team which led to us viewing our perfect retirement home, we have since had an offer accepted and we hope to move to Cheshire in January 2023. Suzanne was so helpful kind and very knowledgable we highly recommend BJB as a company as everyone we have dealt with have been exceptional.

Lynne · 26 October 2022

★★★★★ 5/5

Google

I have recently sold a property through Butters John Bee Auction. From start to finish every member of the team was professional and helpful. I would like to particularly mention Tyler-Jay Lawton as he went out of his way to be obliging and was always cheerful and friendly. Thank you Tyler and to all at BJB. I highly recommend this company.

B · 14 March 2024

★★★★★ 1/5

Trustpilot

Horrendous!!!!

A dreadful experience. I am a landlord, and was gobsmacked at the fees these clowns charged for their services. I have been charged £60 and £90 by two other agents to serve a section 13 advising of a rent increase.( a one page downloadable form which requires the insertion of a couple of names and addresses on along with the proposed rent increase. BKB's fee for this service?? £250!!!!!!! based on this and their overall very poor communication skills and speed with which they act on instructions, (snails pace) I have decided to remove my property from their management, once I have paid their extortionate six weeks rent plus VAT severance fee. They really should be out out of business.

Nickie · 26 March 2026

★★★★★ 5/5

Google

Called in yesterday just to gather some information. We were greeted by Claire and were immediately at ease.. Not only was she patient and pleasant she was knowledgeable and extremely understanding. We have arranged a follow up appointment and know we are in safe hands. Thank you so much.

Martin · 16 March 2026

★★★★★ 1/5

Trustpilot

As a landlord who has used BJB Lettings…

As a landlord who has used BJB Lettings for property management services, I wanted to share my experience to help other property owners make informed decisions.## Pros:- BJB offers a range of services including letting, rent collection, and full management.- They have an established presence in the market.## Cons:1. Communication: I had 4 contacts who were all good when available. When they weren't I often struggled to get timely responses to issues. Despite having multiple contacts, it was challenging to reach key staff members. Nobody tells the landlord or tenants when people go on holiday. They do have a call concierge but there is no service level in place to return calls. This leaves landlords and tenants hanging at critical times. 2. Accuracy of Reports: There were persistent inaccuracies in the Spicer Hart system reports, with missing payments not being addressed promptly. Even after 12 months, at the end of each month nobody could tell me if all the tenants had paid. 3. Proactive Management: I found a lack of proactivity in several areas: - Rent increases for existing tenants were not managed efficiently and had to be taken back. - Room turnovers were not handled smoothly when tenants left unexpectedly. - There were delays in addressing maintenance issues, such as a blocked drain that took 2 weeks to resolve.4. Cost Management: Some maintenance charges seemed excessive compared to market rates.5. Responsiveness: There were instances where tenants were left without essential facilities (e.g., cooking facilities) for extended periods. The cooker electrical engineer failed to turn the power leaving the tenants with no electricity for hot water. 6. Financial Reporting: There were delays in reporting received payments and discrepancies in payment records.7. Contract Terms: Some clauses in their agreement may be considered restrictive, particularly regarding termination and ongoing fees following termination. These terms carry a significant imbalance and mat not stand up in court. Be very careful. I would advise carefully reviewing the contract terms before signing. ## Advice to Fellow Landlords:- Thoroughly review the contract terms before engaging with any letting agent.- Ensure clear communication channels and response times are established from the outset.- Regularly review financial reports and question any discrepancies promptly.- Consider the balance between the convenience of using a management service and the potential for higher costs or reduced control.While my experience with BJB had significant challenges, experiences may vary. I encourage other landlords to do thorough research, ask for references, and carefully consider their specific needs before choosing a letting agent.

Mike · 17 October 2024

★★★★★ 5/5

Google

I wanted to ensure that when selling my house I chose an estate agent that was reputable within the local and area and would keep me updated of the progress during the sale. I was familiar with Butters John bee and knew that I had made the right choice. I have been liaising with Amy Simpkin the branch manager at Longton. Amy has been absolutely amazing, she always responds to my queries and has been extremely professional at all times which is re assuring especially when you are a landlord living some distance away. I'm glad that I have gone ahead with a estate agent that looks out for their clients needs and are also proactive. Amy got all my paper work completed in no time at all and had my property available straight away for viewings, Thank you so much Amy you are a gem!PositiveResponsiveness, Professionalism

M · 24 August 2022

★★★★★ 1/5

Trustpilot

Never Rent from this company

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. 3 years of begging for repairs and I gave notice and moved out. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 20 March 2026

★★★★★ 1/5

Trustpilot

Keeps pestering me with phonecalls I

They have somehow got my number- After the 1st phone call i explained they have the wrong number, and they told me they would remove me from the system. I have now received over 10 phone calls from this company over the last 3 days. And my number has still not been removed. It is very fustrating.

L · 1 September 2026

★★★★★ 5/5

Trustpilot

Excellent house selling service

BJB sold our house in February of 2022.From the start, the level of service from the entire team was impeccable.George visited our house, for the initial valuation, and Reuben conducted the open house viewings, and oversaw the rest of the sale process.Natasha even contacted us out-of-hours with an emergency, when we were away.Reuben kept on top of proceedings, contacting the buyer’s solicitor, and keeping us informed with weekly updates.We have no hesitation in completely, and absolutely recommending the services of the Sandbach branch of Butters, John Bee.Many thanks

Rennie · 1 August 2022

★★★★★ 5/5

Google

I would definitely ask for Margaret, if I needed help selling a property in the future. I arranged for several estate agents to view the property for sale, but then instantly decided to use Butters John Bee (Longton) and within a very short space of time, a professional brochure was produced and the property was on the market. Everyone I spoke to was helpful, but my main point of contact was Margaret Tinsley. Margaret was very enthusiastic in relation to organising viewings (several on the first day and thereafter) and she was also extremely good at keeping me up to date with the situation. Her response to emails and phone calls were also first class. Due to the fact I was not living in the area, I had to totally really on Margaret and I can honestly say she made this very easy for me and the sale went through within the time frame needed.PositiveResponsiveness, Professionalism

Lorraine · 13 June 2022

★★★★★ 5/5

Google

Margaret, at Butters John Bee Longton was absolutely brilliant from start to finish with supporting us through our house move. She was extremely responsive, contacting us regarding property viewings, offers and continued to be professional, easy to reach and supportive through out the entire process. At one stage, when we struggled to get a hold of our solicitors for information, Margaret was available to share updates on progress that helped to put our mind at ease. I don't know what we would have done without her. BJB, you are incredibly lucky to have such a dedicated, professional and hard working member of your team. Well done, highly recommended BJB Longton.PositiveResponsiveness, Quality, Professionalism, Value

Cathryn · 13 June 2022