Trusted Agent profile · Stoke-On-Trent
★★★★★
1,330 reviews across 2 platforms
75 The Strand, Longton, Stoke-On-Trent, ST3 2NS
Butters John Bee Lettings's office in Stoke-On-Trent, at 75 The Strand, is rated 4.3 out of 5 across 1,330 reviews on two platforms, including 269 Google reviews rated 4.7.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleI want to express my sincere thanks to Margaret Tinsley, the branch manager at Longton Butters John Bee, for her outstanding professionalism and prompt support. From the moment I contacted her, Margaret has been exceptionally responsive to …
Thank you for your kind words, we are so happy we could help out!
1/5
GoogleHow they sell houses is beyond me! Phoned everyday for a week to arrange a viewing on a property, given all sorts of excuses why they couldn't do it and promises to be called back shortly then find a week later the property is sold and that there was no record of me even ringing. Will NEVER buy or sell a property will Butters John Bee, disgusting service!
Hello Diane, We are sorry to hear that you feel that you have not received good service from our Longton branch. We have an overflow concierge service and upon investigation cannot locate your name on our system. If you would like to discuss this further please email longton@bjbmail.com and we will certainly look into this as we pride ourselves on good communication.
5/5
GoogleAbsolutely professional when we had a conversation, Taylor White was very informative and perfect in her manner, highly recommend
Thank you for your kind words Carole.
1/5
TrustpilotAvoid using Butters John Bee
My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.
5/5
TrustpilotReally impressed with Butters John Bee
Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.
1/5
TrustpilotExtremely disappointing experience as a buyer
I viewed a property marketed by Butters John Bee and submitted a full asking price offer. Before submitting my offer, I was completely transparent about my buying position and confirmed that I had a property to sell which was not yet on the market. The seller accepted my offer with full knowledge of my circumstances. Following acceptance, I provided the requested documentation, including my financial information and solicitor's details, and immediately progressed the sale of my own property. Within one week, my property was ready to go live on the market. Also, following acceptance of my offer, I requested a second viewing but was advised to wait until my own property was under offer. I accepted this. I was therefore extremely surprised to subsequently be contacted and told that viewings would continue for new prospective buyers and alternative offers could be considered. I found it difficult to understand why I, as the buyer with a full asking-price offer already accepted, was asked to wait for a second viewing while new prospective buyers were actively accommodated. The day before my own property was due to go live, I received a phone call from the agent specifically informing me that the property would continue to be actively marketed, further viewings would take place and another offer could potentially be accepted. I genuinely struggle to understand the purpose of that phone call. The agent had a full asking price offer on the table from a buyer whose circumstances had been disclosed from the outset and whose property was literally due to go on the market the following day. What outcome was expected from telling me that, despite progressing everything requested of me, my intended onward purchase might ultimately be sold to somebody else? I explained during the phone call that, if the property could not reasonably be relied upon as my onward purchase, I would have to continue viewing other properties. I then raised my concerns formally in writing and clearly explained that I could not confidently progress the sale of my own home while the property I intended to purchase remained actively marketed to alternative buyers. Rather than any short review period or compromise being offered, the continued marketing position was reiterated to me. I was advised that the seller “may still choose to wait” for me. At that point, what other reasonable option was I being left with? I was effectively being asked to remain committed to a purchase, progress and potentially agree the sale of my own home, while being explicitly told that the property I was purchasing might be sold to somebody else in the meantime. As a direct result of how this situation was handled, I formally withdrew my full asking price offer and restarted my property search. I completely understand that sellers want proceedable buyers and need to protect their position. However, buyers also have a position to protect. I had been transparent from day one, supplied the requested information, instructed my solicitor and progressed my own property to market within one week. In my opinion, calling a serious buyer the day before their property goes live specifically to emphasise that their intended purchase may be sold to another buyer is extremely poor sales handling. I had already made my offer and demonstrated my intention to proceed. The conversation did not accelerate my sale, my property was already going live the following day. It simply removed any confidence I had in the onward purchase and ultimately led to my withdrawal. I am still genuinely unsure what outcome the agent expected other than the buyer reconsidering or withdrawing their offer. Unfortunately, I found the communication and handling of the transaction extremely disappointing. Based on my experience.
5/5
TrustpilotDealing with Liz is always an easy…
Dealing with Liz is always an easy straight forward task. Always so polite and her communication is spot on.
1/5
TrustpilotUnprofessional
My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.
1/5
TrustpilotIf i could give zero stars
If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!
5/5
TrustpilotLleyton was brilliant from start to…
Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.
5/5
Google🥇Total Team Work demonstrated yesterday by the Longton crew and it was a pleasure meeting all. Thank you Macauley for your efforts and information and delivering as promised. …
Thank you so much for your kind words and we are so pleased you found the Longton team welcoming and informative.
1/5
TrustpilotWas a tenant for an extremely long…
Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.
5/5
TrustpilotClaire Herety always goes that extra…
Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.
5/5
TrustpilotExcellent service
Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.
5/5
GoogleWe can't fault BJB Estate agents Longton From the first phone call enquiring about putting our property on the market to actually getting the property sold and getting the price we wanted, we have had excellent service, a special thank you to Cerys who we had the initial contact with and Tyler who showed potential buyers around and kept us updated with developments, they all helped with the smooth process of helping to sell our property We would highly recommend BJB to anyone looking to sell Many thanks to all the staff in the Longton branch
Michael and Lynne it's been our pleasure, thank you for the kind words it means a lot to myself and Cerys. All the best for the future!
5/5
GoogleMargaret and her team are the best really nice people to talk to , really help me , know anything I asked
Thank you for your review Josh!
1/5
TrustpilotI don't usually leave negative reviews
I don't usually leave negative reviews, but after our experience, I feel it's important to share it honestly. We instructed Butters John Bee to sell our home during one of the most difficult periods of our lives. I had just lost my mum and was in the process of organising her funeral. At the time, I did not personally sign the agency agreement or fully appreciate the fee structure. The agreement was signed by my husband, who struggles significantly with reading and understanding written documents, and I later discovered that the fixed fee was £4,200 including VAT. I have never disputed that Butters John Bee introduced the buyers who went on to purchase our home, and I have now paid the fee in full. My disappointment lies in the way my concerns were handled when I raised them. I asked for clarification regarding the requirement for only one signature, requested evidence of the relevant terms and conditions, and sought a goodwill gesture given the exceptional circumstances surrounding the instruction. I also raised a formal complaint and followed up when my emails went unanswered. The response I received was simply that the fee stood and payment was required. Whilst I appreciate the condolences offered regarding the loss of my mother, I felt there was very little empathy or flexibility shown throughout the complaints process. This review is not about avoiding payment for a service that was provided. It is about feeling listened to, treated fairly and shown understanding as a person going through an incredibly difficult time. I have referred the matter to The Property Ombudsman for an independent review, not to dispute that a fee was due, but because I believe consumers deserve transparency, compassion and proper consideration when genuine concerns are raised. This is simply my personal experience, shared honestly and factually, so that others can make informed decisions when choosing an estate agent.
5/5
GoogleButters John Bee did a great job in selling my dad’s house. During a difficult housing market they never gave up, confident in their processes and persevering to secure the sale. We dealt with Tyler, who was professional and courteous at all times, keeping us informed of activity, nothing was too much trouble. All overseen and managed by Margaret, who was always on hand to offer pragmatic and relevant advice.
Thank you for your kind words, we aim to provide a 5* service at all times.
4/5
TrustpilotI had a very helpful experience because…
I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.
Thank you for the review of Dominika in Property Management. We look forward to continuing to work with you. Kind regards Butters John Bee Property Management
5/5
GoogleSpoke to Claire at the Longton branch. She was friendly and professional with sorting out our appointments
Thank you for your 5 star review and kind words!
5/5
TrustpilotChloe was very professional
Chloe was very friendly, polite, and very professional. She is a very good listener and answered all the questions we had, and was always looking for the fastest and the best solution. She went that extra mile to help us, including walking in the snow. We were very impressed with her work ethic and professionalism.
Thank you so much for leaving a review here for Chloe on our lettings team, we will be sure to pass on your praise. Best wishes, BJB Newcastle
5/5
GoogleFor the past three weeks we have dealt with Margaret Tinsley from the Longton Branch in Stoke-on-Trent. I can not recommend Butter John Bee enough! Their customer service has been impeccable and nothing has been a trouble for Margaret. When I have called she has always been engaging, helpful and accommodating. I as a customer have felt like my needs have been prioritised regardless of how busy they have been. Will now always use them with any house needs we have in the future.
Thank you for you kind review. Customer service is very important to us and it is so positive to get such good feedback. Thank you Rachael .
1/5
TrustpilotAs a buyer they are a complete…
As a buyer they are a complete nightmare CREWE branch. Try to get an appointment and they want you to wait 2 weeks till they can get all interested parties to do block viewings one would assume to start a bidding war. Do the sellers know they use these tactics? What do you have to do to buy a house through them? I have seen several properties that I know would suit but cant view. Same 2 years ago when both my daughter and I were moving to the area and buying separate properties. Constant obstacles to prevent viewing. Same now that I unfortunately need to move again. I dread seeing a property come on the market with BJB .No point in trying to explain away your AWUL SERVICE. So, after waiting the 2 weeks I arrive at the property at the appointed time and no Estate Agent. So, I phone the office and get transferred to an INDIAN CALL CENTRE who tells me to stay put the agent is. on their way. He will call the agent now and to stay till the agent calls me. Well, we waited 30 minutes and left having wasted the whole morning planning around this appointment. One week on, still waiting for phone call.So, PAUL ROSCOE, if your commitment is to your sellers you are doing them a great DISSERVICE if a committed buyer cannot get to view their property. And you provide a free service to buyers????? What service. There is no service. No matter, I will contact sellers directly from now on to let them know how you DONT sell their property. As a buyer, do you think I can continually wait around for weeks on end whilst you try to create a budding frenzy.. Not a chance. Such a pity that people dont sell their homes every day so they have no idea what a trap they are falling into when they sign up for your awful service.
While we always do our best to accommodate buyers requested viewing times. On occasion we have vendors who prefer to have all their viewings take place at the same time to reduce disruption to their lives. Some vendors also prefer us to generate maximum interest in their property so they have a good sense of the appetite for their home and they achieve the best value. As an estate agent we work for our vendors to do the best by them. We provide a free service to buyers to help with their property search but our responsibility lies firmly with our vendors. If you wish to get in touch and discuss the specifics of your case please contact me directly. Paul Roscoe, Area Partner (Crewe)- PaulRoscoe@bjbmail.com
5/5
TrustpilotBJB Winsford
I recently had the pleasure of working with Pat and the rest of the team at Butters John Bee Winsford, and I couldn't be happier with the service they provided. From the moment I got in touch with them, I was met with professionalism, attentiveness, and a genuine desire to help me find the perfect house. I am delighted to write this review and express my gratitude for their outstanding assistance.Pat, has been an exceptional agent and helped me with the purchase from start to finish. The team’s knowledge of the local housing market was extensive, and they listened attentively to my requirements, making sure they understood my needs and preferences. They were patient with my questions and concerns, always providing honest and insightful answers. I truly felt that they had my best interests at heart throughout the entire process.The entire team at Butters John Bee worked seamlessly to ensure a smooth experience. They were quick to respond to my inquiries, provided regular updates on new listings, and promptly scheduled viewings that aligned with my busy schedule. Their dedication and commitment were evident in every interaction, making the house-hunting process enjoyable and stress-free. When it came time to negotiate and finalize the purchase, Pat and the team demonstrated excellent negotiation skills, ensuring that I secured a fair deal. Thanks for helping me find my first home.
Thank you for your kind review for Pat. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
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