Butters John Bee Lettings Stoke-On-Trent reviews

★★★★★ 5/5

Google

Cerys Owen did over and beyond to help us last Friday when we had our big move from one part of England to another! We arrived at our new home really very late into the night, and Cerys was kind enough to still come and hand the keys to us. Cerys we are ever so grateful for your kind help, thank you so much, bless you! Cynthia and Arthur

Nick · 13 June 2023

★★★★★ 5/5

Google

Brilliant service from Butters John Bee in Longton, from start to finish Tyler and his team were there to support with any issues I had. Tyler dealt with my solicitors and conducted viewings at the property when I was too busy. Absolutely fabulous service. 5 stars, would always reccomened. Special thanks to Margaret also.

Nicola · 13 May 2024

★★★★★ 1/5

Trustpilot

Very difficult experience

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

Sian · 26 February 2026

★★★★★ 5/5

Google

Spoke to a lovely lady called Cerys Owen and I must say she went beyond her job today. I had called up previously 3 times and had not got a call back about my query. When speaking to cerys she took charge and did what she had to do I was well impressed. You don't get workers like cerys these days and we should really appreciate good staff. Cerys keep up the good work I can see you will really go far in life. And thank u so much for you help.

Fatima · 10 April 2025

★★★★★ 5/5

Trustpilot

I would very much like to thank BJB in…

I would very much like to thank BJB in Sandbach for the sterling work on my Mum's house sale. From the initial valuation and follow up information to completion, the service was both professional and personal.Every time I rang the office, staff were helpful and courteous but I would particularly like to thank Mark for his advice at the beginning of the process and Rueben for his calm, pragmatic and friendly handling of the sale; it made a very emotional process much easier than it would otherwise have been.

Sarah · 15 February 2022

★★★★★ 1/5

Trustpilot

Expensive to sell via this estate agent. Terrible customer service.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Hazel · 18 February 2026

★★★★★ 5/5

Trustpilot

2 good viewings …

March 2024 we had 2 nice viewings with Pat Rigby in Winsford. Pat was lovely and allowed us to have a really good look around. The property on Grange Lane was a surprising gem although sadly a bit too big for us. Thanks Pat see you again in the future. From Mr & Mrs Hayes

Christine · 31 March 2024

★★★★★ 1/5

Trustpilot

Warning to all landlords

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

Peter · 29 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026

★★★★★ 5/5

Google

Viewed a property today with the valued assistance of their representative, Cerys Owen. She was extremely polite and helpful and provided us with a good deal of information about the property. We had a couple of questions which Cerys said she would make enquiries about and get back to us, nothing was to much trouble. Thank you BJB, and thank you Cerys 😊.

Geoff · 16 September 2023

★★★★★ 5/5

Trustpilot

Butters John Bee

Butters John Bee, HANLEYSteven ParkerIt was amazing after I decided to leave my propery on rent, Steve was very professional and found the tenenant with 2 days and completly finalized the whole process with in 3 to 4 days. He was also helping me to sort the EICR report from the person who did it, personally through facebook, Thank you Steve keep up the good work Thanks Arun

Arun · 28 April 2023

★★★★★ 5/5

Trustpilot

James was second to none he went above…

James was second to none he went above and beyond great guy would highly recommend asking for him .

Valerie · 17 May 2026

★★★★★ 5/5

Trustpilot

I had a positive professional quick…

I had a positive professional quick sale within 2 days of putting my house on the markert… with a cash buyer and no chain from us or them… Unfortunately the completion of this sale took 45 weeks, may I add this was down to our solicitors not butters, I had a lot of up and downs, anger, frustration and stress during this time,, For the first 5 months I didn’t have much support, then I spoke to Lynn Beecham from the Hanley office, she was a dream come true, I felt a weight lift off my shoulders and hope for a completion after speaking to her for the first time, although the completion still took a further 5 months Lynn worked so hard trying to chase things up between the solicitors for me and always kept me in the loop, without her I wouldn’t have known half of what was going on and where my sale was up too.she was amazing and very supportive, she is a real assets to the company… well done Lynn she alone deserves the 5 star rating. Thankyou again….

Diane · 21 September 2021

★★★★★ 5/5

Google

I have just moved, and I used Butters JB Estate Agents, they were not the cheapest, in fact they were the dearest, but from start to finish they gave me an excellent service , nothing was to much trouble, they were always on the end of the phone even through the covid lock down. There were one or two obstacles to get over on my side , which they were there to help every time. There is a young lady at the longton branch named Breeze, whenever I had a problem she was there to help or resolve the issue, she was always helpful, kind, pleasent and always reassuring that everything would be okay. So if you are thinking of selling your house, contact Butters JB Estate Agents, and use the best. Sharon DudgeonPositiveResponsiveness, Quality, Professionalism

Sharon · 24 August 2021

★★★★★ 5/5

Google

Can’t thank everyone at buttersjohnbee enough ! Cheryl made the whole experience worth the wait with her bubbly and understanding personality! Myself and my partner feel very lucky to have had Cheryl, Macauley and Tim organising our situation! If you need anyone make sure to ask for these 3 as they will get the job done! :D Thankyou again guys so much! - soph&dom

Sophie · 13 June 2023

★★★★★ 5/5

Google

I sincerely enjoyed my home buying experience with Butters John Bee and I will likely use them again when it comes time to sell. Everything is great! The only issue I had was that when sending out times, they're always 15 minutes out which caused us to miss a house viewing and nearly a second. If this could be sorted, it would be perfect!

James · 13 June 2023

★★★★★ 5/5

Google

Again a first class service from Butters Longton All he team especially Breeze are attentive, professional and timely when dealing with sales/ purchases which is very imprtant to me. Information is key and the team certainly keep you upadated at regular intervals. Attention to detail is also second to none I would highly recommend that anyone who is looking for an estate agent to manage their sale will not be disappointed should they choose to use Butters John Bee Simon Fox

Simon · 13 June 2021

★★★★★ 5/5

Google

We have just sold our home through Butters Longton and are in the process of buying our new home through them also. The service we have received has been so much higher than we could of ever expected! Butters sold our house for the first time within a week, unfortunately through no fault of theirs the buyer pulled out at a very late stage! As devastating as this was for us as it ment we lost the house we were buying Breeze was just absolutely amazing, she was so supportive and very professional, it really would of been so much harder without that emotional support! The Butters girls then got straight back on it and again within a week we were sold! From the very first time we met Claire when she came to value the house we knew Butters had to be the ones to sell our home, how she talks about her team and the belief/respect she has for them is great to hear from a manager. Through the process they have just been amazing and we can not recommend them enough, nothing is to much trouble! Thank you for all you have done and the support you have given. Vicky & Ash.PositiveResponsiveness, Quality, Professionalism, Value

Vicky · 13 June 2021

★★★★★ 5/5

Google

Cerys did a great job being the glue between the seller and solicitor and me and my solicitor. She did a great job getting us the information needed but also came out with the key to the property every time we wanted to measure up or just have another look around. Thanks to Cerys and in your absence Margaret for all you did.

Yon · 13 June 2023

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 2/5

Trustpilot

If you're not a cash buyer or a landlord with a portfolio, don't bother.

Expressed interest in a flat for sale. So many questions about "was I an investor" and "was I aware how many investors were interested in this property?", asked for them to get back to me regarding service charges and leasehold etc. That was 4 days ago and I'm still waiting. So learnings are, unless you're planning on buying a fairly expensive property with this lot, or you're a cash buyer or a landlord with a portfolio, forget it . They don't want to know.

Mike · 1 April 2021

★★★★★ 5/5

Google

I’m a firm believer in you get what you pay for, Breeze and Toria from Butters John Bee Longton were professional at all times. They made the process of buying and selling less stressful. They did what they said they were going to do and kept us informed throughout. If I was to do it again I would 100% use Butters again! I would like to thank them for all there hard work it is appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 13 June 2021

★★★★★ 1/5

Trustpilot

Would not touch again if last estate agent in the world

I have used BJB for several transactions, I bought a piece of land via auction conditions, that had lapsed planning, i then got planning although nothing like what was originally advertised, this was obviously muddled through with many untruths about the land, and locations of mineshafts etc, it became apparent that this was not what i had bargained for so with new planning, I placed it with them to dispose of, a valuation was done, and was informed that i should set a guide price at £190k with a reserve of £210k. Although i thought this was generous, i accepted the professional advice.6 days prior to 1st Auction advised that no interest, so to reduce to £170k / £190 Reserve, no bids received.went to auction again for a 2nd time with a reserve of £170k, 2nd auction started, and start price went from £170 to £150k, at this point the auction appeared to attract bids, and went up to £166k, still below reserve, but hammer went down and i immediately text to say accept the bid. Only to receive a message that no bids were received.Time went along and although some offers were made outside of auctions, i finally settled on a sale of £130k, i expected the agent fees to reflect this sale price, i then got the invoice and it stated that the original reserve fee was the outset for this, it was only £500.00 difference, and the agent told me what a superb job he had managed to do to sell it for £130k, despite his first valuation being £210k, being a long term customer i thought (Mistakenly) that they would see reason and actually understand that although the property sold for £130k, they had massively failed in first instance with original valuation of £210k.So overall greed has lost them a customer on this occasion, but please question valuations that they give regarding auction properties, as it suits them to give a high valuation and then get you to reduce it, as there fee is now set at this price despite how poor they perform. to me they did not do magnificently in disposing of the property but did a shambles of a job in the first valuation despite me telling them that i though they had overvalued.

Paul · 8 May 2024

★★★★★ 5/5

Trustpilot

I've dealt with Butters John Bee…

I've dealt with Butters John Bee Sandbach on 4 occasions now with buying and selling properties. The service has been brilliant. Cant fault them, from start to completion they have always kept me informed and most importantly have always completed the sales and purchases swiftly. Special mention to Natasha Forsyth for always going above and beyond to make the process stress free and always dealing with things professionally and swiftly. Thank you Natasha and thank you to BJB. Kindest Regards Brian Gaffney

Julie · 16 February 2021