Butters John Bee Lettings Stoke-On-Trent reviews

★★★★★ 5/5

Trustpilot

Went to see Debbie Lomas at Butters…

Went to see Debbie Lomas at Butters John Bee for the sale of my property. Debbie was very helpful in everyway from start to finish. The photographs were excellent, communication was great with up dates and viewings that were interested in the property. Debbie and Emma kept us up to date with things and updates the lady who valued and took the photographs did an excellent job and Lee who works for just mortgage's very kindly helped me to purchase my mortgage. I would definitely recommend Debbie and the team to anyone who is thinking of selling there property, and to buy there next home, Lee at Just mortgage's Newcastle under Lyme. I have given the service a 5 star rating but to me it has to be more stars 100% Many thanks again and will definitely use Debbie Lomas and the team at Butters John Bee Newcastle under Lyme when thinking of selling again. Kind Regards Jon Edgeley.

Jon · 31 January 2019

★★★★★ 1/5

Trustpilot

Terrible in every way

If it were possible to rate this company lower than one star, I absolutely would. The level of service I received was extremely disappointing. The manager made a number of bold promises about what their business would achieve for me, yet none of these claims materialised. Communicating with them is incredibly frustrating, you’re routed through what appears to be a call centre that has no knowledge of your situation and no interest in connecting you with the local branch.

Charcoal · 8 November 2025

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

Geoffrey · 3 November 2025

★★★★★ 5/5

Trustpilot

I would recommend to anyone selling, letting or buying

I would like to thank Kathy at Winsford Butters John Bee for all of her help and expertise when selling my property. The team at the Winsford branch consistently kept me informed about the viewers feedback and assured me that nothing was too much trouble. Their professionalism and reliability kept me reassured throughout the whole process. I have all the confidence to recommend them to my friends, family and anyone else considering using Butters John Bee. Thanks again!

Janet · 13 June 2019

★★★★★ 5/5

Google

Thank you Claire Baverstock for all your help and what you have done for me ,you give me the best advice regarding selling the house quickly. When the original sale fell through you and your team were straight on re-marketing the property and getting a further sale within a week.Claire you are the best and you have a great team at the Longton office ,thank you all so much Steven G

Steven · 13 June 2021

★★★★★ 1/5

Trustpilot

VERY POOR AT ALL LEVELS I don't think…

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Gail · 21 October 2025

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 1/5

Google

Upon viewing the house, by his own admission the estate agent ‘knew nothing’ about the property (not his fault he was sent there last minute). This, however, was during weeks of phone calls that I made to BJB longton to request an update on …

Tom · 16 November 2025

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 1/5

Trustpilot

Guilt Tripping [and terrible service]

Received a letter in the post trying to guilt trip us into selling our home so a family of adults can move in? We have a child living here, so I don't see how adults are a priority. Never dealt with BJB before and certainly won't after reading this! Besides, the family want a detached house and most houses around the target areas are semi-detached/terraces, so clearly BJB don't know the area too well.Update: spoke with the brach over the phone to find out why it's acceptable to be posted this letter, and we were greeted by rude, condesending staff. Terrible service. Maybe BJB should consider the residents that are receiving their letters as they don't know their personal circumstances.

Andrew · 13 August 2024

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 5/5

Google

Ella was a great help to the whole process from start to finish. Very pleasant and helpful. Great communication would definitely recommend

Mat · 27 December 2024

★★★★★ 5/5

Google

We viewed a property on Tuesday with Ella from Butters John B longton. Ella was so helpful, had a lovely cheerful manner, she answered all of our questions and was attentative throughout our viewing. Thankyou

Gail · 29 May 2024

★★★★★ 5/5

Google

Purchased a house through BJB and they were brilliant from start to finish! Cerys was extremely helpful and friendly, and made sure to check in with me throughout the process, 5 star service all round

Nick · 13 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.

Terry · 23 July 2023

★★★★★ 5/5

Google

Absolutely exellent service I've received off Margaret and the team at the Longton branch gone above and beyond selling my bungalow thank you.

Craig · 27 November 2024

★★★★★ 5/5

Google

Thanks to Margaret, Cerys and the Longton team who were very helpful from start to finish with the sale of our property. Would highly recommend.

Jason · 28 October 2024

★★★★★ 5/5

Google

Thank you Cerys and the wider team for your amazing service. Throughout the sale process I was kept up to date by Cerys. We also managed to completed within a month and half! I would highly recommend BJB to all sellers and buyers. I look forward to working you again Cerys and the wider team! Qasim.PositiveResponsiveness, Quality, Professionalism, Value

Qasim · 13 June 2022

★★★★★ 5/5

Trustpilot

I am writing say how much I appreciate…

I am writing say how much I appreciate the service received from Michael ferris lettings manager in congleton. As a landlord it is good to know Michael has a very proactive approach to finding a new tenant and this means I have not had any voids. I have a tenant presently but will have no hesitation calling Michael at butters to the advertise once the tenant gives notice. Thank you Michael

Gillian · 10 October 2019

★★★★★ 5/5

Google

Thanks to Margaret, Cerys and the Longton team who were very helpful from start to finish with the sale of our property. Would highly recommend.

Jason · 15 October 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Kylie Palin…

I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.

Mrs · 12 August 2021