Trusted Agent profile · Stoke-On-Trent
★★★★★
1,330 reviews across 2 platforms
75 The Strand, Longton, Stoke-On-Trent, ST3 2NS
Butters John Bee Lettings's office in Stoke-On-Trent, at 75 The Strand, is rated 4.3 out of 5 across 1,330 reviews on two platforms, including 269 Google reviews rated 4.7.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
1/5
TrustpilotGet somebody to contact you back is…
Get somebody to contact you back is impossible. I have been calling them for ages to report a problem at the house, nobody bothers to contact you back or send the engineer
Dear PaulPlease contact the office to discuss the issues you are having and we will look into this for you, we apologise over the lack of communication you have received from us.Kind RegardsBJB CreweLettings
5/5
TrustpilotButters John Bee Lettings, Stafford
Jason and Hayley at the Stafford branch continue to give an excellent service, in my experience it is a gold standard that other branches would do well to replicate, I would have no hesitation in recommending them.
Dear Liz Sherratt, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.Hayley Butters John Bee Lettings
5/5
TrustpilotI deal with Stacey on a regular basis…
I deal with Stacey on a regular basis and find that she's always courteous, informative and polite. Nothing is too much trouble for her and she really is willing to go above and beyond as she has on many occasions. As the face of butters John bee she really is a credit to the company. An absolute delight to deal with keep it up girl
5/5
TrustpilotVery helpful great staff
Very helpful , very professional , Would recommend We have used them before All the staff are really nice And would use them again
Thank you for your 5 star review and lovely comments much appreciated (Winsford Sales) Lauren Ellison
5/5
TrustpilotAfter having a tenant move out whilst…
After having a tenant move out whilst in a covid lockdown, with the property in need of renovations and updating, Rebekka Gill has gone above and beyond in her efforts to get the property turned over and ready for a new tenant. Nothing has been a problem for her and I can’t recommend her highly enough. The personal touch has made all the difference. Thank you
5/5
TrustpilotPeace of Mind
As a Landlord based in London it is such a blessing to be able to have agents such as Abigail and Lydia They have both been very professional and responsive in helping me resolving all my problems and helped finding good tenants This is the third property I have purchased via BJP all through auction and I have given them all to AbigailAmazing Team - Thankyou
5/5
GoogleFriendly staff who were very helpful
Thank you for the kind words Pete, all the best.
5/5
TrustpilotThanks to BJB Crewe
Thanks to the team at BJB Crewe for your complete support, from the Sales team, Mortgage Broker and through to Lettings. Michael in particular has been a great help, from brief interactions whilst seeing through the purchase of the house, to ensuring the property was ready to let, marketed promptly and tenants moved in.Thoroughly recommended and certainly a part of my team for moving forward.
5/5
TrustpilotChanelle Smith great service
I spoke to Chanelle Smith this morning and she delt with my enquiry straight away
1/5
GoogleI rang asking for advice and an estimate of value re insurance. As soon as I said I wasn't selling you could hear the interest bubble burst. 'I'll get someone, more qualified to call you back', nearly a week now and nothing! Very poor from an agent that posted a leaflet the very next day staying their commitment and professional qualifications.
5/5
TrustpilotBig thanks to BJB Stafford Branch
Big thanks to Jo Evans at BJB Stafford who has helped us to successfully complete our house sale. It has been a difficult time, but she has been helpful at every stage, from finding us the perfect buyers, negotiation to completion. She is friendly, knowledgeable and was always up to date with the progress of our sale. Jo, you are a credit to BJB !
1/5
TrustpilotImmoral
Using the pandemic and lockdown restrictions to move properties that are not up to standard. Sending unrepresentative photos of the state of the property and forgetting to mention the lack of working boiler.
Dear Ellie, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
Trustpilotwe had a wonderful service from …
we had a wonderful service from Lydia monk to help us to rent this house. she did a grate job and she was very clear about everything we couldnt have done it without her. thanks alot..
Dear Ranuri, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. I know Lydia worked very hard on making sure you were in your new home in good time I will certainly pass on your remarks.Thanks,Liberty RandellLettings Manager
1/5
TrustpilotAwful from start to finish
Awful from start to finish, Gary the manager lied about issues with the property and was unhelpful to solve them.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotGreat experience
Great experience, Natalie was very professional and deal with me in no time at all.
5/5
TrustpilotVery smooth experience from start to…
Very smooth experience from start to finish thanks to Michael Ferris. I would highly recommend BJB.
5/5
TrustpilotWe had the best experience with Butters…
We had the best experience with Butters John Bee. It was easy, well explained and a quick process from viewing the property to making an offer and that being accepted. We can't thank them enough!
Hi Amelia Barton,We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know! Please do mention names of anyone in particular that gave you great customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotStacey is pleasure to work with
Stacey is pleasure to work with, quick to deal with any problems. Would highly recommend.
1/5
TrustpilotHung up on me in the middle of the…
Hung up on me in the middle of the call after two weeks of trying to get on viewing.
We are sorry to hear of your negative experience with us, we would like to discuss this with you in more detail, please call us on 01270 534520 at your earliest convenience. Kind Regards BJB Crewe Sales
5/5
GoogleVery grateful to Breeze for the friendly and efficient way she dealt with my concerns. She was totally reliable, doing exactly what she said, when she said: eminently trustworthy. Her level of professionalism was outstanding.
Deb Tortoise, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
5/5
TrustpilotVery happy with selling a house via…
Very happy with selling a house via BJB. A complex matter due to some very difficult probate issues but Teri Lawton of BJB kept things together and managed to keep the buyers on side.
Thank you so much for taking the time to write a lovely review for us. I know this has been a long and complicated process for you. Wishing every happiness for the future.Kind regardsJulia Bramfitt CPEA FNAEABranch Manager
5/5
GoogleLovely people. Picked up the keys to my property with ease. Thanks
Thank you for your kind review, we pride ourselves on great customer service.
5/5
GoogleI think BJB is the best local agent. Nothing too muçh trouble.
Thank you for your kind review, it is good to know we are giving 5 star customer service.
5/5
GoogleDenise and the team were exceptional. Well presented, efficient and caring towards every client. Brilliant team who are well worth a visit
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