Trusted Agent profile · Stoke-On-Trent
★★★★★
1,330 reviews across 2 platforms
75 The Strand, Longton, Stoke-On-Trent, ST3 2NS
Butters John Bee Lettings's office in Stoke-On-Trent, at 75 The Strand, is rated 4.3 out of 5 across 1,330 reviews on two platforms, including 269 Google reviews rated 4.7.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotBJB feedback - Lucy
Lucy Strassmann, was a pleasure to deal with. Very responsive and quick to answer any queries. If only all BJB staff were like her as you do get a mixed experience.
Dear Alex, Thank you very much for your lovely feedback about how helpful Lucy has been. I will ensure that your kind words are passed onto Lucy. Kind Regards, Hanley Lettings Manager
5/5
GoogleCerys had been very supportive throughout the buying process
Thank you for your kind review. We are glad we have been able to help throughout this process.
5/5
TrustpilotWould recommend them to any landlord…
Would recommend them to any landlord fantastic service, Stacey O’Hara is fantastic.
5/5
TrustpilotMolly Farrelly is professional and…
Molly Farrelly is professional and conscientious and great at customer service
5/5
TrustpilotAbsolutely excellent service
Absolutely excellent service, allways kept in the loop and no chasing anything up, letting agent lydia was an absolute star, and made the process so easy, i would highly recommend.
Dear Andrew Baddeley, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotUseless for landlords...
Useless for landlords...Avoid like the plague if your a landlord. You cannot get through to the property maintenance team. They never respond to VM's or emails. I've had some live issues for 10 months. They are happy to take the management fee but do nothing to fix issues.Please save yourself from getting robbed and go with reputable estate agent.
5/5
TrustpilotHad Charlotte Foden come see me today…
Had Charlotte Foden come see me today about letting out my property. She was extremely friendly, knowledgeable and offered some great advice! This lass should be the gaffer! Thanks again
Dear Alec, Thank you for your kind review regarding Charlotte, we are glad to hear that you are happy with the customer service that she provided. Kind regards, Lettings Manager
5/5
TrustpilotButters John Bee Lettings
Butters John Bee made my whole moving in process so easy. Lucy who dealt with my move was excellent, nothing was too much trouble! She is an asset to the business!
Hi Greg, We are very happy to have provided you with such a positive experience! We hope you settle into your new home and wish you all the best.Kind RegardsLucy StrassmannHanley Lettings
5/5
TrustpilotLucy is amazing very happy with…
Lucy is amazing very happy with everythingbutters john bee very good angecy
5/5
TrustpilotThank you Molly Farrelly for all your…
Thank you Molly Farrelly for all your help! Much appreciated
5/5
TrustpilotI am so grateful for Lydia who was my…
I am so grateful for Lydia who was my letting agent, she did everything to the best of her ability and more to move me into my first home. We had some teething problems and Lydia always communicated with myself about everything and solved everything. Made my nerve wracking experience of moving Out for the first time, lovely and comfortable.
1/5
TrustpilotDisgusting morals 😡
It’s appalling that this company have taken £5,000 of charity money for premises that were not fit for use. Butters John Bee, Newcastle branch should be ashamed 😡
Dear Deborah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotEasy and quick service thanks to…
Easy and quick service thanks to Michael Ferris and the team.
5/5
TrustpilotJo was excellent
Jo was excellent, very friendly and willing to find a way to solve problems when they arose. Would definitely recommend them, would definitely use them again in the future.
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Please let us know if there is anything else we can do for you; we are more than happy to help! Many thanks, Butters John Bee Stafford.
5/5
TrustpilotExcellent communication kept informed…
Excellent communication kept informed of all events as they took place. Quick to instigate letting availability and information of prospective tenants. Would be happy to use in the future.
Dear Cynthia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to be of service to you again in the future. Best wishes, butters john bee Newcastle under Lyme Lettings
3/5
TrustpilotOK as an Estate agent but don’t use their solicitor referral
Although the as an estate agent BJB provided an adequate service. But their solicitor referral is something I would not recommend. I found out that BJB are paid a large fee for each referral and that fee is no doubt clawed back through the solicitors fees, The solicitors recommended were Poole/Alcock and we are not happy with their performance at all.
1/5
TrustpilotI wouldn’t trust this Company with…
I wouldn’t trust this Company with selling on Markets. Don’t expect a response to emails or telephone calls because you won’t get one.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotUtterly and truly shocking
Utterly and truly shocking , I have never experienced such an unprofessional and incompetent approach in my thirty plus years of letting properties, they must be avoided at all costs
5/5
TrustpilotMolly Farrelly
Molly has been very helpful and proactive. Thank you.
1/5
TrustpilotDon't use this agency
Don't use this agency! They have completely deceived a local charity supporting those in need: Providing them a building strewn with rubbish bags, without a working boiler!
Dear Davinder, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotMolly (based in Stoke)
I was fortunate that Molly (based in Stoke) took my phone call. Molly took the time to understand my issue and took the necessary steps and resolved the matter. The 5 stars are for Molly, and not for BJB, they have too many departments and locations. It’s always a struggle to get through to the right person.
5/5
TrustpilotExcellent service from Danielle Thompson
Excellent service from Danielle Thompson whose combination of professionalism, competence and common sense makes dealings incredibly easy and straightforward. Always responds quickly, efficiently and to the point. Very impressed!
Hello Catherine,Thank you for your 5* review and kind words. Please let us know if you ever need any help in the future.Kind regards,Charlotte Foden Hanley Lettings
5/5
TrustpilotDebbie Lomas at Butters John Bee…
Debbie Lomas at Butters John Bee Newcastle Office provided an excellent five star service throughout the whole process of purchasing our family home. Thank you for all your help Debbie!
Thank you for taking the time to let us know how we did. Debbie is delighted you had a good experience with her.RegardsJulia Bramfitt CPEA FNAEABranch ManagerButters John Bee, Newcastle under Lyme
5/5
TrustpilotVery professional and friendly team
Very professional and friendly team. Thanks to them choosing, applying and moving in to the new house was nice and easy. Very big thank you for all of you.
Thank you for your kind review Adam. We hope you are very happy there.
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