Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMichael & Suzanna at Butters John Bee…
Michael & Suzanna at Butters John Bee Congleton have been very professional and helpful and kept me informed at every stage. I would recommend BJB going forward. Penny Greenwood
Penny · 14 June 2019
Agent replied · 12 June 2024
Dear PennyThank you so much for your fantastic review, we really appreciate your time in providing these great comments, it has always been a pleasure dealing with you and your lovely flat, please do not hesitate to contact us if we can be of help in the future..Kind RegardsMichael FerrisLettings Manager - BJB Congleton
★★★★★ 5/5
TrustpilotFirst class service
First class service from Elisha at butters John bee in Wolverhampton. Found me a flat which I am now happily settled in. Couldn’t be happier. Thank you!
Claire · 28 March 2020
Agent replied · 12 June 2024
Claire Taylor, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
★★★★★ 5/5
TrustpilotLovely staff and service
I have rented with them for 2years now and never had any problems. Staff are very helpful. Andrea and Charlotte are both lovely.
Paige · 9 April 2021
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotSuch courteous and helpful service
Such courteous and helpful service, as a first time buyer I’m incredibly grateful for all of their guidance and help! (Review based on service at the stafford branch).
Emily · 7 September 2019
Agent replied · 12 June 2024
Hi Emily, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Many thanks, BJB Stafford.
★★★★★ 5/5
TrustpilotMichael from Crewe branch
Michael from Crewe branch has been brilliant for me and my partner! His talkative, bubbly but straight forward personality really gripped us. He showed he has good knowledge of the house, area and the current state of the business right now. So we have now sorted a viewing, a deposit and a moving date in 2 days!
James · 11 September 2020
★★★★★ 5/5
TrustpilotGreat service !!
Great service , help push my move and I have a new home , I appreciate everything and all the help I Received during my application.
Dan · 22 May 2020
Agent replied · 12 June 2024
Dear Dan Blaise, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 1/5
TrustpilotJohn butters are a disgusting cowboys
John butters are a disgusting cowboys . I have a hole in my roof in kitchen that has not been fixed my conservatory is literally falling down dangerous and leaking and nothing . They harass the elderly who.are trapped in there houses in lockdown for.rent but never ever fix the repairs DO NOT EVER USE
Alexis · 27 February 2021
★★★★★ 1/5
TrustpilotButters JB
Butters JB, please please please (AVOID) like the plague. I don’t have enough time to write how bad this letting agency is.
Paul · 10 May 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear this. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotBen was excellent
Ben was excellent, very pleased with his assistance.
Anthony · 13 November 2020
★★★★★ 4/5
TrustpilotGood service
Although we decided to take our house off the market in the end we found the staff at BJB congleton friendly, knowledgeable and extremely helpful. The pictures taken were top quality and really did the propety justice. When we decide to eventually go back onto the market we will certainly be looking to working with BJB again.
Lizzie69 · 3 August 2020
★★★★★ 5/5
TrustpilotAmazing
Michael at crewe was amazing always kept us up to date during the whole process made things a lot easier and went out of his way to answer questions I had even at 8:30 at night great service very much appreciated looking forward to being in one of there properties for the foreseeable future thanks again Michael
Mr · 12 July 2020
★★★★★ 5/5
TrustpilotRenting property
othersThis is the first time I’ve rented a property and it was a pleasant experience working with Lydia she was always there when i needed a
Mrs · 23 January 2020
Agent replied · 12 June 2024
Dear Mrs Pepper, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotHelpful and reliable
Great communication from Carol Yearsley in helping to keep a tenant up to date with payments during Covid19 lockdown. Empathetic and helpful to both parties.
Dmx7 · 13 May 2020
Agent replied · 12 June 2024
Hello Natasha,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 3/5
TrustpilotDidn’t turn up for valuation
Didn’t turn up for valuation. Not very reliable. Lack of communication between head office and base. But did apologise.
Laura · 6 July 2024
★★★★★ 5/5
GoogleI have recently put my house up for sale with BJB and I have been delighted with the friendly and efficient service I have received. They have provided a realistic valuation and excellent marketing materials, I am confident that I will achieve a satisfactory sale shortly and I will have Denise and the first class team at Butters John Bee to thank.
Drsue · 14 June 2016
★★★★★ 5/5
TrustpilotI received brilliant service
I received brilliant service, very quick and very helpful both lydia and Chelsea. Made the process so much easier. So thank you to the team.
Connor · 9 March 2020
Agent replied · 12 June 2024
Dear Connor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
GoogleAll staff so helpful. Definitely would recommend for selling your property 👌. Claire and her staff went above and beyond throughout the whole process. Always on the other end of the phone updating and providing a ear if needed. Such a easy process. Thank you from the bottom of my heart. …
Sarah · 13 June 2021
★★★★★ 5/5
TrustpilotCrewe branch
Had a couple phone calls with Corrie in Crewe and found her very helpful and happy to answer and questions and queries. Great service
Chantelle · 9 June 2020
Agent replied · 12 June 2024
Dear ChantelleThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeCrewe
★★★★★ 5/5
TrustpilotExcellent service
All of the staff particularly Jo were professional, helpful and friendly.I would definitely recommend Butters John Bee to anyone who is planning to buy a home.
Verity · 8 September 2019
Agent replied · 12 June 2024
Hello Verity, thank you for taking the time to leave us such lovely feedback. We wish you all the best for the future in your new home. Many thanks, BJB Stafford
★★★★★ 5/5
TrustpilotPutting the customer first.
Excellent service from start to finish from Hayley Kelly at the Stafford branch. She went out of her way to make things happen on time and her focus and intervention at various time throughout the process enabled things to run smoothly. I appreciated Hayley's customer focus and would recommend her as the 'go to' person within branch.
Lindy · 27 January 2020
★★★★★ 5/5
TrustpilotMichael has worked hard to find a…
Michael has worked hard to find a tenant for our property in Congleton.He has stayed in contact to update me regularly on progress.Thank you
Michael · 28 May 2020
Agent replied · 12 June 2024
Dear MichaelThank you so much for your great review, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
★★★★★ 5/5
TrustpilotAbsolutely brilliant service from John…
Absolutely brilliant service from John Butters Bee. Rebekka Gill has kept me informed at every stage. I would definitely recommend them as a estate agents.Kelly Delaney
Kelly · 2 July 2019
Agent replied · 12 June 2024
Thank you for you're lovely review Kelly. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotFaultless service from Luke Hill
Faultless service from Luke Hill. Nothing was too much trouble, and he was very much on the ball at all times. He found a tenant very quickly and all the associated paperwork was promptly done. I certainly would use this estate agent again, they have happy well trained staff, what more could you ask.
Anna · 22 November 2020
★★★★★ 5/5
GoogleFirst time buyer so the whole process was completely new to me, breeze helped out so much wouldn't of got through it without her! Thank you
Jay · 14 June 2019
Agent replied · 12 June 2024
Hi Jay, we are very happy to have provided you with such a positive experience! We wish you all the best for the future in your new home. butters john bee Longton estate agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
