Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommend Butters John Bee Newcastle-under-Lyme Had a great experience in letting out my property. Prompt first visit, property advertised online within hours and viewings arranged within daysApplicant chosen within seven days and fantastic communication from their office. Couldn’t ask for more.
J · 30 August 2019
Agent replied · 12 June 2024
Thank you for your positive feedback and lovely kind words. We are all very pleased that you are happy with the service provided. Kind RegardsAbigail IliffLettings Manager
★★★★★ 5/5
GoogleIt was wonderful and he explained me all the information needed.
Amna · 14 January 2024
Agent replied · 12 June 2024
Thank you for the 5* review Amna.
★★★★★ 5/5
TrustpilotAll good especially given the current…
All good especially given the current circumstances. Communications were good, info provided in a timely manner, tenants found quickly so overall no complaints.
Richard · 6 August 2020
★★★★★ 5/5
Googleno 1 in stoke and area serious people good guyes proper agents thanks a lot
Cerys Owen no1 !
Kristijan · 13 June 2023
Agent replied · 12 June 2024
Thank you so much for your kind words. We love to provide the best customer service. We hope you are happy in your new home.
★★★★★ 5/5
GoogleTim Prescott came to do our valuation. He was really friendly, very knowledgeable and put us at ease straight away. Our dog also loved him. I would definitely recommend.
Claire · 13 June 2022
Agent replied · 12 June 2024
Thank you for your kind review. We are glad Tim was able to assist as much as possible.
★★★★★ 5/5
TrustpilotA credit to BJB…
Molly has been very approachable and has gone above and beyond in helping us. Very much a credit to BJB. Thankyou
Jacqui · 25 January 2021
★★★★★ 4/5
TrustpilotI spoke to an agent called Andrea who…
I spoke to an agent called Andrea who was very pleasant and she explained she had only just started the role she was in but nevertheless she dealt with my needs in a very professional manner
Stephen · 16 April 2021
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotStacey O Hara is the best PM i have…
Stacey O Hara is the best PM i have ever had the pleasure of dealing with Id recommend her every time
Customer · 7 January 2021
★★★★★ 5/5
TrustpilotButters John bee manage my property
I would just like to say ive had the pleasure of dealing with Stacey O'hara who has been looking after some issues ive currently got with my property, she is informative and polite everytime we speak. Great customer service!
Peter · 11 June 2020
Agent replied · 12 June 2024
Dear Peter, Thank you for your review about Danielle, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotAbsolutely disgusting company!!!
Absolutely disgusted to hear that this company has taken advantage of a local charity supporting vulnerable women, totally misled them and refused to rectify the situation or return the money which they’ve taken. Would not recommend at all. 😡
Kelly-Louise · 1 June 2020
Agent replied · 12 June 2024
Dear Kelly-Louise, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
GoogleMargaret manager very helpful
Andrew · 13 May 2024
Agent replied · 12 June 2024
Thank you, we do aim to please :)
★★★★★ 5/5
TrustpilotToday Adam from the Stafford office…
Today Adam from the Stafford office visited my late mother's house to value it. It was obvious that he knew the local housing market and he was very professional and had a pleasant manner and gave excellent advice regarding the valuation.
Customer · 30 January 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Hayley Kelly is always there when I have any questions/queries. Should a pleasure to work for. Mark @ NEC Group
Mark-Anthony · 23 July 2020
★★★★★ 1/5
TrustpilotHome Buyers Report
I had a home buyers report done by Butters John Bee.Lots of problems I have found out when moved in none of the issues mentioned in report.Wont walk on pavement to see side of house will just put can’t see.Had to have roof done shortly after moving in they didn’t pick up ridge tiles falling off and Dry verges had nails in which they shouldn’t.Had to have these replaced loads of money !!!
Chris · 10 April 2019
★★★★★ 5/5
TrustpilotLucy at BJB Hanley
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful when looking around the property. She had lots of information and suggestions for the property. A brilliant estate agent.
Robert · 10 February 2020
Agent replied · 12 June 2024
Hello Robert,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotThanks to sophie for continued help in…
Thanks to sophie for continued help in looking to buy , great service.
Tom · 14 October 2023
Agent replied · 12 June 2024
Thank you for your kind review for Sophie . Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 5/5
TrustpilotRented our property out with Lydia Monk…
Rented our property out with Lydia Monk from the Newcastle branch. Always helpful, polite and professional. Every problem sorted out even an issue whilst we were abroad on holiday. Would highly recommend. Chelsea also assisted and again was really helpful.
Julie · 24 August 2019
Agent replied · 12 June 2024
Thank you for the positive feedback on the service Lydia and Chelsea have provided you. We hope that your tenants will be very happy in their new home. Kind RegardsThe BJB Newcastle Team
★★★★★ 5/5
TrustpilotStacey O Hara is the most professional…
Stacey O Hara is the most professional person i have ever had the pleasure of working with. 5 * evertime
Customer · 10 December 2020
★★★★★ 5/5
GoogleFriendly, professional and efficient throughout. Very pleased we chose Butters.
Rose · 15 December 2023
Agent replied · 12 June 2024
Thank you for the 5* review Rose.
★★★★★ 4/5
TrustpilotWe have just purchased a house for a…
We have just purchased a house for a buy to let. Lauren at the hanley office was very helpful. Excellent communication can't fault the service. Thankyou for all your help.
Hayley · 24 January 2022
Agent replied · 12 June 2024
Hello Hayley. Thank you so much for your review. I am certain that Lauren will be delighted. Kind regards Phil Jones. Branch Manager. Hanley.
★★★★★ 5/5
TrustpilotGreat service
I dealt with Michael Ferris who was very helpful and helped sort out my tenancy quickly which was really appreciated!
Anna · 23 October 2020
★★★★★ 5/5
TrustpilotReview for the crew letting department…
Review for the crew letting department Michael Ferris specifically and his team! From a web enquiry, to a return call within an hour - the team have answered my questions, guided me through the landlord process and handled everything for me at very competitive rates.The area manager Michael Ferris professional, approachable and communicates at every stage.Gave me a sensible guide price and found an appropriate tenant in a week.Exceptional
Katie · 7 July 2020
★★★★★ 5/5
TrustpilotQuick and simple service from friendly…
Quick and simple service from friendly faces! BJB were wholly professional throughout the letting and referencing procedures. Shout-out to Lydia for overseeing my application in particular - I had the keys to the new place within a fortnight!
I.K · 21 February 2020
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotI would recommend BJB
I would recommend BJB! They made the process so easy for myself and my partner to rent our first house. Jenna always kept me updated and always responded quickly to any questions that I had. Very reliable and friendly!
Daisy · 24 September 2019
Agent replied · 12 June 2024
Dear Daisy,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
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