5/5
Trustpilota pleasure to do business with
Very easy to speak to and very efficient service thank you Lydia
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Trusted Agent profile · Stoke-on-Trent
Butters John Bee Land Stoke-on-Trent reviews
★★★★★
1,135 reviews across 2 platforms
Suite 1, Albion House No.2 Etruria Office, Village Forge Lane, Festival Park, Stoke-on-Trent, ST1 5RQ
Butters John Bee Land's office in Stoke-on-Trent, at Suite 1, is rated 4.2 out of 5 across 1,135 reviews on two platforms, including 59 Google reviews rated 4.7.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Service - A tennant
I wold just like to say that over past 10 years BJB and my landlord have been very understanding through some difficult times. I would especially like to thank Carol Yearsley and Faye for their thoughtfulness and friendly manor Well Done Girls!
5/5
TrustpilotHardworking & efficient Stacey
Stacey is a credit to your company. Dealing with rental properties can be very stressful, but Stacey always manages to reduce the stress. I also notice the long hours Stacey puts in from the emails I receive from her outside office hours.
5/5
TrustpilotMolly Farrelly is just brilliant
Just spoken with Molly Farrelly - what can I say - she is a gem. She easily understood my issues, and was very swift in dealing with them. She is professional and efficient, but with a personable touch. Thank you Molly.
5/5
TrustpilotButters John bee
Yesterday I was shown around a property I am interested in in Wolverhampton. I have to say the young lady was very polite and helpful, I believe her name was Elisha Hennessey and is new to the Wolverhampton office. I’m not one to normally write reviews but I have to say her professional approach was amazing. Would highly reccomend this company 👍
Agent replied · 12 June 2024
Dear Jamie Lowe, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to be of service to you again in the future. Best wishes, butters john bee Wolverhampton
1/5
TrustpilotWhere did they get my number
Have my house for sale with a different agent, they have found my number and ring weekly touting for my sale Unprofessional
4/5
TrustpilotJust wanted to say how helpful Julie…
Just wanted to say how helpful Julie was helping me with query over the tenancy agreement. I wasn't sure about a few points. It's nice to know that I've got a point of contact who will help when needed. Thank you Julie
5/5
TrustpilotExcellent service
Excellent service Micheal has been very helpful throughout the whole process! Thankyou
Agent replied · 12 June 2024
Dear LucyThank you so much for your great 5 star review and your lovely comments, it was a pleasure dealing with you and your lovely property, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Great support from Natasha & Ruben throughout . The process was very stressful but they were on the end o& the telephone and kept me informed when they were chasing other professionals. Very friendly, efficient & professional team.
Agent replied · 12 June 2024
Hello Mrs. H, Thank you so much for the wonderful review. It has been a pleasure to have you as a client. Wishing you all the best from Natasha and the rest of the BJB Sandbach Team.
3/5
TrustpilotProblems dealt with.
I have had problems with my tenant, rent arrears, damage and lack of cleanliness after tenant left etc. A claim had to be made on my behalf. This was done very efficiently by Andrew Pass. Thank you Andrew for all your input.
1/5
TrustpilotAvoid avoid and avoid some more
Unprofessional and arrogant. You can often tell just how good an organisation is by how they handle complaints when things go wrong. Butters John Bee don't bother at all. Just rush to try to save their own skin following a series of monumental cock ups and simply throw their customers under a bus. Avoid this company. They have no morals. This is regarding the Crewe branch. Please don't post the usual I'm sorry blurb and invite me to discuss it with the office. It's simply pointless. Been there, done that. They don't deserve 1 star but they're so arrogant there's no option for a 0
5/5
TrustpilotGreat customer service
Liz Thompson has been an enormous help and great source of reassurance whenever assistance is required. Liz coordinates any works and communicates with the all parties effectively; an absolute joy to deal with even when you have water raining through the ceiling!
5/5
TrustpilotVery good service
Lucy has been amazing and has gone above and beyond to help.
Agent replied · 12 June 2024
Dear Adele, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are happy to pass along your kind comments to Lucy.Kind Regards,Hanley Lettings Team
1/5
TrustpilotAVOID MADDISON
Been trying to view our dream home , too be told lie after lie . My partner got told an hour before the viewing to be told the property had been sold! Underhanded tactics from the maddison ! Avoid this estate agents at all cost
Agent replied · 12 June 2024
Hi, we are sorry to see your review. The property in question proved to be popular and our vendor received an offer they were happy with and asked for other viewings to be cancelled, which can lead to disappointment for potential buyers such as yourself. We would be more than happy to help you find another suitable property, you can reach us on 01270814950 to discuss your requirements.
5/5
TrustpilotGreat experience working with from bjb…
Great experience working with from bjb (Crewe) lettings department. Michael Ferris has been very proactive in delivering a exemplary standard of customer service and his “can do” attitude to problem resolution is extremely refreshing in today’s challenging business environment - with thanks
5/5
TrustpilotI had the opportunity to deal with…
I had the opportunity to deal with Chanelle and it’s been an amazing journey. She knows how to do her job and is a very great asset to the company. She has been very professional and prompt. Thank you Chanelle
5/5
TrustpilotBJB Letting Service
The people from BJB have been excellent at each stage of the Letting process. Firstly, from the initial onsite meeting, where the services that could be provided by BJB were clearly explained. The property was on the market the same day. Then, through the viewing / vetting stages frequent updates were given to keep me fully informed about progress.
Agent replied · 12 June 2024
Dear Michael Cunningham, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotSpecial thanks to Patrica
From the first phone call to the Hanley branch, Patricia has been amazing, very understanding and helpful - went above and beyond. Also, thanks go to Amy and Lynn who showed us around. Can’t fault them - well done.
1/5
TrustpilotNot contactable
Please as a landlord stay well clear of this agent they never answer the phones or emails there is no way to contact themA concierge will answer but just say sorry there busy
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email rerviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotTarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.I hope she gets the recognition she deserves for providing me the help I needed.Thanks,Luke
Agent replied · 12 June 2024
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
1/5
TrustpilotDisgusting company
Disgusting company! Nothing but a bunch of lazy unscrupulous animals who just con people rip people off and threaten with pathetic warnings! They fail miserably to carry out repairs to properties they rent out for home owners!stay away from these idiotic bunch of cowboys! They are liars thieves and scumbags
1/5
TrustpilotAs bad as all the others
My initial experience as a landlord with Butters wasn't great and I genuinely preferred the company pre-spicer haart take over - I am now more than ever convinced that the central support systems do not help the front line staff no matter how nice or helpful said staff try to be.I have had incorrect 'fees' taken from my rent - after significant to-ing and fro-ing the branch manager accepted I was right, never explained how the issue had come about and promised a refund [clearly and in writing]...Which despite significant prompting and a formal complaint still is yet to materialise.Oh - and be aware, it doesn't matter what damage your tenant does to your property [pull off a perfectly secure handrail for example] - as the landlord you will have to pay, tenants are literally never held accountable for how they treat the property; I know this is because the DPS swung the pendulum from landlords who used to rince deposits but it has swung too far to the tenants now who just treat a property and their landlord with total contempt and the Agents do not care either way.Charles
5/5
TrustpilotThe property letting service is so…
The property letting service is so efficient from walking into the Winsford office speaking to Jenna my property was marketed overnight and 3 potential tenants found. They are moving in all agreed within a month. The legal and paper work all booked and taken care of and we are kept informed by telephone and emails.5 star service to trust.
Agent replied · 12 June 2024
Dear Jane,Thank you for taking the time to review the service Jenna has provided. I am delighted to hear your comments and wish you and your new tenant all the very best for the future.Kind regards,Rebekka GillLettings Manager
1/5
TrustpilotGood Estate Agent but Poor Drivers
Shame the young blonde female driver in the VW T-Roc doesn't seem to be aware when she is tailgating and trying to cut in front of people at traffic lights that she is driving around with her employer's name all over the car. Dashcam footage submitted. Incident at Four Lane Ends traffic lights headed towards TarporleyAround 20:00 7/2/24
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