Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotElisha has managed a number of my…
Elisha has managed a number of my properties for me and has always gone out of her way to provide me with excellent service above and beyond the Call of Duty, so I have no problems in recommending her and her company to anyone requires a property to be managed for them.Ron Turley.Featherstone Farm Hotel. New road,Wolverhampton,WV10 7NW
Ronald · 28 November 2019
Agent replied · 12 June 2024
Hi Ronald Turley, thank you so much for your positive comments about butters john bee Wolverhampton Lettings! We hope to see you soon!
★★★★★ 4/5
TrustpilotConner was on time and very helpful…
Conner was on time and very helpful with the viewing
Adam · 11 November 2019
Agent replied · 12 June 2024
Dear AdamThank you for your great feedback, I will ensure your comments are passed to Connor. If you have any questions or need further assistance please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
★★★★★ 5/5
TrustpilotBen has been great help in assisting me…
Ben has been great help in assisting me with a number of issues that have arose over the past few days in my property. He has maintained great communication with me and had the issues resolved quickly and efficiently!
Sarah · 30 October 2020
★★★★★ 5/5
TrustpilotAssistance from Gurdia. Thanks.
Gurdia was very helpful at all stages of the purchase.
Light · 20 August 2019
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton
★★★★★ 5/5
TrustpilotWe have received an excellent service…
We have received an excellent service from Luke Hill. Luke was always available, very professional and approachable every time we needed some help with anything to do with the property.Thank you Luke once again.. keep up the great work!
Khadijah · 30 July 2020
★★★★★ 5/5
TrustpilotI recently dealt with Hayley Kelly at…
I recently dealt with Hayley Kelly at the Stafford branch, it was really refreshing to have someone as helpful as Hayley and who clearly knew her job well. She was friendly yet professional. Would recommend hee highly to anyone.
Kelly · 23 July 2020
★★★★★ 5/5
TrustpilotI had a brilliant and very…
I had a brilliant and very professional phone call of Dennis Mellor, she was very well spoken and polite in her call I would recommend her as a spokes person for John bee estate agents
Craig · 11 June 2023
Agent replied · 12 June 2024
Thank you for your kind words Craig.. Well done Denise. Congleton BJB
★★★★★ 2/5
TrustpilotHad dealings with Hanley Stoke on Trent…
Had dealings with Hanley Stoke on Trent branch.Trying to communicate with them is nigh on impossible.They do not answer the phone in a timely manner, everyone is either unavailable or “in a meeting” do not ring back or answer emails. Very unprofessional.
Gill · 11 October 2022
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
Trustpilotit's very profetiona
it's very proffetional and I also loved the house I visited.
Michael · 10 November 2025
★★★★★ 5/5
TrustpilotVery impressed with Stacey
I recently dealt with Stacey at the Hanley branch, and I was really impressed to have someone as helpful ay Stacey, who not only knew her job extremely well, but she was friendly and yet professional. Highly recommended.
Anne · 2 October 2020
★★★★★ 1/5
TrustpilotDisappointed
For a local letting agency (BJB Newcastle under Lyme)to take money off a local charity for a property that was not fit for purpose, no boiler, basic safety features and in an advanced state of repair shows blatant disregard. At the very least the charity should have its money returned and the letting contract cancelled.
Lorraine · 2 June 2020
Agent replied · 12 June 2024
Dear Lorraine, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotFantastic support from BJB
Fantastic support from BJB. Butters John Bee lettings have been fantastic at supporting me with the marketing of my fathers property after he passed away. They have given me endless support, with making the property rentable and finding a tenant in rapid time. I would highly recommend anyone that is letting there house, uses there services.
Jon · 15 January 2020
Agent replied · 12 June 2024
Dear Jon Burgess, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
★★★★★ 5/5
TrustpilotLuke Hill - Top Man
Luke Hill has been superb, he always manages to find great tenants quickly and goes above and beyond what you could expect from anyone, always efficient and professional, a real pleasure to deal withThanks LukeDarren & Diane
Darren · 8 December 2020
★★★★★ 5/5
TrustpilotGreat service.
We were impressed with the professional service of BJB right from the initial meeting. The photos were great and the sales particulars excellent quality. A buyer was found quickly and when they unfortunately pulled out, another one was found within 3 days. We were kept updated weekly throughout the selling process. We would definitely use them again.
Sarah · 15 July 2019
Agent replied · 12 June 2024
Thank you so much for your review. We so appreciate the feedback and especially when you must be busy following your move. Many thanks. Julia Bramfitt CPEA FNAEA (Branch Manager)
★★★★★ 5/5
TrustpilotAmazing service
Amazing service! I’ve been dealing with Grace (in the Hanley branch) who has been absolutely amazing! Constantly kept me up to date with every step of the process with renting my property out. Super helpful and very efficient!
Georgina · 24 August 2020
★★★★★ 5/5
TrustpilotBest service ever!!!
Best service ever helped me with Lucy was my advisor she sorted every problem I had and also guided me where I was stuck I would definitely say Butters Johns Bee is better then most other letting agents!
Mariam · 29 July 2020
★★★★★ 5/5
GoogleExcellent service, sold 2 properties with them..
i would definitely recommended to others..
CROWN · 16 October 2025
★★★★★ 1/5
TrustpilotGreat service from the staff at the…
Great service from the staff at the winsford branch, however do not take up their offer of solicitors as they are totally incompetent. They obviously work on commission from these solicitors and unfortunately John bees haven’t vetted them makings the experience less than satisfactory.
Gerrard · 13 June 2022
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotStacey O'Hara
Stacey is a pleasure to work with, she is always informative, polite and responsive. Nothing is too much trouble and she is always on hand to deal with any issues. She is a credit to the company
Office · 30 October 2020
★★★★★ 5/5
TrustpilotAn estate agent with an eye for detail... thank you!
Can't review the company directly here, but I can review and compliment Hayley at the Stafford office for attention to detail, great customer service and having done her homework before the viewing. Made more impressive due to working with other estate agents in the area and they were not in the same league! Thank you :-)
Andy · 28 October 2019
Agent replied · 12 June 2024
Dear Andy, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us, your wonderful feedback and rating mean a lot to us.Butters John Bee Lettings
★★★★★ 5/5
TrustpilotGreat Customer Service by Charlotte
Been looking for a house for a few months now, Charlotte has been awesome in helping me and my partner find a house and has answered all of our questions (which there have been many) quickly and promptly
Luke · 7 July 2020
★★★★★ 5/5
TrustpilotThanks to Grace for arranging and…
Thanks to Grace for arranging and finalising everything
Keith · 18 October 2019
Agent replied · 12 June 2024
Thank you for your kind positive words towards the service Grace has provided. Kind RegardsAbigail Iliff Lettings Manager
★★★★★ 5/5
TrustpilotI would just like to say that from…
I would just like to say that from start to finish I have been dealing with Abbey, Lydia, Chelsea and Grace and they have all been professional, thorough, speedy and extremely pleasant throughout the whole process. I have no hesitation in using butters John bee again and recommending others too.Thank you for an extremely good service
Patricia · 11 October 2019
Agent replied · 12 June 2024
Dear Patricia Thank you very much for your kind words towards us all in the branch and the service in which has been provided to you. Its lovely to hear such wonderful feedback.Kind regardsAbigail IliffLettings Manager
★★★★★ 5/5
TrustpilotPhil was awesome
I needed to write a review that I couldn’t resist . Phil at Butters John Bee. Extremely helpful, ensured that I was taken care of and I would say deserves a raise. Happy to have been in such good hands and pray that he continues to thrive for excellence. Brilliant Guy he is
Julie · 13 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
