Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotExtremely unreliable, without respect to people’s time.
I tried to book a viewing for couple days now. Always someone will call me back, of course no call back. Decided to view different properties from more reliable agency. L
Ola · 29 August 2023
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotMolly Farrelly
Molly Farrelly is a joy to deal with - she always does what she says she's going to do, keeping me informed all the way. Very good at communicating, very efficient but with a friendly touch.
Kerry · 15 January 2021
★★★★★ 1/5
TrustpilotUseless
This company doesn't seem to have any employees! If they do, they certainly aren't doing their jobs as I sent several messages about properties but had no reply. If they can't be bothered to respond to customers, I'm not going to chase them to give them MY custom.
Jordan · 1 November 2021
Agent replied · 12 June 2024
Hi Jordan, we're sorry to hear this, it isn't the five star level of service we strive for. If you'd like to discuss this further, and let us assist you with finding a suitable property, please send an email to reviews@bjbmail.com and we will ensure it is sent to the right team and handled quickly.Thank you
★★★★★ 5/5
TrustpilotI have been impressed and reassured by…
I have been impressed and reassured by the prompt and professional way Danielle has dealt with our tenant . He has been most difficult to communicate with and Danielle has shown extreme patience and tenacity in her quest for a peaceful conclusion to the situation that he has created . I am most grateful .
Kathleen · 20 February 2020
Agent replied · 12 June 2024
Hello Kathleen,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotThank you so much to the team in Stone…
Thank you so much to the team in Stone branch. Paula, Michelle and Grant took over from the old team a few weeks ago and since then I have had numerous viewings and have accepted an offer today. They kept me informed the whole way through and I couldn't have asked for better service. Thanks again.
Kay · 12 August 2019
Agent replied · 12 June 2024
Dear Kay Edwards, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stone
★★★★★ 5/5
TrustpilotJade at the butters John bee Kidsgrove…
Jade at the butters John bee Kidsgrove was absolutely brilliant when I spoke to her, so friendly to speak too and kept me up to date with the information I needed ! Definitely needs the recognition
Jay · 13 December 2020
★★★★★ 1/5
TrustpilotDisgraceful, be prepared to consult the Ombudsman to resolve issues with this pathetic organisation
1. BJB appointed to let my house
AntB · 6 December 2025
★★★★★ 1/5
TrustpilotThey won’t leave me alone
harassing me with spam texts telling me to ring them
Ron · 13 October 2024
Agent replied · 22 October 2024
I am sorry Ron that you have been receiving unwanted text messages, I have checked our system in the Winsford office and you are not registered with ourselves? can I please ask you contact the Winsford branch to discuss your concerns so I can look into this for you? Kind Regards Winsford Team.
★★★★★ 5/5
TrustpilotThanks BJB Crewe
Michael and the team at Crewe have been in regular contact with me over this lockdown period giving me advice and reassurance with my rental property...I really appreciate the peace of mind their contact gives me.
Suzie · 14 November 2020
★★★★★ 5/5
TrustpilotVery happy with the service Butters…
Very happy with the service Butters John Bee has provided. Especially a big shout out to Ben who was efficient,excellent customer service skills and dealt with the problem in a swift timely manner. Thank you :)
Becky · 13 November 2020
★★★★★ 5/5
TrustpilotExcellent service from Jason and Hayley from Stafford Butters John Bee
Excellent service from Jason and Hayley when renting my house out through Butters John Bee Stafford. I was constantly kept up to date with everything that was happening and they went out of their way to find the ideal tenant and speed up the renting process. I Couldn’t recommend them highly enough, thank you for everything
Susan · 1 May 2019
Agent replied · 12 June 2024
Dear Susan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you have any further questions, please give us a call. We're always happy to help! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford estate agents
★★★★★ 1/5
TrustpilotVery unprofessional and dubious company
Had viewing arranged today with Marcin. He was punctual and helpful at the viewing.
Olusanmi · 23 September 2025
★★★★★ 5/5
GoogleAn excellent company with excellent staff, they have just recently sold a commercial property in Stoke-on-Trent on my behalf with minimal input from myself. I found Butters John Bee to be a very professional company and would highly recommend their services to anyone who asks.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 25 August 2021
Agent replied · 24 August 2024
Dear Mr Johns,
Thank you for your positive review it is good to hear you are happy with the service provided.
★★★★★ 4/5
GoogleRecently I have been looking for an office to expand our business in to and have been looking in the Stoke area and surrounding areas. As this is a new venture for our business, we had no idea of which Estate Agents to approach to assist with the search. The Commercial Team at Butters John Bee have been extremely helpful and understanding with our needs. They have made the right suggestions and organised the visits to view, in a prompt and timely manner to suit our availability. We have found an office that meets all of our requirements to move in to. I would have no reservations in using them again for this service.
Charlie · 25 August 2021
★★★★★ 5/5
Trustpiloteverything worked well
everything worked well. Jenna was brilliant
John · 27 January 2020
Agent replied · 12 June 2024
Dear John,Thank you for taking the time to review our service. I am delighted to hear that you found our processes to be efficient and I am looking forward to working with you in the future.Kind regards,Jenna StelfoxLettings Manager
★★★★★ 4/5
TrustpilotElisha has been fantastic
Elisha has been fantastic, juggling the issues Ive had whilst renting my property out. She kept me updated and informed and nothing was too much trouble. Really appreciate all the hard work. Thanks Elisha :)
Manjit · 24 November 2020
★★★★★ 5/5
TrustpilotGovernment nonsense
Having been caught up with the UK government's latest wheeze regarding electrical certification for rental properties. I would like to thank Debbie Ashford-Thom for following through with issues raised in this process. Most prompt and courteous.
Alison · 6 August 2020
★★★★★ 5/5
TrustpilotIm a contractor working for butters…
Im a contractor working for butters John Bee they have a Friendly head office team and each property manager are very easy to speak to and help out much as they can. Overall working for them so far has been a great experience and hope to last for years to come. Thomas Beff Cleaning Services
Thomas · 4 April 2019
Agent replied · 12 June 2024
Hi Thomas, we are very happy with your positive feedback, Thank you for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotSophie a Credit to bjb
Sophie from bjb has provided the most exceptional service from the day we met to put my house on the market to it being Sold.
Anita · 9 May 2025
★★★★★ 5/5
GoogleAlways good and prompt service , professional service highly recommended
Carl · 16 October 2025
★★★★★ 1/5
TrustpilotDreadful dreadful dreadful
Would be minus zero if I could
GIBBO · 13 November 2025
★★★★★ 5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
Tania · 15 July 2020
★★★★★ 5/5
TrustpilotGreat service
From buying the property through to a successful letting, it was all handled by BJB Newcastle.Everyone knew what had to be done and steered me through the process which was completely new to me as this was my first such project. I've learned a lot from them and would recommend using the team
Val · 23 October 2019
Agent replied · 12 June 2024
Dear Val It has been a pleasure to assist you in the letting of your property and to see it from start to finish. On behalf of all the team we wish you all the best for your future and look forward to working with you again. Kind RegardsAbigail IiliffLettings Manager
★★★★★ 5/5
TrustpilotExcellent Service from Andy Pass
We were very happy with the level of service received from Andy Pass. He is professional. The problems were dealt with quickly and efficiently. He ensured we were kept informed throughout and we felt that nothing was too much trouble (especially through difficult times due to COVID). Thank you again Andy.
Jackie · 24 June 2020
Agent replied · 12 June 2024
Dear Jackie, Thank you for your five star review regarding Andy. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
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