Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBen better up North.
Was looking to find a place in Crewe to rent out whilst I was on a job up North. Dealt with a chap called Ben who was most helpful and accomodating, Seemed a top man and a credit to his firm, so unlike many of the estate agents I've dealt with down south over the past 30 years.
David · 13 December 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review for Ben. We are glad he was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB CreweLettings
★★★★★ 1/5
TrustpilotAvoid this company if you want to rent…
Avoid this company if you want to rent your house out . Terrible customer service as unable to speak to anybody , they don’t return your calls . Paid for a fully managed service but you wouldn’t think so as often had to contact the tenants myself . Moved lettings agents this time around due to the poor service .
Susan · 13 July 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. This has now been raised internally, however if you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotSuper fast service
Elisha was our contact for a property and was great. I called on Saturday and she accommodated us with a viewing on the same day. I needed to find a place urgently and she made it all happen within a few days. Always answered any queries swiftly. (Anita O'C).
Customer · 30 March 2020
★★★★★ 4/5
TrustpilotI recently dealt with Bev and her team…
I recently dealt with Bev and her team at the Telford branch. They were all very knowledgeable and helpful
David · 25 May 2019
Agent replied · 12 June 2024
Hi David Dickens, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
TrustpilotCharlotte Foden was really helpful and…
Charlotte Foden was really helpful and made the whole process easy from start to finish!Can’t thank her enough! 5*
Reegan · 17 May 2019
Agent replied · 12 June 2024
Hello Mr Westwood, thank you for your kind words and 5* review. If we can ever be of any help in the future please do not hesitate to contact us. Kind Regards - the Hanley Lettings Team
★★★★★ 5/5
TrustpilotProperty Management - Andy Pass
As contractors we have been in communication with Andy Pass who has been working with us regarding empty properties requiring maintenance, key logistics and chasing invoice payments. He responds well to emails, and we have successfully completed some outstanding maintenance jobs with prompt payment too. Thank you Andy
BMG · 17 July 2020
★★★★★ 5/5
TrustpilotExceptional
Butters John Bee are an amazing company they gave me a brilliant service from start to finish. The property manager Andrew Pass who looked after me throughout my tenancy was amazing, he would sort anything I needed and has been very understanding and helped me with everything. I Would highly recommend, such a professional service especially from Andy I’ll be sad to leave. thank you!
Tanya · 19 February 2020
Agent replied · 12 June 2024
Hello Tanya,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotBJB Crewe Fantasic.
We had the best service from a lady called Corrie,she did everything to make sure things went smooth for us,kept us updated and we can’t thank her enough,a real credit to the team,from all the things we had to do and from Corrie’s side she made sure things were done and kept updating us also,just fantastic all round,just the best service thank you again.
PHIL · 19 June 2020
Agent replied · 12 June 2024
Dear PhilThank you so much for your fantastic review, we appreciate your great feedback and will pass this on to Corrie, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
TrustpilotGreat Service
Great staff (especially Ellie) very helpful, professional and efficient. Sorted my move with minimum fuss and stress.
Dean · 11 February 2020
Agent replied · 12 June 2024
Hello Dean,Thank you for your kind review about Ellie, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotChelsea was really helpful in helping…
Chelsea was really helpful in helping us find our first house to rent. Would definitely recommend 😊
Beth · 7 February 2020
Agent replied · 12 June 2024
Dear Beth, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 1/5
TrustpilotNewcastle-under-Lyme branch - AVOID
Newcastle-under-Lyme branch have used misleading photographs of an unsuitable property to obtain money by deception from a local charity - unless they return all monies paid and cancel the tenancy agreement, I would not recommend anyone rent from them.They were awful letting agents when I last used them, intrusive and unhelpful. And people wonder why landlords and estate agents have such a bad name!
Chris · 2 June 2020
Agent replied · 12 June 2024
Dear Chris, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotCannock branch
Cannock branch Great team.Nothing too much trouble.Thanks Andy for all your help.
Miu · 11 May 2021
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotRenting my property through butters john bee
Connor was very friendly and professional, explained the services available. I would definitely recommend butters john bee.
Tracy · 14 November 2019
Agent replied · 12 June 2024
Dear Tracy Jones, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Congleton Lettings
★★★★★ 4/5
TrustpilotBJB Winsford Lettings
After my tenant gave notice and moved out beginning of June, Jenna Stelfox took over the re letting of my property. Prospective tenants were found within a week.Great service by Jenna and good communication, smooth transaction.Would recommend Jenna at Butters John Bee Winsford, very helpful and friendly.
Michelle · 6 July 2020
★★★★★ 5/5
TrustpilotDealt with Emma at the Crewe office she…
Dealt with Emma at the Crewe office she was very professional and friendly would definitely recommend!
Daniel · 6 February 2020
Agent replied · 12 June 2024
Dear DanielThank you for your great 5 star review, please do not hesitate to contact us if we can be of any further assistance.Kind RegardsButters John BeeCrewe Lettings
★★★★★ 5/5
TrustpilotI have recently rented a flat from…
I have recently rented a flat from butters John bee. I received a very professional service from them all. Chelsea in the Newcastle under Lyme branch made the whole process very easy for me, and as stress free as possible for me. All the staff I dealt with were very pleasant and helpful, and will not hesitate to use them again in the future.
Jayne · 23 January 2020
Agent replied · 12 June 2024
Dear Jayne Mueller, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 1/5
TrustpilotShocking service - had to go to the ombudsman
I would strongly caution anyone considering Butters John Bee for property sales.
Jad · 12 January 2026
★★★★★ 5/5
TrustpilotChelsea was great very helpful and…
Chelsea was great very helpful and professional, answered all our queries in a timely manner.
Brook · 28 May 2020
Agent replied · 12 June 2024
Dear Brook, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotWhat a delight Natalie is to deal with…
What a delight Natalie is to deal with - I deal with a few rental properties through Natalie, and when I speak with her I get 100% attention, and she always does what she says she will do, in a professional but friendly manner.
Kerry · 28 January 2021
★★★★★ 5/5
TrustpilotJenna was great with everything…
Jenna was great with everything couldn't fault her hope to deal with bjb in the future
Emma · 10 October 2019
Agent replied · 12 June 2024
Dear Emma,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with our lettings service and cannot fault our processes. Kind regards,Jenna Stelfox Lettings Manager
★★★★★ 5/5
TrustpilotCrompton Grove
Hi, just a quick message to say thankyou very much to Ellie with whom I had a viewing with this lunchtime in Trentham. Very polite, professional & knowledgeable about the local area. Lovely to talk with & a really positive person! What else can I say? The perfect person at the perfect property! A credit to your branch & company! Well done 👍
Mark · 29 February 2020
Agent replied · 12 June 2024
Dear Mark,Thank you for your review about our team member Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotI have been delighted by the service…
I have been delighted by the service received from bjb (Crewe) lettings department. The manager, Steve, offered me some exceptional insights and upfront professional advice from the start of my “buy to rent” experience, which has allowed me to minimise potential risks, avoid making silly mistakes through lack of experience and maximise the benefit from my property portfolio that I am building up
Mark · 28 February 2020
Agent replied · 12 June 2024
Dear MarkThank you for your great 5 star review, please do not hesitate to contact us if we can be of further assistance in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
TrustpilotAmy has shown professionalism and…
Amy has shown professionalism and understanding throughout our house sale. She listened to what we needed and went above and beyond her job requirements- even emailing us late evenings and over the weekend.Butters are very lucky to have such a valuable member of the team. We will definitely be using you again and have recommend you to our friends. Lorna and Jon Smith.
Jon · 16 December 2019
Agent replied · 12 June 2024
Dear Jon and LornaThank you so much for the lovely review you have written. I am delighted that Amy was able to provide the high standard of service we always aim for. Wishing you both a very happy new year!Kind regardsJulia Bramfitt CPEA FNAEABranch Manager
★★★★★ 5/5
TrustpilotFantastic Service Provided
Ben has been Fantastic. Always available to provide advice and answer any questions I have. Having used various agents, I can testify this is the best service I have ever received. Would highly recommend to anyone looking for an agent to manage their property.
Rebecca · 13 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
