Trusted Agent profile · Stoke-on-Trent
★★★★★
1,135 reviews across 2 platforms
Suite 1, Albion House No.2 Etruria Office, Village Forge Lane, Festival Park, Stoke-on-Trent, ST1 5RQ
Butters John Bee Land's office in Stoke-on-Trent, at Suite 1, is rated 4.2 out of 5 across 1,135 reviews on two platforms, including 59 Google reviews rated 4.7.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and efficient service
Butters John Bee provided a professional service, with honest advice, resulting in a good sale! Teresa and Kathy were informative and helpful throughout the process.
Thank you for your star rating Alistair!Regardsbutters john bee Winsford
5/5
TrustpilotExcellent Service
Straight forward, Excellent service. Michael Ferris was a great help. He was very professional yet friendly at the same time. Would recommend to others.
Dear DanielThank you so much for your great 5 star review, we appreciate you taking the time to give this fab comments, please do not hesitate to contact us if we can be of any further help or assistance.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotThe busy Bees worked their magic!
The two lovely ladies from bjb Lydia & Chelsea were a breath of fresh air during these difficult times, they both scored a 10 out of 10 for delivering a professional first class service, I was kept informed at every stage of the Lettings process and received spot on advice... Well done Ladies!Paul Landlord
2/5
TrustpilotNo communication
Having put my house up for sale with BJB,they were really helpful at the start had a offer on my property within days of putting it on the market but now nearly 3 months on no communication what so ever from them,I keep calling the Longton branch for updates but no one ever calls back not happy with the service
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
Trustpilot5 Star Experience
Chanelle is an absolute godsend and a credit to your organisation. She went above and beyond and was exceptionally professional from the initial point of contact and thereafter. The process was swift with no delays which is incredible considering the pandemic. I will definitely be recommending to all my family and friends.
5/5
TrustpilotVery helpful and could not do enough…
Very helpful and could not do enough for us Would recomend them Chelsea went out of her way to answer any questions we had
Thank you for your kind words. We hope that your tenants will be very happy in their new home. Kind RegardsAbigail iliffLettings Manager
5/5
TrustpilotWe had a viewing tonight we were met by…
We had a viewing tonight we were met by a lovely young man called marcin who was very helpful polite and happy to do his job, even though the house was not for us I would most definitely use this company again for there professionalism and help.Thank you marcin Crewe butters John bee
Thank you for your kind review Nicola, I really appreciate your feedback and hopefully I can help you in the future! March BJB Lettings Team!
5/5
TrustpilotExcellent advice
Thank you Michael for your excellent help and advice when looking for a rental Property. I found your advice professional, knowledgeable and supportive.
Dear AlisonThank you for your 5 star review and your lovely comments, please do not hesitate to contact us if we can be of further assistance in the future.Kind Regards Michael FerrisLettings ManagerBJB
4/5
TrustpilotRebekka has been really helpful though…
Rebekka has been really helpful though this process. I just want to thank her for all the help she has given us.
Hello Ang,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI had given up hope of ever selling my…
I had given up hope of ever selling my property. My friend recommended Butters, Lauren came out and had a chat and 8 weeks later we had sold!! at last.From selling and buying a property with the Winsford branch, was a great experience. Kathy, Teresa, Leyla and Pippa and Lauren the manager were all very happy, friendly, smart and professional. Nothing was ever to much trouble and I would highly recommend them.
Sue, Thank you so much for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property!
1/5
TrustpilotAn awful experience with selling a house!
Very unprofessional nd unrealistic valuations, nagging to sign the contract quick to earn money from the auction and auction search pack. Poor photos, not giving updates, many people engaged so no one responsible. Everytime when I called for an update or with other questions I hear someone call you back, which never happened. An awful experience, keep away or check through your agent well.
5/5
TrustpilotWe would be proud to recommend Liz…
We would be proud to recommend Liz Thompson at Butters for her can do attitude. Before Liz took over all our problems when some idiot crashed his car into the front of our property we were seriously considering a change of agent. Liz has ensured that Butters retains the business.Jenny & Terry Williams
5/5
TrustpilotExcellent service.
Recently had an issue with the garage door massive thank you to Danielle for getting this fixed for us so fast.
Dear Michelle, Thank you for your five star review regarding Danielle. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotStacey
Stacey is friendly, helpful and responsive. She is an excellent communicator and is very informative. She assists in any way required.
Dear Chloe, Thank you for your five star review regarding Stacey. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotAbsolutely fabulous service
Absolutely fabulous service, I dealt with all the ladies in the winsford branch, Sara, Pat, Lauren,Tresa and Sophie. The complete experience from day 1 of getting the house on the market to the end exchange was completely stress free, reassuring and so friendly and kind. I would highly recommend.
Thank you for your kind review for the team Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
3/5
TrustpilotNantwich office different league
We had dealings with the Nantwich office around six years ago first rate team aways keeping us up to date with the house sale in Nantwich we can’t say the Team at the crewe office are in the same league very poor service including no up dates or feed back also not returning phone calls would we use the crewe office again after the last sale that’s a big No
Good morning Mr Cheshire,Thank you for leaving your review. Please would you give me a call on 01270 213541 so that we may discuss your comments further.Kind regardsFran WheatcroftBRANCH MANAGER
1/5
TrustpilotShocking estate agents if selling…
Shocking estate agents if selling through them. Zero communication on feedback. They don't let you know when you have viewers, they do absolutely nothing! Will be listing my property elsewhere
5/5
TrustpilotWe have just had our first inspection…
We have just had our first inspection as tenents in 3 years due to covid restrictions. BJB were really accommodating when booking due to work restrictions. Natalie came round and completed the inspection, I was really impressed how thorough she was. She took loads of pictures and made loads of notes. I would definitely recommend BJB and Natalie services.
Thank you for taking the time to leave a review for Natalie. We are glad she was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB CreweLettings
1/5
TrustpilotJoke Company
As a landlord BJB managed two properties for twenty years. Since the takeover by Spencer Hart they have become worse than useless.
5/5
TrustpilotMoving during an epidemic
As if moving isn't stressful enough, add covid-19 into the mix and its mayhem!! But Luke Hill has been at the end of the phone answering my many questions and Elizabeth Thompson has been at the end of an e-mail sorting out any issues pronto and without hesitation!! I cannot thank you enough!!
5/5
TrustpilotWe viewed a property on Saturday 21/03
We viewed a property on Saturday 21/03, Elisha Hennessey was our contact both over the phone and at the property. She managed to get us a viewing within a couple hours and sealed out deal on the following monday. We were all completed in under a week. Faultless service. Thanks again. (David T)
5/5
TrustpilotAfter a very difficult and eventful…
After a very difficult and eventful sale, we are finally settled in our new home. Butters John Bee came through for us and our thanks go out to the whole team in the Crewe office. From our valuation by Tom our negotiator Belle and a final push from Fran at the helm we can only leave positive comments. Keep up the good work folks, your all doing an excellent job.
Good afternoon Andrew,thank you for our fabulous comments. I am happy to hear you are now settled into your new home.Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotBJB customer support
Having initially contacted BJB regarding renting a property, I was put in contact with Charlotte. Since this point, Charlotte has been on hand to answer any queries I may have had. Always helpful and always available, via emails. She has gone above and beyond to support me with finding the right property.
5/5
TrustpilotButters John bee
We applied for a property bjb had to let we contacted the hanley agency and spoke to Lucy who helped us every step of the way, she kept us informed all the way through, I would recommend people looking to rent or buy a property to go butters John bee there amazing!!!
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