Trusted Agent profile · Stoke-on-Trent
★★★★★
1,135 reviews across 2 platforms
Suite 1, Albion House No.2 Etruria Office, Village Forge Lane, Festival Park, Stoke-on-Trent, ST1 5RQ
Butters John Bee Land's office in Stoke-on-Trent, at Suite 1, is rated 4.2 out of 5 across 1,135 reviews on two platforms, including 59 Google reviews rated 4.7.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from all of the staff…
Excellent service from all of the staff at the Newcastle branch, especially Chelsea Woodroofe. I was kept updated on the progress of the let throughout. Thank you.
Dear HelenThank you for your kind words. Chelsea is delighted to have assisted you with another let for yourself and hopes to deal with you again in the future. Kind RegardsAbigail Iliff Lettings Manager
5/5
TrustpilotStaff at bjb are really helpful such a…
Staff at bjb are really helpful such a brilliant team. Dealt with Stacey directly really helpful and understanding with our requirements such an asset to bjb.
Hello Nick,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotThank you Deborah Birks .. helpful as ever.
I have used BJB to mange my flat I let for a number of years. Overall there service has been well above average and I am happy with the service they have supplied over the years.But every now and again some one shines Deborah Birks .. thank yo for assisting in the resolution of the tenant leaving issue. Prompt, courteous and efficient.I can definitely recommend these guys to manage any properties you are letting
Hello Rick,Thank you for your review about our team member Deb from out property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotFantastic service from Sophie in the Telford branch
We received a great service and would not hesitate to use again, Sophie went above and beyond to ensure our purchase completed without any issues. We highly recommend.
Dear Mike Coleman, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Telford estate agents
5/5
TrustpilotExcellent service
Excellent service from Jenna, Rebekka and the team when placing tenants locally. Good knowledge of local market trends etc. I will be using their services again. Richard
Thank you for your lovely review Richard.
5/5
TrustpilotFast and effective communication from…
Fast and effective communication from Michael Ferris and the team at Congleton. The property was let within three days of going to market. Great service so far
Dear JamesThank you for this great review, it was a pleasure dealing with yourself and your lovely property, please do not hesitate to contact us we if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
5/5
TrustpilotChelsea has been first class and guided…
Chelsea has been first class and guided my partner and I through the process of moving home fantastically. We couldn’t have asked for a better service!
Hello Daniel, we appreciate you taking the time to leave us this feedback.
5/5
TrustpilotMet the lovely Patricia from the…
Met the lovely Patricia from the winsford office yesterday viewing a property.If there was ever anyone totally suited to a job then this is her!!!. I have viewed a few properties lately with other agents and none of them were as good as this lady. John butters bee you have a cracking member of staff in pat, she was so friendly and helpful and most of all didn't rush me in and out!!!.
Dear Michelle,Thank you for completing a review following a viewing with Patricia. I am happy to read that you felt the service she provided was very friendly and helpful.If we can be of further support during your search for a new home, please do not hesitate to contact us again.Kind regards,Jenna StelfoxLettings Manager
5/5
TrustpilotHoping to get my first home and…
Hoping to get my first home and couldn't thank Ellie enough she is so lovely, genuine and helpful. Thank you so much butters and Ellie.
Dear Laura,Thank you for your review about our team member Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from buttersjbee. In particular Natasha who always kept us informed and responded promptly to calls and emails
Thank you so much Mr. Sharratt for your feedback it is very much appreciated, best regards, Natasha & the BJB Sandbach Team
1/5
TrustpilotI can't recommend them any more.
I've been a landlord with BJB since 2007, no issues. However, since 2021 and I think with a management change, it has all been going downhill.Not keeping me compliant with my regulatory requirements, not taking ownership of issues and not recompensing me appropriately for mistakes they made. I rate Emma but everyone else lost their duty of care. Sadly, I had no choice but to leave.
5/5
TrustpilotCerys and Taylor are so lovely and…
Cerys and Taylor are so lovely and professional, both tremendously good at their jobs,
5/5
TrustpilotPut my mind at rest … very…
Put my mind at rest … very professional… thought I had a complicated issue to sort out … was easily sorted out and processed … why go anywhere else to be Frank .. excellent service from Phil …. Hats off
Thank you for your kind words about Phil. BJB Crewe Property Management Team
1/5
TrustpilotDo not trust
Do not trust They only work to help people from winsford, if you’re an outsider you’ll seriously regret buying in this town , Everyone is related and they hate outsiders and they make it very clear.This estate agent profits off making you buy and forcing a sale for less ! Avoid this town avoid this agent
5/5
Trustpilotgreat service
Can’t thank Micheal and Connor enough they have helped us brilliantly from start to finish. Would highly recommend butters john bee congleton for there service!
Dear Charlotte, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. butters john bee Congleton Lettings
5/5
TrustpilotMichael Ferris review
Michael Ferris has been very professional throughout the process of securing my first home, I’d like to thank him for being so helpful
Dear ChokchaiThank you so much for your great 5 star review and we hope you enjoy living in your new home, if you have any questions or need assistance please do not hesitate to contact us.Kind RegardsButters John BeeLettings
5/5
TrustpilotSarah dickens and Tresa Harris have…
Sarah dickens and Tresa Harris have both been great, they are always enthusiastic, willing to help and resolve any queries that I have raised. I appreciate their service, I hope the lettings team are just as good in Crewe as I’m looking to rent my house out with them because of Sarah and Tresa’s service.
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards Lauren Ellison BJB Winsford Sales Team
5/5
TrustpilotGreat service!
Great service from Liz Thompson and her team, very helpful and always willing to go the extra mile and ensure things run smoothly.
Dear Liz, Thank you for your lovely review about Liz. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotHayley Kelly and Jason Bayliss have…
Hayley Kelly and Jason Bayliss have been superb in renting my property quickly and efficiently. All paperwork from Michelle Radcliffe was quick and easy to understand.
Dear Mr. Townsend, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford Lettings
5/5
Trustpilotvery good
Charlotte Foden was very pleasant and approachable.Had the answers to all our questions and was very speedy and getting everything sorted for us.
Good afternoon Calum, Thank you for your kind review regarding Charlotte, If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
1/5
TrustpilotIncompetent
Just going through TPO regarding a rental property. BJBs have no comm., no organisation, no management. They should not be in the business of letting properties. The only thing they excel in, is incompetence. Landlords steer clear unless you want to spend years chasing these cowboys for answers as to why monies are being deducted for no clear reason. Only time we had a proper response is when the TPO have been involved. AVOID!
1/5
TrustpilotHorrendous treatment of tenants
i have been reliably informed that this letting agent let a property to an organisation supporting vulnerable women that turned out to be unsafe with no fire escapes or standard safety equipment, was covered in piles and bags of rubbish and which turned out to have no boiler, and are now disputing that they have done anything wrong. Wanted to warn people away from this letting agent as they’re clearly dodgy.
Dear Rowan, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotThank you to Laura and Hayley from…
Thank you to Laura and Hayley from Stafford branch for letting my property so quickly and for their patience with my lack of IT skills!
Thank you again for taking the time to let us know how we did. We hope you have a great day, and we look forwards to any further business together.
5/5
TrustpilotExcellent all round
Diane and the team at BJB were excellent at chasing up the Vendor and Solicitors, as well as keeping us informed of progress. Highly recommended.
Hi Matt,Thank you very much for the feedback, it is much appreciated.Best WishesDiane
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