1/5
GoogleI would never use allen and Harris again. They our very rude and unhelpful. When you call they never call you back . The manager Kate is very unprofessional .
Trusted Agent profile · Stoke Gifford
Allen & Harris Stoke Gifford reviews
★★★★★
365 reviews across 2 platforms
41 North Road, Stoke Gifford, Bristol, BS34 8PB, BS34 8PB
Part of Allen & Harris, see every office.
Allen & Harris's office in Stoke Gifford, at 41 North Road, is rated 3.4 out of 5 across 365 reviews on two platforms, including 160 Google reviews rated 4.3.
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Reviews
Every review we hold for the Stoke Gifford office, from every platform, shown as written. First names only.
Google5/5
GoogleAlex has been extremely helpful in my search for a suitable rented property in the Bristol area. Clearly very experienced but importantly understands the customer’s needs.Thank you as not all other agent agents have been as professional and efficient as this .
5/5
GoogleI have mainly spoken with Chloe and Amy and they are both so easy to communicate with. Both have been very patient and empathic in our conversations and I can't recommend them enough
Agent replied · 11 November 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotClifton Team
Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.
1/5
TrustpilotIs this discrimination??
I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!
5/5
GoogleI had very good experience with Josh, who was very helpful and had managed to get my mortgage sorted after the previous application being rejected where I dealt with different mortgage advisor.
Agent replied · 11 November 2024
Thank you for your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotTrustworthy always do a good job.
I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.
1/5
TrustpilotWhere do I start
Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!
5/5
GoogleBeing first time renters in the UK, we had no idea where to begin or what information was required. Scott Anderson was extremely patient and helped us through the whole process. Thank you Scott!PositiveResponsiveness, Professionalism
1/5
Trustpilotsold my house through allen and harris, dont
sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used
5/5
GoogleExcellent service from the team highly recommend contacting them when it comes to letting out your property
Agent replied · 11 November 2024
Thank you Matthew for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotBooked a viewing for a property we were…
Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag
5/5
GoogleScott Anderson has been great in finding properties for me. I recommend Allen ^Harris especially in Stick Gifford. Good understanding the clients needs and very patient. I recommend the estate agent.PositiveResponsiveness, Quality, Professionalism, Value
3/5
TrustpilotPoor Communication Skills
Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.
1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
2/5
TrustpilotWestbury Office
When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
1/5
GoogleIf you are looking to sell your house, please don’t use Allen & Harris. The service I received from Allen & Harris was shambolic. On numerous occasions I called the office and received no call back as promised. It should have been a very simple transaction with no chain and a full mortgage offer in place within 5days of having an offer accepted. Add this to the fact that the sellers instructed the associated solicitors, presumably with the intention to support a quick sale. The issue lies with the lack of a sales progression team, at Allen & Harris, which many other estate agents have. Add to this, the branch manager, was extremely rude and has sense of her own importance that is simply not justified.NegativeResponsiveness, Professionalism
5/5
GoogleMaya handled all matters regarding the deposit between myself and the tenants very efficiently. I believe both parties are satisfied with the eventual outcome and that's a win.
Agent replied · 11 November 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
1/5
GoogleAs a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who upheld my two complaints. Don’t use them.
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