Allen & Harris Stoke Gifford reviews

★★★★★ 5/5

Trustpilot

Outstanding services

I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.

Bonnie · 7 September 2021

★★★★★ 1/5

Google

As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who upheld my two complaints. Don’t use them.

Colin · 12 November 2023

★★★★★ 1/5

Trustpilot

Not value for money, shop around

Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.

John-Paul · 4 June 2021

★★★★★ 1/5

Trustpilot

Told I was not allowed to view a…

Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.

Mr · 23 April 2022

★★★★★ 5/5

Trustpilot

No one give us the opportunity to rent the house except Allen and Harris and miss scarlet

me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet

Customer · 9 March 2021

★★★★★ 5/5

Google

I’ve been letting my property through Allen & Harris for a couple of years now. They have always been very professional and helpful in all of my dealings with them. They’ve made the whole process of tenants moving both in and out seamless. I would definitely recommend using them as it has given me peace of mind knowing that everything is being taken dealt with. Thanks especially to both Jordan and Alex who have been exceptional in their customer care and service!PositiveResponsiveness, Quality, Professionalism

Patricia · 12 November 2020

★★★★★ 1/5

Trustpilot

So unprofessional and pathetic

So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.

Joyline · 4 June 2024

★★★★★ 1/5

Trustpilot

Listen to this one, this is a good one

Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this

Shohreh · 13 August 2020

★★★★★ 1/5

Trustpilot

Cheated out of house offer

I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.

M · 9 July 2020

★★★★★ 1/5

Trustpilot

Hold deposit without transfer to deposit protection service for long as possible

It is the first time I used the tenant finding service from Stoke Gifford letting office in Bristol. The tenants viewings were arranged efficiently. In the process, the letting agent uses numerous companies’ names for operations, which are very confusing and difficult to understand why, it sounds very unusual. Currently the company still holds the tenant’s deposit for over two weeks without transferring it to the deposit protection service as the manager initially promised. When asked about the deposit, the manager said he will chase with their accounting department about the issue. After a week has passed and I received the warning from DPS they have not done the transfer. I get no reply with phone calls and emails. It is a bit worrying. The issue looks like not only with Stoke Gifford letting office in Bristol, but also with the departments of the company.

Jun · 25 June 2020

★★★★★ 1/5

Trustpilot

Avoid them

As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.

Colin · 1 May 2023

★★★★★ 5/5

Trustpilot

I purchased a house with Allen and…

I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.

Jenna · 27 June 2021

★★★★★ 1/5

Trustpilot

The worst Estate agent ever- AVOID

The worst Estate agent ever- this company is a joke. I wish there was an option to give zero or minus stars to this company.I still regret and curse myself for chosing a house from Allen & Harris (Stoke Gifford) over another estate agent. The rent was higher but it was a walking distance to work I decided to take it and it was my biggest mistake,We saw the house while tenants were still living in it. I asked the agent if the house will be properly cleaned and redecorated (Painted over previous tennants decoration) The agent said house will be cleaned after current tenants move out and will be ready completley when we move in but nothing such happened. Allen & Harris did not even bother to visit the property after tenant left forget about cleaning,When we moved in the house was stinking. The clock room flush was broken and previous tenant has left it as it is after dumping in it. So the house was full of human waste smell when we entered in it. We had to wait couple of hours outside (And pay extra to movers and packers for waiting). As we moved in we realised the house was left without cleaning a bit. The carpet was filthy and full of small insects, the kitchen was stinky and full of sauce splashes everywhere, the walls were dirty and full of holes, marks and mold throughout the house. The garden was not trimmed since months (Or may be years it looked like) and full of animal waste. Not only cleaning but Allen & Harris did not bother to check if there was any maintanance issue before giving keys to us. The whole house has pluming issue which means water doesnt go down in any sink or bathroom. The boiler doesnt boil water so we have been taking cild shower - including our 16 months old daughter. The washing machine they provided is so old and out of service. Our daughter get skin allergey when she wore a dress after being washed in that machine.For first few days we had to stay at friend's house and thought Agent will sort everything out but its been now nearly a month but nothing has happned. We cant assemble furniture untill Agent gets the house cleaned so we been sleeping on the floor since we moved in. Our daughter has been down with fever and skin allergy ever since we moved in and she is still ill. I got asthama due to mold and I had to clean it myself as Allen & Harris apparently thinks House does not need a cleaning between tenancies and as long as it has walls and ceiling it is upto stanard.I have contacted my local citizen advise bureu and will take a legal action but would advise everyone to avoid this agency at any cost. They neither have moral nor care for their customers.

Sejal · 14 September 2019

★★★★★ 1/5

Trustpilot

Don't trust Allen & Harris!

Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.

Kelly · 13 February 2019

★★★★★ 5/5

Trustpilot

Rob Watson was very accommodating

Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!

Zeb · 11 January 2022

★★★★★ 5/5

Trustpilot

Kate n Katie were fabulous house sold first day

Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.

Mark · 2 February 2019

★★★★★ 1/5

Google

We purchased our house through Allen & Harris, so not our choice to use them. We encountered some very unprofessional staff (1 or 2 were polite, professional and helpful), arguments in the open plan office between staff, it was rare for our phone calls to be returned, tried to increase the asking price with their 'incentive scheme' and generally unhelpful. As another reviewer has already said, I have to give 1 star as zero is not an option. If you want to sell your house, you would do better to put a local ad in the John o'Groats Gazette

Neal · 13 November 2017

★★★★★ 5/5

Google

Staff members have very good local knowledge, they are very polite and friendly. Particularly, a thank you to Alex and Kate who are very helpful.

Wendy · 12 November 2020

★★★★★ 5/5

Google

Jordan was very friendly and helpful when we were in the process of renting a house. Always happy to answer any questions and made the process very easy

Megan · 13 November 2019

★★★★★ 5/5

Google

Jordan was very helpful in arranging my rental. Swift, efficient and friendly, and always available to answer any queries when needed. A very good experience overall, thanks Jordan.

Tim · 13 November 2019

★★★★★ 1/5

Trustpilot

Very Bad Experience

On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.

Ivan · 12 July 2016

★★★★★ 5/5

Trustpilot

Coped with the seller from hell

A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!

Derren · 28 July 2021

★★★★★ 5/5

Google

Arron was amazing, plenty of friendly help and advice. Even though we were able to meet face to face he gave a brilliant service

Ottis · 12 November 2020

★★★★★ 5/5

Trustpilot

Above and beyond expectations

I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.

Denise · 29 October 2020