5/5
TrustpilotThe staff could not be more helpful…
The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.
Trusted Agent profile · Stockton
Verified
Michael Poole Stockton reviews
★★★★★
407 reviews across 2 platforms
High Street, Stockton, TS18 1SP
Part of Michael Poole, see every office.
Michael Poole's office in Stockton, at High Street, is rated 4.7 out of 5 across 407 reviews on two platforms, including 170 Google reviews rated 4.9.
About Michael Poole Stockton
We are an award-winning multi-branch family firm of Estate Agents selling and renting properties across Teesside since 1994. Our staff consist of local people with extensive local knowledge guiding buyers, sellers, landlords and renters to move in our move out of their homes. We utilise the latest technology to share our property data across our network of offices - getting our latest listings to market across varied platforms and ensuring maximum exposure of the varied homes we offer for sale or to rent.
Reviews
Every review we hold for the Stockton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat staff who got out property sold
5/5
GoogleFirst time buyer - the staff at Michael Poole Stockton are fantastic, Thank you Amber, Marion and Luke!
Agent replied · 17 April 2024
Thanks so much, Kelly!
5/5
TrustpilotYarm branch were fantastic definitely…
Yarm branch were fantastic definitely recommend
4/5
TrustpilotFriendly
Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.
1/5
TrustpilotRUBBISH
RUBBISH, absolutely joke of a company couldn't get a viewing of a property that had just gone on the market ,so i offered asking price without viewing to be told the seller isnt taking offers until viewings.Then get a phone call to say sold ,since then i spoke to the seller which is a old lady that told me she never even knew i had made an offer,absolutely bent and back handers come to mind (eston branch) LIES LIES LIES
5/5
TrustpilotAlways professional and helpful
Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.
1/5
TrustpilotTime wasters..worst estate agency in Northeast
Middlesbrough branch-This estate agency treats people looking for tenancy as dirt. The would keep you in dark and are not at all reliable. Would not tell you any probable timeline for start of tenancy/moving but will advertise the property as immediately available. After weeks of chasing phone calls, online viewing, tenancy application and going through the secret lottery of choosing the prospective tenant, they took holding deposit, did references and one about week before moving date withdrew tenancy paperwork citing landlord wants to sell.I was left dumbstruck...My whole joining week of the new job was spent in finding a place to rent.Time wasters.....They do not value the time for renters.
1/5
TrustpilotIncompetent team
What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.
5/5
TrustpilotVery helpful service
Very helpful service from Michael Poole, Ingleby Barwick. Leanne explained the buying process and helped to link us with solicitors, surveyors etc. She was also very supportive in guiding us.
5/5
GoogleMarion, Emeline and Luke from the Stockton branch have provided exceptional service with selling our family home. We would highly recommend Michael Poole. Thanks for everything! Michael & Gemma
Agent replied · 23 October 2024
Thank you so much for your wonderful review, Michael & Gemma! 🌟 We’re delighted to hear that Marion, Emeline, and Luke provided exceptional service in selling your family home. Your recommendation means a lot to us. If you need any further assistance, please don’t hesitate to reach out. …
5/5
TrustpilotGreat customer service
Great customer service, staff were great
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
5/5
GoogleReally good experience selling with Michael Poole - the pictures and listing were great, and generated lots of interest very quickly. The first person to view the property offered the full asking price, and the sale completed today. … More
Agent replied · 17 April 2024
Thank you very much! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
TrustpilotThe team were very professional at all…
The team were very professional at all times and kept me updated through the whole process. A mention for my case handler Helen who was excellent and solved more than one problem not of her own making. Thank you.
5/5
TrustpilotExcellent experience.
This company has been absolutely fantastic in helping me to prepare for renting out a house for the first time, guiding me seamlessly through everything that needed to be done. I could not have wished for better support from my “key contact person”, Sarah.
5/5
TrustpilotWonderful service
Wonderful service, smooth and easy transition. 10 stars
1/5
TrustpilotThe whole expirience is just…dissapointing
The whole expirience is just dissapointing. Contracted to sell my house with Michael Poole Sadly wrongly valued which misslead the whole sale . Above estate agent does not have time to show property around athough charging 3 k fee for that type of service. Several people walked away from viewings or knowcked on my doors without appointment or three 4 couples trying to view without estate agent being there not organized at all . And time for organizeing viewings above 2 weeks due to calendar issues.! The job is simple and cant be done .. advert running after taking property of the market for week costing people again knocking on doors . Dissapointed not sold would not use again in future ..
5/5
TrustpilotI give them 5 stars because all agents…
I give them 5 stars because all agents were so professional and helpful all the time, they, practically, took on themselves part of the stress of moving house. I am so grateful, they DID help.
5/5
GoogleWe have found all the staff very helpful and friendly.Nothing was any trouble.Any difficulties that occured they went over and above.Overall cannot fault the service and would reccommend them to friends and family.
Agent replied · 17 April 2024
Thank you, Denise! We appreciate the time you took to leave us some lovely feedback.
5/5
TrustpilotWe bought I house via Michael Poole
We bought I house via Michael Poole (Yarm). It was a very easy process, Amber called us regularly to update us throughout the sale of the property. Any queries we had were promptly dealt with. All the team at Michael Poole were very friendly and efficient and we would not hesitate to recommend them for sellers or buyers.
5/5
TrustpilotExcellent service from Aslan
Excellent service from Aslan. Professional, reliable and easy to deal with.
5/5
TrustpilotHouse sale in Yarm
Sale as far as Michael Poole could affect went smoothly. Bought the house with them 25 years ago and received discount on the sale. Very happy with the service
5/5
TrustpilotAmazing experience with Aslan at…
Amazing experience with Aslan at Michael Poole. Good communication skills and very knowledgable.
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