Michael Poole Stockton reviews

★★★★★ 5/5

Google

Luke, Amber and Marion have been friendly, professional and helpful throughout the whole process so far. We were amazed at the quality of the photos that Luke took of our house and very happy with the valuation he made on our property. The team are clearly extremely hard-working and know their stuff- they managed to get a sale agreed on our house within 3 days. They are very responsive and easy to get in touch with. Fingers crossed the rest of our move will go just as smoothly as the first part and when we hopefully get the keys to our dream home we will certainly have a lot to thank the Michael Poole team for! Worth every penny. ThankyouPositiveResponsiveness, Quality, Professionalism, Value

Marisa · 24 October 2021

★★★★★ 5/5

Google

Very professional, and very knowledgeable people, highly recommended

Steve · 30 July 2026

★★★★★ 5/5

Trustpilot

I've bought, sold and rented out

I've bought, sold and rented out numerous properties through Michael Poole Nunthorpe. They are always my first choice in the region and all down to Victoria. Her friendliness, customer service and most importantly exceptional performance and dedication in sales, understanding what the customer wants and needs, and striving to deliver it. She's the best estate agent I've worked with anywhere

Steven · 20 April 2025

★★★★★ 5/5

Trustpilot

Leanne and Jack are so helpful and…

Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.

Julie · 31 December 2025

★★★★★ 5/5

Trustpilot

Thank you Mr Aslan Manzur

Relocating to another town is hard and even trying to find the right property especially when you’re 3 hours away. I would personally like to thank Mr Aslan Manzur for everything. The whole renting process has gone smoothly. Through this process he has provided clear communication, very supportive and professional.

Iqra · 6 August 2025

★★★★★ 1/5

Trustpilot

Laughable

"I've looked into this with the management team and the number provided appeared to be out of service which is possibly why the team were unable to call you." Strange that other people were able to get through and Charlotte managed on Monday. It won't be a problem in the future as I have no trust or confidence in the Redcar Office and will not be looking to purchase any property marketed by you. I might have if people were honest.

Mr · 9 August 2021

★★★★★ 5/5

Trustpilot

Excellent service as usual from…

Excellent service as usual from Stacey,Nick and the team at Michael Pooles YARM Office.

Paul · 13 March 2025

★★★★★ 1/5

Trustpilot

Awful - maybe it's an industry standard

Made an offer on a property via the Redcar office, I was told the vendor had asked for two days to consider, this was only after I contacted them. Waited all day for a call, no call forthcoming so I withdrew the offer. 2 days later a message was left claiming they'd called on Saturday and asked me to call back. I called and no one answered. I wouldn't trust them to sell a property for me. Maybe they were hoping for a higher offer.

Mr · 3 August 2021

★★★★★ 1/5

Trustpilot

Unresponsive, unprofessional.

I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!

Jude · 28 June 2021

★★★★★ 5/5

Trustpilot

Great service from Emma and Isobel

Alan · 31 July 2026

★★★★★ 5/5

Trustpilot

Barely did a thing

Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend

Adrian · 31 March 2026

★★★★★ 4/5

Google

first class service from start to finish during very testing times, a big thank you to Marion & Amber for all their hard work. We would highly recommend their services. FANTASTIC

Martin · 22 June 2021

★★★★★ 5/5

Trustpilot

I would absolutely recommend Michael…

I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service

Ray · 13 August 2025

★★★★★ 5/5

Trustpilot

Super fast at responding

Having dealt with vatious local agents, this branch is one of the best for quick responses to emails and enquiries. The phone is always answered, Ive never had to leave a voicemail for a call back. Jack emails me back in a very timely manner and offers to talk me through the process.

Lisa · 4 June 2025

★★★★★ 5/5

Trustpilot

The staff are always very helpful

The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.

Kathryn · 18 April 2026

★★★★★ 1/5

Trustpilot

Keep clear

Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.

Mr · 4 April 2025

★★★★★ 5/5

Trustpilot

Good service

Good service. All went very smoothly

Jill · 9 May 2025

★★★★★ 5/5

Google

We chose Michael Poole as our agent as they have a great reputation for selling property locally. They have sold our property in just a couple days, which is outstanding. We appreciate everything they have done, from the professional photos to the first class customer service. A great friendly team and a privilege to deal with. Excellent service from Luke, Amber and Marion. We cannot recommend enough.

Dan · 10 October 2022

★★★★★ 5/5

Trustpilot

Very helpful staff

Very helpful staff, efficient handling of property sale & they kept me informed on progress on all steps.

Customer · 30 March 2026

★★★★★ 5/5

Trustpilot

Debbie extremely helpful

Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.

R · 25 March 2026

★★★★★ 5/5

Google

Wouldn't use anyone else! The team were brilliant on our sale from start to finish.

Charles · 24 June 2025

★★★★★ 5/5

Google

Fantastic service we we’re fully kept up to date with everything and always had somebody to call if we need assistance Great service fully recommend

Colin · 24 January 2026

★★★★★ 5/5

Trustpilot

Been dealing with Stacey at the yarm…

Been dealing with Stacey at the yarm branch. Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.

Neil · 25 September 2025

★★★★★ 5/5

Trustpilot

Great service from Yarm Office from…

Great service from Yarm Office from start to finish.

Jason · 30 May 2026