Smith & Friends Estate Agents (Ingleby Barwick) Stockton-on-Tees reviews

★★★★★ 5/5

Trustpilot

Highly Recommend

Right from the very beginning, this company has been a pleasure to work with, customer service is second to none and always go the extra mile to ensure the best possible service in every category. Would highly recommend Smith & Friends to anyone wanting to deal with a professional company whether that be buying or selling. Special thank you to Rachael and Catherine for their support throughout my buying journey.

Mr · 3 January 2024

★★★★★ 5/5

Trustpilot

Darlington Office

I have just purchased a property from the Estate Agents Darlington office. I must admit my first few contacts were a little lacklustre and didn’t inspire confidence, however once I started dealing with Joy and her team I was very impressed. Joy was exceptionally helpful, responsive and really wonderful to work with, she really made my experience as a first time buyer easy and I’ll always be grateful to her.

James · 22 December 2023

★★★★★ 5/5

Trustpilot

The staff made the sad occasion of…

The staff made the sad occasion of selling my house a lot easier. They were very easy to speak to with any issues and helpful in every way possible.

Tracyann · 15 September 2026

★★★★★ 5/5

Trustpilot

Service with a smile!

We used this company to buy our lovely new house in Darlington. We relocated from the South East. The transaction between the sellers location and us were long distance so it involved a lot of work. Joy was very helpful with the smooth transaction and always cheerful and patient. We would highly recommend this estate agency in Darlington.

John · 7 August 2024

★★★★★ 5/5

Trustpilot

Outstanding customer service experience - thank you Darlington team!

The Darlington office have been superb with my recent purchase. They exceeded my expectations. Joy kept me fully informed throughout the process - she is very professional, reliable and I appreciate she was available to communicate with. These days so much is via email and it’s nice to be able to speak rather rely on email only. Joy was proactive with my requests and actually a step ahead on many occasions! Joy is a real asset to the Darlington sales progression team and I would be most happy to be assisted by Joy and Robinson’s again. Many thank yous!

Anonymous · 23 March 2023

★★★★★ 5/5

Trustpilot

Excellent!

Nothing was too much trouble and all the team, especially Joy, were incredibly helpful from start to finish. I had my eye on a property for a long time and they kept me in the loop until I was able to make an offer and ultimately purchase my dream home. Communication from Joy was excellent and extremely efficient. She made the whole moving process easy when we all know how stressful it can be. Thank you so much

Emily · 5 April 2023

★★★★★ 5/5

Trustpilot

Been looking for a home for over 2years

We wanted to thank smith and friends team for there hard work .Especially Rachael as she has lovely people skills and I really appreciate her being in touch even when there was nothing to report from the solicitors. She helped put my mind at ease ,when I was stressing about everything.We wanted to acknowledge Megan as she was a big part in helping us find our family home.We are so excited we are finally getting our home after a long 2 years Journey ,we are looking forward to the future.Thank you again to everyone at Smith and friends.Wishing the team a wonderful Christmas.Jules and Dan

Jules · 9 December 2024

★★★★★ 5/5

Trustpilot

A big thank you to all the staff at…

A big thank you to all the staff at Smith and Friends, Stockton. They were both very friendly and very supportive whilst we sold and bought properties with them. A particular thank you to Lindsey, who supported us during a stressful sale, responding swiftly to emails and keeping us up to date.

Dawn · 30 October 2025

★★★★★ 5/5

Trustpilot

We had a great experience selling with Robisons of Darlington

We had a great experience with Robisons of Darlington sold our house within a week.Ufortuantly we had a multiple difficult situations with the buyer not any fault of robinsons but was handled really well and eventually had the outcome we wanted. I would like to give a shout out to Joy Cuddas who helped us every step of the way and went above our expectations certainly with difficult situations we had with the buyer.

Matty · 14 July 2023

★★★★★ 5/5

Trustpilot

Thank you Joy!

Smith and friends were the estate agents for the property we were buying. Joy in the Darlington office was fantastic, she kept us updated all the way through and offered us some much needed support at a couple of stressful points! Nothing was too much trouble. If we ever move again then we would definitely use Smith and friends. Thank you so much Joy!

Joanne · 26 February 2024

★★★★★ 5/5

Trustpilot

Quick sale above asking price

Quick sale above asking price. Andrea and the teams at Ingleby Barwick and Stockton went out if their way to make the process a very smooth one. Sale of parents old property for my mother in law. Arranged to collect paperwork and keys from her home to place on market and after quick sale also arranged to collect keys and assist in meter readings for completion. Good communication throughout. Thank you and highly recommended.

Mike · 20 June 2023

★★★★★ 5/5

Trustpilot

We are first time buyers and robinsons…

We are first time buyers and robinsons made it very easy and answered all questions we had. They always kept us updated with how the sale was going, Chloe was especially helpful and rang with updates everytime she'd heard from the solicitors on her end. If we were to Sell and mive again we would deffinetly use these. We would also recommend them to everyone who needed estate agents.

Sam · 16 October 2023

★★★★★ 5/5

Trustpilot

Great service yet again

Yet again great service from the Smith and Friends staff, especially Nikki. The process of closing the previous tenancy and getting a new tenant was smooth with great communications during the process. Only 2 weeks between the move out of the previous tenant and move in of the new was great.

Neil · 17 September 2024

★★★★★ 5/5

Trustpilot

Massive thanks to the sales team at Darlington

All of the Sales team at the Darlington office have been fantastically supportive throughout the process. Whoever I spoke on the day, was professional, courteous, polite and helpful, and never made me feel burdensome or silly for worrying about things and feeling anxious. Communication levels are excellent and pro-active. I was never left wondering what was happening, and if I was worried, Joy would get on the case and liaise with buyers, solicitors on both sides, and that was massively reassuring. My Mum has been a bag of nerves throughout, so I helped her with the Sale, and the Darlington team were so warm and kind to my Mum, which meant a lot. Thank you.

Louise · 8 October 2022

★★★★★ 5/5

Trustpilot

Victoria and Andrea Ingleby

Victoria and Andrea in the Ingleby Branch were absolutely fantastic from start to finish. We were first time buyers with atrocious solicitors in which Andrea and Victoria were extremely patient with us, understood our frustrations and constantly kept us in the loop of what was going on. Can’t fault the service at all and were also very accommodating with follow up viewings to show our families and listening to us moan!Thank you so much for all your hard work, and I’d definitely recommend using their service.

Chris · 22 September 2022

★★★★★ 5/5

Trustpilot

Amazing Service

Amazing Service. We would like to thank Elaine and all the staff at ribinsons marton middlesbrough for the exceptional service we received from start to finish. Nothing was to much trouble and we were kept upto date weekly for piece of mind. Buying and selling a home can be stressful at the best of times but it was made so much easier with the help of robinsons staff. Please do not look anywhere else for an estate agent. Nothing compares in the Teesside area. Can not thank you enough.

James · 25 August 2022

★★★★★ 5/5

Trustpilot

Thumbs up for Smith &Friends

Excellent service by Rachael and Andrea. Communication was regular and clear. They were always on hand to answer any queries, no matter how small. Would definitely recommend to others.

Gilly22100 · 4 August 2026

★★★★★ 5/5

Trustpilot

Excellent service from Smith and…

Excellent service from Smith and Friends. Have recently purchased a property through them and also sold one after that. Special thanks to Joy who is incredible at her role, continually chasing other agents and solicitors to finally get my sale over the line. Excellent service, and very experienced staff. Joy in particular. Thankyou!

Kayleigh · 4 July 2024

★★★★★ 5/5

Trustpilot

A completely stress free sale …

A completely stress free sale from beginning to end. Great communication from the office staff who were happy to help wherever they could. It was an absolute pleasure to deal with everyone involved.

LynneD · 3 July 2026

★★★★★ 5/5

Trustpilot

100% recommend

Abby helped us to sell 2 houses. Amazing service from start to finish and even went above and beyond by chasing up on our onward purchase. Couldn't recommend her enough

Gemma · 23 July 2026

★★★★★ 5/5

Trustpilot

Highly Recommended

From the initial assessment of my late father’s property to the recent sale, Manj and Andrea were helpful and supportive throughout. It was a difficult journey as the property fell through a number of times, however Manj and Andrea were always positive offering guidance when needed. Highly recommended.

Mike · 21 October 2025

★★★★★ 1/5

Trustpilot

No positive comment

I have always been told if you can't say something nice say nothing , so nothing it is

John · 28 September 2026

★★★★★ 5/5

Trustpilot

Would recommend Middlesbrough branch

Our first time using Smith & Friends Middlesbrough branch to rent a property and it has been great.Nikki is our main contact and is friendly, helpful, and quick to get in touch with any updates or progress with our application from start to finish.As a tenant we 100% recommend using Smith & Friends.

Bethany · 28 May 2024

★★★★★ 5/5

Trustpilot

Great experience with Smith and Friends

Excellent experience with Smith and Friends Darlington. Kept me informed and updated as a buyer, and helped me with my solicitor and mortgage broker choice too. Rescued a purchase for me when I needed help. Special mention to Joy, Sally, Michelle, Jess, and Suzanne.

Yat · 24 October 2024