Smith & Friends Estate Agents (Ingleby Barwick) Stockton-on-Tees reviews

★★★★★ 5/5

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Many thanks to Nicola

Many thanks to Nicola, Megan, Joanne & Catherine and everyone in the Hartlepool office, for getting a drawn out sale across the line and completed.Very efficient agency, who I would happily recommend. We had feedback from every viewing and we knew when each viewing was booked and taking place, this was useful to know as the property was an unoccupied BTL, so you are dependant on the actions of your agent. Very efficient and checked the property for us each week to satisfy the insurance requirements as we live 200 miles away : ) Thank you! x

Katy · 7 October 2024

★★★★★ 1/5

Trustpilot

Very poor integration and management of…

Very poor integration and management of property purchase from previous owner (Selling on behalf of company who re-possessed the property) Expectation on a sale of a property is professionalism which has lacked in this purchase , when viewing the property I found the property secure and in suitable condition to place a bid. I then privately paid for an independent survey to be completed on the property and when the surveyor attended the property the access was not provided to certain parts of the property (External Balcony). The property was completed on the principle that it was just the wrong set of keys that had been taken on the day of allowing the survey. Trust was then broken as when I was issued the keys on completion I found that there had been a maintenance activity performed on the locking mechanism (barrel changed) and the keys no longer worked in the lock. Meaning that the property was left unsecured on sale which is not acceptable.Furthermore , no keys were provided to access utility supplies which were isolated by the company of which Smith and friends were representing.

Jack · 30 September 2024

★★★★★ 5/5

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The staff at Smith & Friends Darlington…

The staff at Smith & Friends Darlington were helpful from start to finish. The sale of my home was particularly stressful and emotional for me and had a few hurdles along the way but Joy was always on hand to reassure and guide me, nothing was too much trouble. This was my first experience of selling a home and found overwhelming and confusing at times however the staff were very patient and dealt with my many ‘wobbles’ professionally but in a personal way. Communication and support was excellent throughout

Hayley · 31 July 2024

★★★★★ 5/5

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Stress- free experience!

During a difficult and stressful time for me and my partner living in the south of England, we were fortunate enough to have the help of Smith & Friends, especially Nikki, to assist us with our move into our new tenancy in Middlesbrough. She was very informative and polite, and made the whole moving-process stress-free. I couldn’t thank everyone enough so I hope my kind words serve as much justice to them as possible. Thank you!!

Lucy · 22 October 2025

★★★★★ 5/5

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Very friendly staff

Very friendly staff, answered questions promptly and always put us at ease. Kept us informed when needed. Joanne and Nicola were very helpful and cheerful.

Nicola · 23 March 2026

★★★★★ 5/5

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Thankyou to Smith and Friends…

Great experience with Smith and Friends Stockton on Tees. Active advertising, keeping us very well informed along the way with selling my dear mum's house. Very actively chasing up our Solicitors on a number of occasions which unfortunately was particularly necessary as we approached completion, due to our Solicitors not keeping me in the loop! Thankyou so much to everyone, with special thanks to Lindsey - we got there in the end!

Diane · 18 October 2024

★★★★★ 5/5

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Charlotte and Leah were fantastic

Charlotte and Leah were fantastic, they kept us up to date with all key aspects of the house sale, they also dealt with issues swiftly. They rang us regularly to see how things were progressing. Really positive experience and would 100% recommend them for anyone looking to sell their home with this team. Toni did and excellent job of the photos for the property and made sure that it sold its best features.

Jamie · 30 September 2024

★★★★★ 5/5

Trustpilot

Thank you so much to the Stockton…

Thank you so much to the Stockton office for their help. It should have been any easy sale, but when solicitors are involved it's never straightforward and easy, but thanks to Lindsey who mercilessly chased the solicitors to get this through to completion. And thank you to both Claires who also went above and beyond. Claire A making weekly checks on the property to keep our insurers happy! thanks again for all your help.

Katy · 1 August 2024

★★★★★ 5/5

Trustpilot

Excellent service and support

Excellent support and service from Smith and Friends in the sale of our house. From honouring a previous quote to fantastic support in the final weeks to completion - the team at the Ingleby Barwick branch have been so efficient, professional, kind and informative. Great marketing, sound advice and support in securing solicitors, they have held our hand through the whole process, making something that can be stressful, easy. A special thank you to Andrea, who always returned my calls, was understanding, empathic and for whom no question was too silly! Highly recommended local firm who know the market.

Catherine · 16 February 2024

★★★★★ 5/5

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Darlington Office

I had dealt with the Darlington office as a Landlord. The service was excellent from all staff. Everyone was so helpful. However, I have to make special mention of Lee who always went above and beyond in helping to resolve problems with tenants, or by providing additional administrative services for my property. I highly recommend the Darlington office without hesitation. Great agency

Allan · 29 April 2026

★★★★★ 5/5

Trustpilot

Wonderful Service from Stockton Branch

I cannot thank the team in Stockton enough for the help with selling our home. From the first communication the team have responded to all questions and concerns in a timely manner. Our buyer was a challenge at times I must specifically thank Lindsey for her professionalism and hard work to finally get the sale completed. I can definitely recommend Smith & Friends Estate Agents and I wouldn’t hesitate to use them again in the future :)

A · 27 March 2024

★★★★★ 5/5

Trustpilot

I have used Smith and Friends

I have used Smith and Friends previously for rental and sales; and this current sale was not the easiest. However, the whole team at Smith and Friends were extremely knowledgeable and professional from the initial consultation/valuation through to the sale completion. Lindsey in sales progression liaised with both myself and the buyers throughout. Her sheer determination, professionalism and liaising with my solicitor was amazing

Karen · 26 March 2026

★★★★★ 5/5

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The team at Hartlepool were brilliant…

The team at Hartlepool were brilliant and kept me updated on the progress of the sale.

Customer · 23 March 2026

★★★★★ 5/5

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Rachel and Nicola made my Christmas!!

The whole team (Hartlepool) were great from start to finish. A special mention to Rachel and Nicola who kept me informed throughout and even chased a troublesome solicitor/ builder every day for me to ensure I moved in as early as possible. Thankyou for your dedication and tenacity. Have a very Merry Christmas and a Happy New Year!! 🥳

Metrakit1 · 19 December 2025

★★★★★ 5/5

Trustpilot

I used this company after it was…

I used this company after it was recommended to me and to their word it was a good experience, Contact was made every step of the way, i would especially like to thank Andrea for keeping me up to date with any concerns i may have had..For a quick easy stress free sale i would definitely use smith and friends estate agents again.

Margaret · 25 October 2024

★★★★★ 5/5

Trustpilot

Absolutely incredible

Absolutely incredible, as a first time renter i had a lot of questions, but they never seemed to get sick of me and gave me all the support i needed. Especially Lee on lettings, he was amazing. Thank you all again

Amy · 7 May 2026

★★★★★ 5/5

Trustpilot

Excellent service and friendly

We recently sold our house with Smith and friends. Their service was fantastic all of the staff we dealt with especially Joanne and Rachael always found time to talk to us. It was not an easy sale as our first buyer pulled out at the last minute, the staff then ensured our house was seen and we had another new buyer pretty soon. All of my calls where taken in a professional and friendly manner and no query was too much hassle for them.

Nicola · 20 April 2025

★★★★★ 5/5

Trustpilot

Great Estate Agent

I have dealt with lots of estate agents over the years but smith and friends are brilliant. Mark Hodgson and his team go above and beyond to help in anyway that they can. It feels like they genuinely care which is rare in the property world these days. If you are considering selling your home, give these guys a call as you will not be disappointed!

Jake · 25 July 2024

★★★★★ 5/5

Trustpilot

Being kept up to date from Start to finish

Being kept up to date. Email notifications.

Liz · 23 April 2026

★★★★★ 5/5

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Hartlepool Staff

Each member of staff, from sales Megan, & Nicola, after sales - support Catherine, Racheal have been excellent, very efficient. From arranging viewings and negotiating offers through to the completion of sale. Particularly when acting as a reliable and trustworthy intermediary with ourselves and vendors. We have been filled with great confidence and enthusiasm throughout the process. We would like to thank Charlie, and Craig particularly who escorted us in several viewings and were happy to assist with any queries we had.

Deb · 11 August 2023

★★★★★ 5/5

Trustpilot

Before anything else

Before anything else, I would like to commend and give 5 stars to Claire Aitken who from the start of our process show the property and negotiate to the vendor and to us very well. She's very professional on making follow-ups and client friendly.

Mr · 2 July 2026

★★★★★ 5/5

Trustpilot

Great service from the initial…

Great service from the initial onboarding to completion. Sale was of our parents house and we were not local so everything was dealt with remotely.Process of viewing notifications was smooth especially as we were not local and Darlington office attended all viewings for us. Joy managed completion efficient and smoothly, putting up with our queries in a professional manner and always prompt to respond to them, including chasing lawyers on both sides when necessary Would highly recommend.

Mrs · 12 September 2023

★★★★★ 5/5

Trustpilot

First Glass service-The whole team worked so well together…

The whole team worked so well together from marketing, sales visits to completion, the KeyFlo system kept me informed as well as the personal touch of sales progression calls, First Glass Service

THOMAS · 11 September 2026

★★★★★ 5/5

Trustpilot

Buying and selling Marton Branch

We sold and bought with the Marton branch of Robinson’s, the service we received was exceptional. Communication was fantastic, We were kept fully informed the whole way, no need for relentless chasing for updates. When our buyer lost their mortgage Robinson’s helped him find another so we didn’t lose the sale or the house we were buying. It’s like you are getting a really personal service, they are so supportive, they genuinely care. If we were to ever sell again I wouldn’t go anywhere else. (Many thanks Steffi and Elaine)

Jan · 16 May 2023