Gascoigne Halman Heaton Moor reviews

★★★★★ 1/5

Trustpilot

Poor service and disappointing behaviour after tenancy agreement

After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.

Akhil · 9 December 2025

★★★★★ 5/5

Google

Sharon has been great in the process of selling our flat everything has gone smoothly and big thank you to Adam and George for all there efforts.

Haf · 17 December 2025

★★★★★ 1/5

Trustpilot

Awful management and communication

As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.

LEVI · 28 October 2025

★★★★★ 5/5

Trustpilot

Faultless Experience

My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.

Alan · 6 August 2025

★★★★★ 5/5

Trustpilot

Highly recomment Gascoigne Halman in Macclesfield

After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.

John · 21 November 2023

★★★★★ 5/5

Google

Fantastic experience from start to finish when selling our house. Adam, who did the initial valuation, was very honest and gave great advice regarding timescales and how to get the best possible price. From then on Kim and Jules both gave the best support with excellent communication at all times - something that is very lacking in modern service. No problem was too small for them, and we were always welcomed with a smile and genuine interest in our lives. In short, the team at Gascoigne Halman Heaton Moor went above and beyond and I would recommend to all if considering selling your house!

Edward · 11 November 2023

★★★★★ 5/5

Google

We had quite a difficult experience when trying to move home with onward purchases falling through, but Jules and Kim were extremely helpful along the way when it came to selling our property. Always very friendly and happy to help with any queries - no problem too small! Their expertise and advice has been much appreciated and I would highly recommend the team at Gascoigne Halman if you are considering selling your home.

Danny · 15 March 2024

★★★★★ 1/5

Trustpilot

Negligent - Do not rent from them

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Josephine · 21 August 2023

★★★★★ 5/5

Google

As a first time buyer, I found them very good to deal with. Sharon was a friendly and helpful contact throughout, providing assurance and answering my frequently daft questions.

Mark · 24 September 2025

★★★★★ 5/5

Google

From George showing us round the property on our initial viewing, to Sharon keeping us up to date on all the goings on from the sellers side, Gascoigne Halman have been the best estate agent we have dealt with so far. Very good communication, always forwarding on sellers emails rather than just paraphrasing, calling us when we needed to do something, and all with great professionalism and friendliness. Cannot recommend them highly enough, I’m sure we’ll use them to sell this place when the time comes for that!

Tom · 23 August 2025

★★★★★ 5/5

Google

We had a great experience selling our house through Gascoigne Halman. Adam, Kim, Sharon, Jules and the team went above and beyond, connecting the dots between us, our buyers and two sets of solicitors to ensure that our house sold quickly. They were kind, communicative and understanding throughout. I would highly recommend them.

Paul · 3 November 2024

★★★★★ 5/5

Google

We have worked with Sharon at Gascoine for the past 6 months when buying our first property. She's been extremely helpful and always gets things done. Definitely would recommend.

Wren · 23 August 2025

★★★★★ 5/5

Trustpilot

Thank you Lisa and Esther for you’re …

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Liam · 10 July 2024

★★★★★ 5/5

Google

Undoubtably the sale of the century. Adam with his able team marketed my house SK4 3JB in February 2022. It sold the next day with an offer over the asking price which complimented his marketing strategy. We then embarked to downsize to a bungalow which was a big ask, the search was fully aided by Adam and the lovely Kim and at one point we thought all was lost in July. Adam although being the sales agent for our house took it upon himself with his team to keep all parties keen. We eventually completed on our perfect bungalow over seven months later in September with no reductions on the waiting buyers price and a bargain on our bungalow. You could not make this review up as a fairytale, but its true and big thanks to Adam and his team for all their hard work, and very personal help and input to complete on an extremely challenging sale and conveyance.

Alan · 11 November 2022

★★★★★ 5/5

Google

I can’t praise gasgoine halman highly enough! Our main go-to was Louise who was so helpful and lovely throughout the process of finding a place, but everyone in the office was also friendly and approachable. It’s rare to find an estate agent who really cares (and is extremely good) at their job - I felt like I was being treated like a human being rather than a number, and it was so appreciated! Thank you so much to the team and especially Louise for helping us find such a gorgeous place - we’ll definitely be using you again in the future!

Emily · 11 November 2022

★★★★★ 1/5

Trustpilot

The house was a health hazard

We moved into a rental property managed by this estate agent last week, and it has been the worst experience we’ve ever had with an estate agent.

Oliver · 30 August 2026

★★★★★ 5/5

Google

We recently rented our home with the help of Gascoigne Halman, and the experience was exceptional. I've been a tenant for over 10 years and have dealt with various agencies, but honestly, without exaggeration, this was one of the best experiences we've had. The team was incredibly polite, friendly, and honest throughout the entire process. They documented every corner of the property in detail, and all the important checks, such as the gas safety inspection, electrical safety, EPC, etc, were completed thoroughly and on time. The tenancy agreement process was clear and comprehensive, which made everything go smoothly. We even had to request some maintenance early on, and their response was outstanding. An engineer was sent out and everything was fixed within two hours. We also absolutely love our new home, and we’re truly grateful to Gascoigne Halman for making it all happen.

Pooria · 19 May 2025

★★★★★ 5/5

Google

Throughout my sale, the team at Gascogne Halman (GH) were personable and professional. During what became a protracted process (no fault of GH), Sharon subsequently became my regular point of contact. I found her to be knowledgeable, communicative (through regular updates) and importantly, tenacious in progressing matters expediently yet with the appropriate diligence. She was fantastic. All in all, a great experience working with the GH team at Heaton Moor. Would highly recommend.

Craig · 20 July 2025

★★★★★ 5/5

Google

We have just completed our house sale and house purchase with Gascoigne Halman Heaton Moor. Sharon, George and Adam have been amazing, from our first interaction right through to completion. The team are really approachable and down to earth, but highly professional and efficient at the same time. They kept us well informed and were excellent intermediaries between the various vendors and solicitors which resulted in us completing the entire process in just 10 weeks!!!! They have been a huge support and I couldn’t have imagined going through this experience with anyone else. 100% recommended!!!

Rachael · 10 April 2025

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 5/5

Google

I had a very good experience selling my flat with Gascoigne Halman Heaton Moor. Adam, the manager, was very knowledgable and friendly and we had the property valued and on the market very quickly. The background work he did before our meeting was invaluable. Viewings were setup quickly and in a very short time I had an offer. Thank you to Jake who was involved in this process and throughout the sale. The whole team worked brilliantly and I am happy that everything went smoothly, which is a credit to the whole office. Fantastic job!

Rick · 11 November 2021

★★★★★ 5/5

Google

Great experience from start to finish with Gascoigne Halman. They went above and beyond to make selling our property easy and getting the best offer we could. Adam and Kim were always so lovely and extremely helpful throughout. Defiantly recommend!

Danielle · 11 November 2022

★★★★★ 1/5

Trustpilot

Totally manipulating the applicants

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Usman · 9 July 2026

★★★★★ 5/5

Trustpilot

Amazing team

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

Glenn · 26 March 2025