Trusted Agent profile · Stockport
★★★★★
212 reviews across 2 platforms
1 Thornfield Place, Stockport, SK4 3LD, SK4 3LD
Gascoigne Halman's office in Stockport, at 1 Thornfield Place, is rated 3.8 out of 5 across 212 reviews on two platforms, including 96 Google reviews rated 4.5.
Every review we hold for the Stockport office, from every platform, shown as written. First names only.
1/5
GoogleHad a viewing booked in with them, nobody called to inform us the house had been sold. We turned up and homeowner was shocked to see us outside as it was no longer on the market. Called gascoigne halman to seek an explanation and no answer, left a message and no answer. We also emailed in to raise this as an issue and have been ignored again. Incredibly shocking customer service, will not be dealing with them again.
1/5
GoogleWe had an ongoing leak for our whole tenancy (over 12 months) which created mould issues. This was reported many times only to have no one come out. They only "fixed" the issue after we had let them know we had moved out because they had to take marketing photos and do viewings. Then, at the end of the tenancy, they tried to charge us for damages their contractor had done after we had left the property. They fail to get back to you unless you give them a deadline, they have ignored requests for mandatory documentation such as deposit certificates and prescribed information, they have failed to give tenants notice on multiple occasions and finally they have broken GDPR regulations as well. The staff were friendly when speaking to them, but sadly I cannot give the company a higher review due to our experience.
5/5
GoogleA huge thank you to Gascoigne Halman- Heaton Moor. Sharon, George and the whole team have been faultless throughout our buying journey. We never thought we’d say this about an estate agent but an all round fantastic experience- clear and regular updates, made the process manageable and stress-free. We would highly recommend!
5/5
GoogleSharon, Adam and George from Gascoigne Halman Heaton Moor assisted us in both buying and selling our house and we could not recommend them highly enough. They gave great advice, helped chase things that needed chasing and helped us navigate through any tricky situations. They were responsive and made everything as smooth as it could have been. Highly recommended and thanks again!
5/5
GoogleSharon, George, Adam and the rest of the team were of great help throughout the entire process of selling my home - this even extended to how sympathetic and kind the team were especially when my father was admitted to hospital during the …
1/5
GoogleWe had an ongoing leak for our whole tenancy (over 12 months) which created mould issues. This was reported many times only to have no one come out. They only "fixed" the issue after we had let them know we had moved out because they had to take marketing photos and do viewings. Then, at the end of the tenancy, they tried to charge us for damages their contractor had done after we had left the property. They fail to get back to you unless you give them a deadline, they have ignored requests for mandatory documentation such as deposit certificates and prescribed information, they have failed to give tenants notice on multiple occasions and finally they have broken GDPR regulations as well. The staff were friendly when speaking to them, but sadly I cannot give the company a higher review due to our experience.
5/5
GoogleKim and the team have been fantastic all the way through. Quick super helpful replies and communicated with us at all steps in the journey! If we sell the property in the future we will definitely be using this branch! Thank you so much!!!
5/5
GoogleAnna was extremely professional and communicative during what was quite a stressful moving process. We felt we could trust her to give us honest answers and also have our best interests at heart. It was such a relief once we got the keys for our property and we definitely felt Anna had played an integral role in helping move the process along!,PositiveResponsiveness, Quality, Professionalism
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
5/5
TrustpilotHighly recommend, especially Dominic
We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.
5/5
GoogleI met Sharon during a viewing and she asked me what I was really looking for from my next house so she knew the one that I have just moved into (a different viewing!) would be ideal for me when we spoke again. She was excellent at keeping …
1/5
Trustpilotvery poor customer service
Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers
Dear Mr Evans,We are very sorry to hear of your dissatisfaction. Please can you email me with a little more information and to which branch this relates to and I will look into this further for you. james.coppock@gascoignehalman.co.uk Kind RegardsJames Coppock
5/5
GoogleCannot recommend highly enough! It was a long journey to sell (through no fault of the team at GH, just bad market conditions) but Kim and Jules worked tirelessly on the sale and were absolutely brilliant. All of my many requests were dealt with promptly, without complaint and without a single mistake. Really cannot fault them at all. To top it they are both lovely people and a pleasure to work with. Thanks so much team!
5/5
TrustpilotThank you to Angela and the team at the…
Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.
1/5
TrustpilotVery Poor Customer Service!
the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls. Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.
5/5
GoogleHaving recently been contacted by the branch manager in response to a concern, Louise was wonderful and helpful and reassuring to us at our rented property. Thank you Louise for providing good customer service and care to us.
5/5
GoogleRecently completed our house sale with Gascoigne - they were great. Sharon especially was extremely helpful in every way possible - she always got back to us and helped us with our purchase too. Would definitely use again if we were to move.
5/5
TrustpilotHighly recommended
We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.
5/5
GoogleSold my home through Gascoigne Halman after moving from a competitor who were not doing a great job. Adam, Anna and Jake were fantastic from start to finish. They were honest in their opinions and very straight forward to deal with. Highly recommended and will use again if we decide to move on once more. Thanks again.
5/5
TrustpilotGascoigne Halman Macclesfield Office
We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.
5/5
GoogleI can not recommend highly enough, especially Anna. She is an absolute expert in what she does and truly cares about the best interests of the person seeking her help. Anna is so knowledgeable and extremely patient. She is always on hand to help and able to provide reasoned and sensible advice. A truly genuine and honest person who is all about helping others.
5/5
GoogleI found Adam and the team (Heaton Moor branch) extremely pleasant to work and efficient. Tenacious, but not pushy, and gave great advice on pricing my property. Wouldn't hesitate to recommend the team. Thank you for the getting the sale of my house organised with the least fuss possible. 5 Stars . GeraldinePositiveResponsiveness, Quality, Professionalism
5/5
GoogleGascoigne Halman made buying my new home very easy and stress-free - they helped make the purchase go through smoothly - and in record time! Such a friendly and professional team.
5/5
TrustpilotExcellent professional service
Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy
Thanks for the review Alison.
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