Gascoigne Halman Heaton Moor reviews in Stockport

★★★★★ 5/5

Google

We recently rented our home with the help of Gascoigne Halman, and the experience was exceptional. I've been a tenant for over 10 years and have dealt with various agencies, but honestly, without exaggeration, this was one of the best experiences we've had. The team was incredibly polite, friendly, and honest throughout the entire process. They documented every corner of the property in detail, and all the important checks, such as the gas safety inspection, electrical safety, EPC, etc, were completed thoroughly and on time. The tenancy agreement process was clear and comprehensive, which made everything go smoothly. We even had to request some maintenance early on, and their response was outstanding. An engineer was sent out and everything was fixed within two hours. We also absolutely love our new home, and we’re truly grateful to Gascoigne Halman for making it all happen.

Pooria · 19 May 2025

★★★★★ 5/5

Google

Throughout my sale, the team at Gascogne Halman (GH) were personable and professional. During what became a protracted process (no fault of GH), Sharon subsequently became my regular point of contact. I found her to be knowledgeable, communicative (through regular updates) and importantly, tenacious in progressing matters expediently yet with the appropriate diligence. She was fantastic. All in all, a great experience working with the GH team at Heaton Moor. Would highly recommend.

Craig · 20 July 2025

★★★★★ 5/5

Google

We have just completed our house sale and house purchase with Gascoigne Halman Heaton Moor. Sharon, George and Adam have been amazing, from our first interaction right through to completion. The team are really approachable and down to earth, but highly professional and efficient at the same time. They kept us well informed and were excellent intermediaries between the various vendors and solicitors which resulted in us completing the entire process in just 10 weeks!!!! They have been a huge support and I couldn’t have imagined going through this experience with anyone else. 100% recommended!!!

Rachael · 10 April 2025

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 5/5

Google

I had a very good experience selling my flat with Gascoigne Halman Heaton Moor. Adam, the manager, was very knowledgable and friendly and we had the property valued and on the market very quickly. The background work he did before our meeting was invaluable. Viewings were setup quickly and in a very short time I had an offer. Thank you to Jake who was involved in this process and throughout the sale. The whole team worked brilliantly and I am happy that everything went smoothly, which is a credit to the whole office. Fantastic job!

Rick · 11 November 2021

★★★★★ 1/5

Trustpilot

'Its a landlord's / Agencies world.. we just live in it'

'Its a landlord's / Agencies world... and we all just live in it'.. I recently rented a house in Frodsham and on return of the property, despite a gold star check out report, the lack of communication regarding my deposit refund was horrific.. multiple calls, emails, 'I can't reach the Landlord', 'let me check and get back to you' it became farcical. I was then hit with an 80% claim by the landlord against my deposit for made up broken items and repairs. The check out team in Macclesfield did not care, emails not responded to, nonsense chatter blaming the Frodsham branch who apparently were in conversations with the landlord regarding re listing the property, however the check out team in Macclesfield could not reach him. The emphasis clearly was to talk to the landlord about more money for him, more money for GH and just leave me and hopefully I will go away. I asked to speak to the branch manager at Macclesfield who did call me, she also didn't know what was going on so said she would follow up and help. Needless to say this was the one and only time I heard from her, not even a courtesy call or anything... I obviously rejected the claim by the landlord and fast forward 4 months since we left the property, the DPS have awarded our deposit in almost its entirety, so the greed of the landlord did not win in this case, quite rightly... and if GH would have consulted with him and me better from the start we maybe could have avoided such a mentally straining 4 months for me. I understand they are acting on the landlords wishes, however, the sheer disregard for the tenant was freighting. I now own a property so renting is not something I plan on doing in the near future, however should the need arise, I will never use GH again for their services, nor will I engage with them in any future business. Note - this mainly refers to the Macclesfield Branch.

Chris · 6 March 2025

★★★★★ 5/5

Google

Great experience from start to finish with Gascoigne Halman. They went above and beyond to make selling our property easy and getting the best offer we could. Adam and Kim were always so lovely and extremely helpful throughout. Defiantly recommend!

Danielle · 11 November 2022

★★★★★ 5/5

Trustpilot

Amazing team

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

Glenn · 26 March 2025

★★★★★ 1/5

Trustpilot

Totally manipulating the applicants

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Usman · 9 July 2026

★★★★★ 5/5

Trustpilot

Selling a house during lockdown and a cold winters

The sale of my house took place during very difficult circumstances as the U.K. AND ISLE Of MAN were in lock down during different periods during the sale process .I couldn’t visit the property. The property had been rented with Gascoigne Halman for 12 Year before I sold it . The asking price was set at a good level the brochure was produced in a couple of daysand the sale proceeded well .The first buyers who bought the house within days they couldn’t get the mortgage they needed so the house went back on the market and sold again within a relatively short period of time in 5 months Oct to March the whole process was completed.I was kept up to date with emails and phone calls every time there was a viewingI had dealings with mainly one sales person James but when he was off others kept me informed Sue the sales secretary was also good at answering queries connected with the sales process. As I was at a distance I used a solicitor recommended by GH and was pleased with there services I also used an insurance company that was local.During the cold spell when prospective buyers visited James made sue the house was warm enough to prevent issues with burst pipes I was also alerted to problems with the loft door and garage door and was then able to use GH property maintenance to solve several issues.I think James gave the sale a personal touchFor me the all round service GH provided was very helpful in difficult working circumstances .I am very pleased with the outcome and would recommend them

Linda · 23 April 2021

★★★★★ 5/5

Trustpilot

Jan was amazing

Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx

Megan · 17 February 2025

★★★★★ 5/5

Google

Just bought our first house through Gascoigne Halman Heaton Moor and Kim & Joules were amazing from start to finish. They helped us through every step of the process and made everything so much easier and ere always happy to help in any way.

The · 13 July 2024

★★★★★ 5/5

Trustpilot

A Great Knowledgeable Local Company

I cannot fault the excellent customer service received from Adam and the team at Heaton Moor branch. The sale of my property was marketed to a high standard in a friendly, helpful and professional manner, and achieved a quick sale.Although my purchase of another property did not go ahead due to unforeseen circumstances I would have no hesitation in recommending Gascoine Halman in any future property transactions.

Valda · 21 December 2022

★★★★★ 1/5

Trustpilot

Frances Mason used our family and encouraged gazumping offers IMO

Frances Mason used our family to pump up other offers for the seller. She confirmed after a long and arduous process we'd had our offer accepted. She then encouraged the vendor and buyers carry on viewings in our opinion to gazump us. She knowing didn't send out a memorandum of sale to us for 5 days whilst getting other parties to outbid us. After we paid for searches etc Frances informed us someone had come in with another bid.......from there played us off as an auction for bidding. Then told us we didn't get the house. The next day it was put as STC for the other buyer. Something she refused to do for us in 5 days. She openly admitted on the phone she knew of another bid hence when she didn't do the memorandum of sale.She let us pay for searches while using us a pawn. It was absolutely the worst experience I've ever had with any kind of company. There was no remorse and I don't know how she sleeps at night for a little but extra of commission.Openly trying to get improved offers and more viewing whilst sending us acceptance confirmation and letting us pay fees is a very very underhanded trick.

Darren · 7 November 2020

★★★★★ 5/5

Google

Fantastic service, really prompt when dealing with solicitors. Communication is excellent, I was kept aware of every step of the process. Nothing is too much trouble for the staff or manager. All the staff are friendly and approachable, the whole transaction was very professional. I would highly recommend them.

Peter · 11 December 2025

★★★★★ 5/5

Google

We used Gascoigne Halman to sell our house. From beginning to end they were fantastic. I cannot recommend them highly enough, they sold our property quickly and kept us up to speed throughout the entire process. I would recommend them to anyone. Adam/Sharon and George are all fantastic.

Ben · 17 December 2025

★★★★★ 1/5

Trustpilot

DISAPOINTMENT

What went wrong? Well I was advised by this agency that the property had come off the market once my holding deposit was paid. Upon submitting my credentials for referencing which was with let alliance, I was advised by "Charlotte" a representative at Gascoigne Halman that the landlord has gone with another offer and would rather refund my holding deposit then proceed with my application. Honestly Disappointed with the service provided by this agency. WOULD NOT RECOMMEND GOING WITH THIS AGENCY

Chrissy · 9 December 2024

★★★★★ 5/5

Trustpilot

Great Service!

Steph and the team at Gascoigne Halman were fantastic. They were friendly, pro-active, and helpful in getting us into our new home.

Rob · 3 April 2025

★★★★★ 5/5

Google

Sharon and George have been absolutely fantastic. They have kept us informed all the way through. We originally missed out on a house, but George called us straight away when it came back on the market and we couldn’t be more thankful!

Laura · 17 January 2026

★★★★★ 5/5

Google

Absolutely fantastic service. Anna dealt with the purchase of our property. Along the journey we also dealt with Charlotte and Bev. 3 fantastic ladies, very attentive, knowledgable and more than competent in their roles. The service delivered exceeded expectations and there was a consistent personal touch all through the process. We haven’t had to chase them for a thing they have been so proactive and so, so helpful. Thankyou for making the purchase process so smooth and easy. You have been amazing!!! Wishing the 3 of you all the best for the future Rich & Steve

Rich · 12 November 2019

★★★★★ 1/5

Google

My partner and I recently completed a tenancy managed by Gascoigne Halman (GH), which ran for nearly 3 years. This tenancy largely ran smoothly, but when we required letting agent / landlord support (mostly to repair or replace white goods) this was really slow in coming, taking over 4 weeks in multiple cases. In these instances, GH were quick to blame the responsiveness of the landlord, taking no visible ownership of the problem themselves. Upon completion of the tenancy, GH took over 4 weeks to get the deposit released by the landlord, despite them being in contact with the landlord to place other tenants in the flat during this period. Finally, we found the staff at the Heaton Moor branch of GH unknowledgeable and unresponsive. When serving our notice they failed to respond to multiple requests to confirm the interpretation of our contract. I was then required to explain (and was questioned on) my reading of the contract, which many tenants, who were not as comfortable with contracts, may have been intimidated by. As a former landlord myself, I understand the value of keeping tenants in place, both from a financial and continuity perspective. On the basis of the challenges we have experienced, I would not recommend using GH to manage property.

Gareth · 27 October 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude

Andrea · 18 May 2026

★★★★★ 5/5

Google

My partner and I have dealt with Gascoigne Halman as buyers, and we could not have asked for a better experience. We have started dealing with GH after our first property fell through, and honestly the upgrade in service received and communication compared to the previous agent was incredible. Anyone you deal with is always so helpful and available. I know you can’t really choose who you deal with as a buyer, but I can’t recommend this agent enough - we will definitely go with GH if we ever sell our property.

Jonathan · 11 October 2024

★★★★★ 5/5

Google

Fantastic service from start to finish. Alison has been amazing and made renting our new house a doddle. Sat down with us and helped us work out what we were looking for. Then when we wanted a property she got on the phone and secured it with the landlord for us immediately. She's then been there when we've rung with questions every step of the way - always very friendly and helpful. The final thing was a mistake made on the website as to what the property had in it - I called up and it was sorted to a perfectly satisfactory solution within hours without any pushing or pestering at all. Could not fault these guys and if we ever move (not that i want to!!) i have no doubt i would look specifically for property with these guys. Thanks so much :)

Clare · 12 November 2017