1/5
Not a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
Trusted Agent profile · Stockport
★★★★★
701 reviews across 2 platforms
2a Mersey Square, Stockport, SK1 1NU, SK1 1NU
Bridgfords's office in Stockport, at 2a Mersey Square, is rated 3.1 out of 5 across 701 reviews on two platforms, including 254 Google reviews rated 4.9.
Every review we hold for the Stockport office, from every platform, shown as written. First names only.
1/5
Not a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
5/5
First time buyer, didn't have a clue where to start but following a chat with Angela and looking at the properties available I made a viewing. Really straight forward with them checking back in to make sure all ok and confirming the viewing. The pictures were true to the property and following two more viewings with Ryan who explained everything and answered any questions I had my offer accepted! The communication since then has been amazing and has made the process an enjoyable and exciting one.
Thank you Hannah for recognising our hardworking Bridgfords team with your 5* review! I will make sure your kind words are made known to our local team. Kind regards, Scott
5/5
I'm going through the sale process at the moment and there have been a couple of hiccups further down the chain. The whole team at Stockport have been excellent throughout, very professional, keeping me up to date and always available when I called. Special mention has to go Angela Tombleson who has been navigating through the issues further down the chain. She always seems to be able to get to the bottom of exactly where we are and who needs to do what. I'm so grateful for her support at a stressful time. Well done to all the team for their excellent customer service.
Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Scott
1/5
Do not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
Zero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
We highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
Great company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
Bridgefords did an absolutely brilliant job when selling my fathers house, I would like to single out 2 people in particular, Angela, who kept in touch constantly with updates on offers and viewings and Ryan who initialy valued the house and also kept us up to date on a regular basis, the rest of the staff who attended the vieings also deserve high praise, nothing was too much trouble to attend to and I would have no problem in using Bridgefords if and when the time comes to change my home.
Thank you Ricky for taking the time to leave us with your fantastic 5* review of our dedicated Bridgfords team in Stockport. It is great to read that nothing was too much trouble for them and that they always kept in touch with you. We would love to help you again in the future. Best wishes, Emma.
5/5
I can highly recommend Bridgfords in Stockport & more so their senior sales negotiator Angela Tombleson. Although my sale was a bit more complex and lengthy than I hoped, I was always kept informed and involved by Angela. When it required conversation with Buyers and Solicitors, I was supported through this and given all the help I required. As I had moved away from the area, I also required assistance in showing potential buyers, workmen and even surveyors around and Angela dealt with it swiftly & professionally- nothing was too much hassle for her! I truly couldn’t thank her enough- top service!
Thank you Wynne for your great 5* review and recommendation! It is wonderful to read that you had such a great experience while selling through Bridgfords, Stockport and that you were fully supported throughout the process. I will make sure your kind words are forwarded to Angela and the whole team. Best wishes, Scott
5/5
I could not be happier with the service I have received from Bridgfords when selling my house. Ryan, Angela and the rest of the team were so professional, friendly and helpful and always willing to answer any questions. Luke has gone above and beyond to help with the sale and has supported me so much when various other parties have been challenging! I really cannot thank the whole team enough and would definitely recommend to anyone wanting to sell a property in Stockport. Fantastic service and an excellent team!
Thank you Danielle for your fantastic 5* review of the professional, friendly and helpful service you received from our dedicated Bridgfords team in Stockport. Thank you also for the recommendation. Best wishes, Emma.
5/5
Joel in lettings made my move very easy, he kept me updated throughout and was very helpful- thanks Joel!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
5/5
Bridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
2/5
I wouldn’t recommend
I wouldn’t recommend. They set you up with an energy supplier even though you withdraw from an application. I didn’t even sign the contract and they raised an account without my consent. I had to be on the phone for almost an hour to close an account I didn’t even set up which will take 6-8 weeks with OVO. The staff at Stockport are lovely but I got spoken to like I was a child when I called up asking why this happened by Katherine when in the past she’s been nice. I don’t recommend Bridgfords. 👎🏾
5/5
I was looking for apartments to rent for long and finally got the monkey off my back, all thanks to Bridgfords, Stockport office. Richard helped me through the entire process and was very understanding about my situation of being a newbie in the UK soil. Keep up the good work!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
Shout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
5/5
Absolutely fantastic service! Despite a couple of fall throughs Sophie and the rest of the team were undeterred and relentless in their efforts to get our house:sold. We had over 200 viewings and when we finally got our proccedable offer they were supportive to the very end! Highly recommended!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
A one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
5/5
Thank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
1/5
Confusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
1/5
Bridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
1/5
Well... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
1/5
Unanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
5/5
Bridgfords have successfully let a flat out for me. Very efficient and professional. Thanks Hollie and Joel.PositiveResponsiveness, Professionalism
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
After such a long struggle to find a property, it was a real pleasure dealing with Kate who made the whole process so smooth from start to finish. She kept us informed the whole time and was so helpful and lovely! Would highly recommend her :)
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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