Every review we hold for the Stockport office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe staff at Bridgefords Stockport are fantastic. I have dealt with Kate and Gabrielle and they have been extremely personable and professional. I can honestly say, after dealing with many estate agents over the last month, nobody showed as much care and understanding as Bridgfords. They listened and were understanding, all the others were like robots. Thank you, your life savers.
Clare · 17 February 2026
Agent replied · 17 April 2026
We are so thrilled to hear that you had a positive experience with our team at Bridgfords Stockport! We take great pride in providing our customers with top-notch service and it's wonderful to know that Kate and Gabrielle were able to exceed your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotFraud risk
Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!
Roger · 17 June 2026
★★★★★ 5/5
GoogleOur first-ever house sale and it couldn't have been easier. Spencer did so much research and gave us all the options, sold our house in under a week. He kept in touch every step of the way and went above and beyond at every opportunity. Thank you to Spencer and the team - we couldn't recommend him more for Stockport.
Charlotte · 17 December 2025
Agent replied · 17 April 2026
We are thrilled to hear that your first house sale went smoothly with Spencer's excellent service! Thank you for trusting us and recommending us to others in Stockport. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSuch an amazing experience with the letting team at Bridgfords. Hayley went above and beyond to make sure I managed to secure my rental and managed to take all the stress away being a first time renter. Would recommend to anybody looking to find their first home or move. Thank you again Hayley your a star🎉xxx …
Katie · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that our team, especially Hayley, provided you with exceptional service. It's our goal to make the renting experience as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Googleamazing service and everybody really looked after us. Sophie and Gavin were especially helpful to us and ensured we always dealt with them for continuity. Nothing was ever too much and they guided us through our first house purchase seamlessly. Always answered our phone calls or got back to us in a timely manner. We cannot thank them enough.
Katy · 17 November 2025
Agent replied · 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our services, and that Sophie and Gavin went above and beyond to ensure that your first house purchase was seamless. We're always here to help and we truly appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotI recently moved into Brigford property…
I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.
Alpha · 21 February 2026
★★★★★ 5/5
GoogleGemma and the team were amazing through the whole buying experience. Not only did they find viewings perfect for what I was looking for they were were to assist and answer any questions I had through the whole process even helping to get the sale pushed through promptly between both parties solicitors!!
Declan · 22 October 2025
Agent replied · 22 October 2025
"Thank you so much for your kind words! We're thrilled to hear that our team provided such great support during your buying experience. We're always here to help and make the process as smooth as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a very positive experience in buying my house through Bridgfords. Gemma was a pleasure to speak to, and very helpful for a first time buyer like myself! I wouldn’t hesitate to use Bridgfords if the time comes for me to sell in the future.
Megan · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words, we are thrilled to hear about your positive experience with Gemma and Bridgfords! We are always here to help and are honored to have assisted you in buying your first home. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotService above and beyond
What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.
Nicky · 8 November 2025
★★★★★ 1/5
GoogleWhere do I start? From the constant lies to the rude unprofessional behaviour, they have put me through hell. AVOID AT ALL COSTS.
Due to the noise issues I had where I was living at the time, when I first viewed the property I was told I was going to be on the top floor of the building and that there's only 1 person living next to me. I made them aware of the noise issues I was having in the property I was living in at the the time and that I am paying £600 to get out of the contract. They told me this property will have no noise issues and that its on the top floor. To my horror, the day I moved in I can hear loud banging noises from above where I can see the ceilings moving. To my surprise I then found out there were 2 people living above me, in what's used to be an attic of a house. The person showing me was clearly clueless about the building and they had completely lied to me about the entire place.
The property was inhabitable condition. There was absolutely no insulation for heat or noise. I could hear every footstep and noise from the flats above, below and next door. The place was so vile that I can hear every movement, conversations, door slamming and banging. There were huge gaps within the building that the bathroom always stank of other people's toilets. Mould and damp everywhere. They never helped me or told me that I needed to take my metre readings in the most horrible creepy basement I've ever seen. I'm still paying off an extortionate amount on bills to this DAY because of how freezing the building was and how much it cost to run the flat.
I had complained about the noise issues consistently since day 1 and it took them 5 months to get the carpets in the flat above fitted but nothing was resolved. WORST 6 months of my life - it really affected my health as I couldn't sleep. To top this off, they didn't return my deposit for 2 month after I had moved out.
Megan and Katherine was abysmal to say the least. Had extremely bad attitude, incompetent (they had actually lost the keys to the flat), and just pure rude over the phone. I feel really bad for whoever is unfortunate enough to live there after me. Corrupt estate agents like these really needs to be shut down.
M · 26 July 2024
Agent replied · 24 October 2024
Hi M O,
We are truly sorry to hear about your experience. Please contact review@countrywide.co.uk to discuss this matter further. Thank you for bringing this to our attention.
Best regards, Bridgfords Stockport
★★★★★ 5/5
GoogleI cannot rate the team at Bridgfords Stockport highly enough, they really were incredible and I have no hesitation in recommending them.
Sophie and Megan were amazing, as were all their colleagues who I dealt with during the recent sale of my house. They were fast, efficient, professional, and friendly. I told them what I was seeking and timescales and they delivered even sooner than I had anticipated possible, which was wonderful. From the marketing of my house on Rightmove to completion was less than 3 months.
I am pretty clueless about these things and so I was quite anxious. They answered my many silly questions and went out of their way to reassure me when I got a bit bamboozled in the process. So much so, they made the process straightforward and were the glue holding it all together. Chasing the buyer, their solicitor, my solicitor etc. What struck me most is that when they said they would call or do something, they did it. I find that rare in service industries nowadays so having them actually do what they say, when they say it, without issue or drama was a breath of fresh.
Thank you so much for all everyone at Bridgfords did in the sale of my house! You’re a fantastic team of people and excellent at what you do.
A · 26 July 2024
Agent replied · 24 October 2024
Hi,
Thank you for your kind words about Sophie, Megan, and the team at Bridgfords Stockport. We are delighted to hear about your positive experience with our services. If you ever need assistance in the future, feel free to reach out.
Best regards,
Bridgfords Stockport
★★★★★ 5/5
GoogleGreat team and service anything I needed Sophie and Gemma help me with it couldn't ask for a better service would recommend them to anyone so glad i went with them to sell my house thanks alot since this has happened there solicitors has been struck off ive had bills of over 3k from unpaid taxes and fees stay away from them plus over 1500 in new solicitor fees
attached Commission fee invoice for the sale of the above mentioned property which was due upon completion.
We have been unable to secure funds from your conveyancers. Please see attached your signed agency agreement which confirms your liability for the fees.
Please confirm payment by return.
Payment of £2455.20 should be made into the account below by return:-
COUNTRYWIDE ESTATE AGENTS
Alan · 17 January 2026
Agent replied · 8 September 2025
Thank you for your kind words! We are thrilled to hear that Sophie and Gemma provided top-notch service for your home sale. We are grateful for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI highly recommend Bridgfords Stockport for buying and selling properties. I recently sold my house through Bridgfords and purchased a property they had on their books. It was a difficult transaction due to the vendor of the property I was buying, but Ruari for seven months was an absolute superstar and never waivered in his support and help to get this over the line. He constantly kept on top of the purchase, constantly chased on my behalf with the company selling the property and kept me up to date daily when I was tearing my hair out. On the sale of my property Sophie was absolutely brilliant, kept me constantly updated and was helpful and friendly throughout. Both Ruari and Sophie helped throughout making a stressful situation easier by being interested, engaged and super helpful right until the end. I wholeheartidly recommend them both for anyone looking to sell or purchase a property in Stockport.
Angela · 27 May 2024
Agent replied · 24 October 2024
Angela Dennerley thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKate and Hayley at Bridgefords were wonderful at every stage, from initial viewing to ensuring a swift and clear move in process. They made the rental experience much less stressful than I had anticipated, and responded quickly and with professionalism and care whenever I got in touch. Would highly recommend.
Kimberley · 16 July 2025
Agent replied · 17 April 2026
Thank you for choosing Bridgfords for your rental experience! We are so happy to hear that Kate and Hayley provided excellent service and made your move-in process smooth and stress-free. We appreciate your recommendation and look forward … More
★★★★★ 1/5
TrustpilotOne of the worst estate company i have…
One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .
Aiah · 29 July 2026
★★★★★ 5/5
GoogleSophie was amazing. I had the pleasure of working with her for a purchase for a mutual client. She was easily reachable and would go about and beyond to clients. Highly recommend
Thilaj · 17 December 2025
Agent replied · 17 April 2026
Thank you for your glowing review! We are so glad to hear that Sophie went above and beyond to provide great service to you and your mutual client. We strive to provide excellent customer service and we are happy to see it's being recognized. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotSome things never change - still shoddy
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.
Gaynor · 10 August 2026
★★★★★ 1/5
Trustpilot2 month+ deposit return delay
I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.
Wayne · 31 July 2026
★★★★★ 1/5
GoogleI purchased a property from Bridgefords it was an awful experience. The staff are extremely unprofessional. The advertised property as 5 bedrooms and it wasn’t until weeks before completion it transpired there were no building regulations for two of the rooms and therefore should have been advertised as 3 beds. Although they said they took the sellers word for it, I have recordings from the neighbours going into Bridgefords office, advising the staff it cannot be advertised as 5 beds as it does not have building regs. There are also recordings of the same information being communicated to Bridgefords staff when arriving at the property.
When addressing the building regs issue with one of the staff, they advised it would not change their value as it still has the same amount of rooms. Common sense says the cost, time and effort to gain building regs retrospectively is clear there would be a discrepancy in the value.
I complained to the branch and after 6 months, did not receive an acknowledgment nor a response to my complaint.
Their communication from start to finish was limited, the complete opposite to Gascoigne Hallman who was selling my property - highly recommend.
I would strongly advise anyone thinking of purchasing a property with Bridgefords to avoid at all costs.
Gemma · 17 November 2025
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJulia Olczak was extremely attentive, easy to contact and an absolute pleasure to deal with.
We ended up having a change in circumstances and not going ahead, however she was extremely understanding of our situation.
Julia isn’t just trying to fill properties quickly, she tries to match the best possible tenant to their ideal property.
I’ve dealt with many agencies when being shown properties, and I would say Julia has had the best customer service approach.
I would highly recommend getting in touch with Julia if you are looking in Stockport or surrounding areas.
Aiden · 2 June 2025
★★★★★ 5/5
GoogleFor our first time in renting a home, Bridgfords have been a fantastic experience.
Hayley has been an incredible help in getting all of our affairs in order and has been able to assist us even in stressful times. Thank you :))
Emily · 5 August 2025
Agent replied · 8 October 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had such a bad experience with another on line agent in 2022, so much so we took our house off the market for almost 12 months. We decided to try again and so glad we did Bridgfords can’t fault them, Sophie own main contact was fantastic, she kept everything going and we completed and moved in, in 9 weeks. Raury was also excellent, he took us round our new house a couple of times and steered our purchaser around the process. Learn from us, good estate agent, is worth their weight in goal, so happy with the whole process and can’t recommend Bridgefords, Stockport branch enough, what a team, thank you so much 😊
Jayne · 29 December 2023
Agent replied · 24 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was very impressed with the profesional and friendly service I've recieved from all of the staff members at the Stockport branch ,
Starting with my first contact call I made with George , arranging my valuation appointment with Spencer , who was extremley helpful putting everything in place .
Sophie the Branch manager kept me informed on a regular basis and guided me throught out the whole process .
Thank you once again .
Derek · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words and for trusting us with your business. We are delighted to hear that our team at Stockport branch provided you with exceptional service from start to finish. It was our pleasure to assist you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleNot a pleasing experience by any means. Staff unfriendly over email and phone messages.They did not give the full information out when i enquired about lettings a property. Considering this is my first time letting a property i would have really appreciated more help. I Was then told i would have to pay a holding fee ? I had no idea what this was for and it was not explained. To make matters worse i was told if the application failed they would keep my £270 holding fee ? When it comes to renting a house and how important this is to me I really think you could have been more helpful and explain the full process instead of just sending me an application form and then saying we told you did you read the form ? I suffer from ADHD and it’s almost impossible for me to go through a form just like that. Not helpful at all. I also explained many times it was my first time renting but feel you didnt acknowledge this fact. Due to this experience i will not be recommending you to anyone.
Neil · 20 October 2025
Agent replied · 22 October 2025
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at EAComplaints@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
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