Taylors Lettings reviews

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 4/5

Google

Thanks to Chloe Eley of Countrywide Mortgage Services ( she is their senior executive consultant ) we have now secured our mortgage. Despite all the challenges along the way ( partly due to the unusual nature of the property ) she has proved to be so diligent, unswerving and professional to see the challenge through to success. Well done Chloe for your invincible determination to see a successful result. I wish you and the business every success for the future. One very happy customer !PositiveProfessionalism

David · 26 October 2021

★★★★★ 1/5

Trustpilot

Time waisted and unprofessional

I had a market appraisal appointment scheduled with Taylors at the Luton branch, with Patrick assigned to attend. Unfortunately, he did not turn up to the appointment and made no effort to contact me beforehand to let me know he would not be attending. I found this completely inappropriate and highly unprofessional. What makes this even more disappointing is that this is the second time in a row this has happened. Such a lack of communication and reliability reflects very poorly on the service and has wasted my time

Julita · 23 January 2026

★★★★★ 5/5

Google

I recently viewed a property that was on the market with Taylors Estates and a lady called Megan Ireland showed us around the property. I must say I have never met any other agent that has been this polite and very professional. She didn't rush us while we were looking and she was able to answer all questions on the house. She was very calm during the viewing and this made us very comfortable. During the negotiation period she knew my situation and she was very supportive through out. She was understanding and didn't show any signs of frustration or not willing to help. These are the kind of agents that need to be employed. Megan is an example to them all!PositiveResponsiveness, Quality, Professionalism, Value

Eda · 25 August 2021

★★★★★ 5/5

Google

House hunting is extremely stressful for anyone, Chloe Eley went further than anyone else i had dealt with to make me fully aware of the situation and kept me fully informed of the most appropriate ways forward. When i am ready to buy i will definitely be back in contact! Update 09/05/21 - I have since gone back to Chloe now having enough money and successfully completed my purchase on the 9th April 2021. She was with me every step of the way and provided excellent insight and guidance.PositiveResponsiveness, Quality, Professionalism, Value

Samuel · 25 August 2021

★★★★★ 5/5

Google

My partner and I were provided with some great advice from Chloe Eley within the Taylor’s team as first time buyers. As people just starting out to get on the property ladder we were absolutely clueless and had a new question every minute. Chloe was very clear and thorough within her advice, she even broke down our daily expenditures to make sure she ‘tailored’ (see what I did there!) her advice to suit our lifestyles and goals. Thanks Chloe!PositiveResponsiveness, Professionalism, Value

Kelly · 25 August 2021

★★★★★ 5/5

Google

I am a first time buyer and Chloe Eley was my mortgage advisor. Chloe is a very professional, experienced and friendly person, and she has provided me all the required information and helped me a lot to successfully complete my mortgage process and to get a lower interest rate. I am very happy that I am the owner of my first property now. Chloe has provided me excellent services and I will highly recommend her to everyone, 10/10 😊PositiveResponsiveness, Quality, Professionalism, Value

Iftikhar · 25 August 2021

★★★★★ 5/5

Google

Chloe has been my broker since 2014 and she has always provided me with outstanding service - often going the extra mile. She explains everything in a way that is easy to understand and she genuinely cares about helping you to get the best deal and walks you through the process with great care and clarity. Highly recommended!

Bea · 25 August 2023

★★★★★ 5/5

Google

As first time buyers we were quite nervous and naïve to what was needed. Chloe made the process so simple! She talked us through absolutely everything, giving us plenty of options to choose from. Chloe listened to our concerns and put our minds at ease. It was so helpful having Chloe as we didn't really need to do much, it reduced a lot of stress for us. Chloe is an incredibly hard worker and very kind. She would get back to us very quickly if we had concerns and she kept us up-to-date throughout. I wouldn't hesitate to recommend Chloe, we will definitely be approaching her upon re-mortgaging.

Jamie · 25 August 2020

★★★★★ 5/5

Google

My Mortgage broker from Tailors Chloe Ely has been fantastic! She has been incredibly helpful and knowledgeable throughout this entire mortgage process. She made everything easy to understand and was always available to answer my questions. I highly recommend their services!"

Ikhide · 25 July 2024

★★★★★ 5/5

Google

Dealt with Kim Suddens today with help on a maintenance issue. Have to say she was great, called me back when she said she would (within 5-10 mins) and in that time had made calls to a few different people to help us get the information needed. Was a pleasure to deal with and was really bubbly and friendly along with it. Hope to deal with her again.

Ettan · 25 August 2022

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

Everything was very smooth, and Viktoriia was amazing at helping us secure a property. The whole process was very quick and professional, and we were very grateful for all the support from Viktoriia and her team. Recommend having a chat with them if you’re looking to rent in closed proximity to London.

Maria · 28 November 2023

★★★★★ 5/5

Google

Absolutely brilliant! From the sales team that helped list the property Rickie Helen Megan Who were all brilliant The sale took a while to go through which was no fault of Taylor’s in fact if it was for Karen who kept chasing to see what was going on and getting updates I’m sure we would still be waiting Can’t fault Taylor’s at all and would 100% recommend to friends and familyPositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 August 2021

★★★★★ 1/5

Trustpilot

The worse agency

The worse company ever expecially that one in Watford. They are absolutely useless and careless. They rent my property to a single mother who knows the trick to obtain everything free in this Country. The estate agent did the tenants game. I was not an expert in this field, because, was the first time rending my house and they took advantage of me. As estate agent should have done the best for me to protect me from scams instead they did not do anything to protect me but they only interest was money. I realised that Taylors Watford are useless puppets. The contract with the "lovely tenants" ended in November 2023 and they are still in my house. The management is going through the court to get them out. Thanks to God I rent the house with the full management and paid the insurance otherwise I would not get any payment and this would have been a disaster for me. I rent my only house, the one I was living in for a valid reason, not because of being greedy but because I needed an extra income and since December I did not receive anything into my account, though, the management send me an email that they would meet the cost of the rental. The council is also chasing me for the council tax, which obviously, I am not going to pay as I am not living in the property. Look at what a problem this agency is giving to the landlords! ! I am just disgusted of the fact that the agency should guide and protect the landlord, instead it looks like to me they only protected the tenants. I would not be surprised if the tenants tipped the agency to scam me. I will update the full story when everything ends and I will get possession of my only living place

Filomena · 14 February 2024

★★★★★ 5/5

Google

My experience with Taylors was 1st class. All the staff were helpful efficient and competent. They made me feel like they were just working for me. Obtained lots and lots of viewings. And best of all, secured a sale for me quickly, exactly like they said they would. The process was made incredibly easy for me. I would highly reccomend.

Kim · 28 July 2025

★★★★★ 5/5

Google

Chloe has advised two of my purchases and is incredibly understanding of the mortgage environment and my condition. She clearly highlighted the different options I had and provided very quality advice. I highly recommend Chloe for mortgage advisory services. You will surely get the best of deals and expert opinions through your mortgage application process.

Deji · 25 August 2023

★★★★★ 5/5

Google

Joe you were amazing very professional.always kept in contact with us re our flat sell...Joe you always went the extra mile to help us. You are a credit to the company wish you all best for the future...

Alf · 16 February 2026

★★★★★ 5/5

Google

We have a fantastic service from Taylors. They are very helpful and responsive. Thank you for helping us to find our perfect home! [edited] just finished up our three-tenancy, and it's a pure pleasure to work with Taylors and the move out process is very smooth! thank you so much Taylors team for everything during our tenancy

Yixuan · 24 August 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 5/5

Google

James was literally the most helpful person I could have asked for to help me. He answered all my queries, quickly. And was always on stand by for any help that I needed. I would definitely use Taylor’s in Stevenage again especially if James was the one helping me.

Megan · 12 January 2024