Trusted Agent profile · Stevenage

Taylors Lettings Stevenage reviews

3.9

★★★★★ Good

379 reviews across 2 platforms

13 Queensway, Stevenage, SG1 1DA

Taylors Lettings's office in Stevenage, at 13 Queensway, is rated 3.9 out of 5 across 379 reviews on two platforms, including 243 Google reviews rated 4.8.

Google logo

4.8 / 5

243

Reviews on Google

This office

Trustpilot logo

136

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Stevenage office, from every platform, shown as written. First names only.

5/5

Trustpilot

Smooth and easy move

Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.

Lucy · 30 August 2022

1/5

Trustpilot

Taylors, Downend

I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agencies, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about "no pets allowed". Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude' NO' to all our questions. Rude, unhelpful and very abrupt answers and attitude. Absolutely disappointed and disgusting. I don't know how these people still have a job.

Nicole · 29 September 2020

5/5

Trustpilot

Taylors helped us find a new home in Bicester

Taylors helped us find a new home within a short space of time. They are friendly and supportive. The home-finding process was user-friendly and less tedious than other property agents.

George · 16 January 2025

5/5

Google

From beginning to end chloe has been fantastic. She squeezed us in just before Christmas and we've been in our house just under a month already. We were first time buyers, didn't know anything. She explained all the information in detail and spent a lot of time, understanding our life, our outgoings etc. She told us everything we should be expecting to pay, estimated budgets and timescales, which set us up and didn't leave us in the dark when we exchanged. We would recommend using chloe, especially if your first time buyers. She has nothing to hide and will give you all the details and answer any questions even if you think they are silly!. Thanks again chloe!! From Chelsea and Darren xx

Chelsea · 25 August 2020

1/5

Trustpilot

DO NOT USE TAYLORS CARDIFF

DO NOT USE TAYLORS CARDIFF. I moved out 4 months ago and they are yet to update the contract, leaving the new tenant and previous tenant in a dangerous position. I have not had my deposit back. They are unprofessional, disorganised and rude. The new tenants are now renting without a contract or any protection due to their complete incompetence. DO NOT USE.

Beth-Anne · 10 March 2023

1/5

Trustpilot

A visit to Taylors will only end in frustration - Dreadful

Taylors have long had the reputation of selling cheap houses in a slightly unprofessional manner but despite this they have actually got worse! At Taylors Filton, Bristol they employ staff with an almost negative IQ which explains why they continue to market houses that other agents have already sold and take down messages without asking for a reply telephone number. Absolutely dreadful and certainly the Filton brance is to be avoided at all costs.

Mark · 21 October 2021

1/5

Trustpilot

Taylors of Swindon Avoid at all COSTS

Taylors of Swindon! Avoid Avoid Avoid!!!

Jas · 10 October 2025

5/5

Google

Services rendered professionally and timely. Very courteous

Lovetha · 19 August 2024

Agent replied · 24 August 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Absolute nightmare to deal with

Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.

Kim · 23 February 2024

5/5

Google

Recently let my property through Ashley & Henry, five star service throughout, always happy to take my call if I had any questions. Please do hesitate to use Taylors Lettings, they're great at what they do. Thanks again!!PositiveResponsiveness, Quality, Professionalism, Value

Elle · 25 August 2021

Agent replied · 24 August 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

My experience started with the pleasant…

My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.

Bianca · 23 March 2022

1/5

Trustpilot

I vacated the house early as Swindon…

I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.

Ritesh · 26 July 2022

5/5

Google

Just a little note to say thank you for all your help with our house sale - so pleased that everything ran smoothly and all communication was excellent. Highly recommended. Katie & Rick HopkinsPositiveResponsiveness, Quality, Professionalism, Value

Caleb · 12 January 2022

Agent replied · 11 January 2025

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Chloe Eley at Taylors assisted us with our remortgage. Service was excellent. Chloe was very professional and helpful throughout the process and responded quickly to queries. Would not hesitate to use again.

Lee · 26 August 2018

1/5

Trustpilot

Taylor’s Luton George street

An agent from the Luton George street branch told me during a viewing they won’t put my offer forward to the seller because I have my own conveyor and mortgage broker. Another agent repeatedly denied me a viewing at another property for over a month, I had to go and speak to the seller directly and found out that Taylor’s had viewings held during the previous weekend.

Abbas · 23 March 2022

1/5

Trustpilot

Unprofessional

[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.

A · 7 September 2024

5/5

Google

Would highly recommend! The team here are very efficient, polite and helpful throughout the entire process. They also put me in touch with a Broker, Chloe Eley who worked relentlessly in securing my mortgage and supporting my application right through until completion!

Chantele · 25 August 2020

Agent replied · 24 August 2024

Thank you for your wonderful recommendation and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna.

5/5

Google

Sold our house with Taylors. Met Pete first, really nice guy came to our house for valuation and made us feel at ease with selling our house. The sales girls Helen and Megan really lovely girls and kept us up to date all the time. Chloe helped us with our mortgage and really made it simply. She took all the stress away from us. Ellie dealt with us once we had sold and again took all stress away was in constent contact. She worked really hard even when the office was closed to make sure everything went through ok. Great team, Great Service and couldnt meet nicer people.

Roberto · 26 August 2016

5/5

Google

I had a very easy experience with my first mortgage! chloe made things so simple for me and recommended the right solicitors and answered every question i needed, very professional! Thankyou so much. All the girls where great Karen, Helen and Megan thankyou all at Taylors

Mark · 26 August 2018

Agent replied · 24 August 2024

Thank you for the great 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Taylors team in Stevenage. Kind regards, Sarah.

5/5

Google

I must say the whole team is amazing! Karen Gough and Helen did a fantastic job of selling my house even through what seemed like sale that was falling through ! Thank you . Would highly recomend !PositiveResponsiveness, Quality, Professionalism, Value

Sheryl · 25 August 2020

Agent replied · 24 August 2024

Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations

1/5

Trustpilot

Northampton branch awful!

Awful awful people in Northampton branch, customer service could not be worse. Rude staff with not a care in the world about people who actually need a place to live and who essentially pay their wages. Booked a viewing and took days off work for it three times only to be let down at the last minute every time, avoid this shower at all costs.

Jc · 18 March 2022

1/5

Trustpilot

Taylors Dunstable…

Used Taylors to sell my late mothers property.

David · 16 July 2025

5/5

Google

Really helpful team and they ensure that their client is happy.

Olufadekemi · 12 January 2024

Agent replied · 11 January 2025

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The staff were fantastic in the whole process, they kept me informed throughout each stage, dealt with all silly questions from myself always had a positive attitude. Made the whole situation better.

Stephen · 12 January 2022

Agent replied · 11 January 2025

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Taylors Lettings's Google reviews

Questions about Taylors Lettings Stevenage

How many reviews does Taylors Lettings Stevenage have?

Taylors Lettings's Stevenage office has 379 reviews across two platforms: 243 on Google, 136 on Trustpilot (across the whole business).

What is Taylors Lettings Stevenage's rating?

Taylors Lettings Stevenage is rated 3.9 out of 5 across all 379 reviews, and 4.8 out of 5 on Google from 243 reviews.

Where is Taylors Lettings's Stevenage office?

Taylors Lettings Stevenage, 13 Queensway, Stevenage, SG1 1DA.

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