Trusted Agent profile · Stevenage
★★★★★
136 reviews across 1 platform
8 Market Place, Stevenage, SG1 1DB
Connells Lettings's office in Stevenage, at 8 Market Place, is rated 3.7 out of 5 across 136 reviews on 1 platform, including 136 Google reviews rated 3.7.
Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
1/5
GoogleI was put off by their unprofessionalism, they had a guy called Oz who's mannerism seemed akin to a dodgy used car salesman (vastly trying to over price and over promise on the phone after seeing the property to get my business - seemed …
Thank you for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
GoogleIt is hard to describe how terrible Connells were as a letting agent. Months of delays getting repairs carried out, related to heating so should have been treated as urgent. Fault reports and emails were ignored, constantly chasing for things to be done, staff denied knowing anything about the problems, delays ordering parts, parts sent to the wrong office etc etc. They really did not seem to care at all. The plumber who came to our property numerous times was hopeless, eventually an engineer was called to service the boiler which didn't need doing, finally an engineer from the boiler company was called, fixed the fault but said the boiler hadn’t been installed properly so they wouldn’t continue to work on it. After 8 months of a cold house, sleepless nights, stress and hassle we decided to move out, they offered compensation but had to chase them for that too, ignored and conveniently denied receiving emails again. Now in a really nice place with a great company who understand the concept of customer service, something Connells really don’t have a clue about. I would never recommend them to anyone.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
GoogleIncredibly unprofessional. Want all your details under the pretence of viewing a house that is actually Sold STC but they don’t update Rightmove or their website. Data farming pure and simple.
Hello Meerkat, Thank you for your feedback. We're sorry to hear about your experience and take your concerns seriously. Please contact us at complianceresidential@connells.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
1/5
GoogleI drove all the way from London and they were very unprofessional, rude and didn’t seem to want to help me at all. I don’t usually write reviews for places, however, this was the exception as I felt their professionalism and service was very below sub-par. I drove nearly an hour to come here and after a few minutes was made to feel extremely disappointed. I would avoid this place.NegativeProfessionalism
Dear Fahim, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very much like to investigate your issues further and ask that you please contact us at socialmedia@connells.co.uk in order to resolve this.
5/5
GoogleA wonderful service from Connells, very professional and competent team that handled our sale brilliantly. A special thanks to Andy and Ellen who kept us up to date all the way through and managed to get us across the line in record time to meet the SDLT holiday cut off.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleHad one viewing, the agent was quite unprofessional. Apparently they just handled the viewing and had no actual info on the flat and what the landlord was looking for. Tried to book more viewings but each time I called they would say they'd get back to me. Spoiler: they never did. Wasted way too much time trying to let through this agent. TL;DR stay away, don't waste your time like I did.
Hello, thank you for taking the time to provide our team with feedback. We are a little concerned about this and we would like to get further information to see if we can resolve any issues if you would like to get in touch with us on socialmedia@connells.co.uk
5/5
GoogleSold my house and purchased the new one through Connells in stevenage, Jake and Oz were both brilliant in getting our house sold with so many viewings to make sure we got the price we wanted. Would recommend the team always! Thanks for all your help
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to Ellen, Janine and Andy who helped us to complete on our first purchase after a bumpy process! I would totally recommend Connels Stevenage for all the effort they have put in!PositiveResponsiveness, Professionalism
5/5
GooglePatricia Bowden the best agent 👍🏻 …
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleHave had to cancel contract as they did not put my property on a market for more than a month after signing contract. Agent was very unprofessional and allot of promises no action. Would never recommend or use Connells Waist of time Do not use ConnellsNegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe received an amazing service from this agency, especially from Kaci-Leigh and her manager. They were so patient with us.. Kaci-Leigh well done and keep up your good works and your manager is such a great team worker.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent friendly and professional service.
Thanks for the wonderful 5* review Cath! Best wishes, Lucy, Customer Relations.
4/5
GoogleThank you Josh T for your support. Very professional approach. Speeds up the formalities to make a move in to the place in a week. Responding back to the queries in a timely manner.
2/5
GoogleHouse SSTC in a short time which was great. However only recieved feedback from one viewing. They asked us to move out as someone else in the chain wanted to move quick. Free EPC was part of the deal but I had to fight to get this done. My emails were not responded to for days nor were emails from the upper chains agent Chain broke and we were not made aware. Were told to leave all keys in the property as they had a key from the viewings to give to the new owner. On completion recieved a call to ask for keys as they had lost the key to give to the new owner Wouldn't use Connells againNegativeResponsiveness, Professionalism, Value
5/5
GoogleI have just sold my house with Connells and i want to say a huge thank you to all the team who were just brilliant. …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessionalism at its best Recently moved into one of the 2bedroom house managed by Connells, very helpful staff and efficient. Thank you Patricia and Josh for being so wonderfulPositiveQuality, Professionalism, Value
5/5
GoogleConnells Stevenage. Oz and the team were exemplary. Their hard work, communication skills and market knowledge all paid off. I would 100% recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe experience was so good, Kaci Leigh helped us through the process. She is very polite and patient she explained everything and guided us through the whole process. She helped us a lot.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI have rented my property through Connells for the last 3 years. Throughout this time I have continually dealt with Tricia. She has always been helpful, securing good tenants & dealing with any queries both promptly and effectively.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had a good experience with Connells! They were very responsive and fast with my move. Any time I emailed, I’d have a response within an hour. Everything was sorted out so quickly. I recommend!PositiveResponsiveness, Professionalism
1/5
GoogleThe worse company Ive ever had to deal with. Very poor customer service, lack of response to either emails and phone calls, extremely unprofessional and extremely poor communication and the right hand doesn't know what the left hand is doing. Constantly getting arrear emails when we are not in arrears. Keep sending emails for them to amend this, get no response back. Have also phoned to get this sorted, and it's still not been sorted four months down the line. They take their time in getting repairs sorted out. Avoid at all costs as the arrear emails are still coming and am sick to death of this not being sorted. Do not go to this company if you want to keep your sanity.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently divorced and wanting to start a new life in a new home was extremely exciting but, daunting. After a very pleasant, reassuring phone conversation with Andy McClelland (branch manager) and a reasonable valuation/selling price of my property was agreed. Within 48 hours I had viewings booked and Ellen Morley (sales negotiator) was AMAZING. She was extremely knowledgeable, professional , polite, punctual and always smartly dressed. She never failed to give me feedback, continued to keep in touch and reassured me constantly in what can only be described as the most "Craziest and difficult " year ever. She has sold my property and I am moving into my dream house 09/12/2020, I cannot thank you enough Ellen, Andy and wouldn't hesitate to recommend Connells at Stevenage to everyone. Thanks guysPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI do not recommend dealing with this particular branch, I wish I trusted the negative reviews before contacting them
Hello Iza Karwowska, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleAwesome team worked very hard to get the sale could not of asked for better or more professional agents
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Stevenage office has 136 reviews across 1 platform: 136 on Google.
Connells Lettings Stevenage is rated 3.7 out of 5 across all 136 reviews, and 3.7 out of 5 on Google from 136 reviews.
Connells Lettings Stevenage, 8 Market Place, Stevenage, SG1 1DB.
