Trusted Agent profile · Stevenage
★★★★★
136 reviews across 1 platform
8 Market Place, Stevenage, SG1 1DB
Connells Lettings's office in Stevenage, at 8 Market Place, is rated 3.7 out of 5 across 136 reviews on 1 platform, including 136 Google reviews rated 3.7.
Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
5/5
GoogleA great experience with Connells. Jake was very thorough and always responded quickly to emails and phone call enquiries and made lots of effort to ensure we had a smooth move. Thanks for all your help.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleDoing nothing, taking commission. Branch manager is very rude and no courtesy to communicate with client. He will promise everything in the beginning to get the listing, once he get the deal then he disappears from the loop. Please use other agency, this whole team is a night mare.
Hi Dharmaraj Ganesh, Hello, we are sorry to hear about your experience. Please contact complianceresidential@connells.co.uk to discuss this matter further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
5/5
GoogleIf you are travelling to STEVENAGE and if you need a house quickly, reach out to Connells. In just 6 days, my rental agreement was signed and my family moved into a new property. The best part of the deal is that, there are no hidden charges, all are discussed upfront. Agents were helping me round the clock and we're reachable on Saturday and Sunday. I visited this property on a holiday. I collected the key on a Saturday. Its the best experience I can expect and my family is greatfull to Tricia and Josh from Connells who made this a reality for us.
5/5
GoogleI received superb service with Connells Stevenage, specifically Maria Stanisor. Her professionalism, friendliness and attention to detail on all viewings was brilliant. She would also follow up on a regular basis to check how we are getting on, which was always appreciated. Thank you for your assistance on our house search!
Many thanks for your marvellous 5* review Ellie. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful experience with them. Would NOT recommend. We put an offer for a house in October 2021 which was accepted. Come March 2022 we had heard nothing from estate agents or vendo. Turned out the vendors hadn’t found anywhere. In the end we were advised to step away from the sale as it had been over 6 months and they hadn’t even put an offer in for a place . Estate agent was rude when we rightly asked for updates with sarcastic responses. It was extremely upsetting as we had rushed to get everything ready before interest rates went up and missed out on other houses we liked….another maybe illegal point was the estate agent said vendors will be more likely to accept our offer if we use a Connells mortgage broker which turned out to be a lie and very unfair to say to someone…but of course all they care about is money. Very disappointed and very grateful now in hindsight the sale fell through. Wouldn’t deal with them if you paid me.
We are really sorry if you feel you have had a negative experience with our branch and we do take such comments very seriously. We would like to investigate your concerns further, so please contact us via email with your further feedback to : complianceresidential@connells.co.uk
5/5
GoogleWe have been viewing various properties with Connells the last few weeks and a man called Jake Perry has been dealing with us he has been so helpful and been quick to reply to any queries we have had, we have had an offer accepted and are delighted that we have found a property from Connells estate agents Stevenage great service Jake 👍🏼
5/5
GoogleKaci was very polite. she was supportive and made our rental so easy. I am very happy we got the apartment and she guided us all the way through.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleDrove all the way from London to stevenage Once at Connels Estate Agents, they make you wait at the door and then pass you a business card to call in, once I called in a gent answered and said sorry Tricia is busy with customers, I questioned the manager and said how come as I can see her free, with no customers and not on the phone, they wanted my journey, lied about being busy and never replied to my emails .NegativeProfessionalism
5/5
GoogleWe viewed a property with Jake and also went back for a second viewing Jake was professional and approachable he was also very knowledgeable I liked that he fact he was there answering questions and giving us great ideas for the house but never felt pressured or rushed Even though the house wasn’t for us Jake is a credit to Connells
5/5
GoogleI have just completed on purchasing a property through Ellen. I viewed my first property with Ellen almost a year ago, and she has been professional, considerate, responsive and personable throughout the whole process. I never felt forgotten, received many consistent updates and Ellen was always available and happy to help. I couldn't be happier with my dealings and will be back in the future if needs ever be. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleGreat profesional service - thank you !.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAgent Kaci-Leigh is very professional and efficient, she arranged viewing the same day I enquired, 2 weeks later I had keys to the new place.
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKaci- Leigh is the Best. She was on the ball from the beginning. Thank you so much Kaci. Keep the good works
Thank you for your amazing 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the beginning jack has been fantastic in fact everyone at connells have given fantastic service highly recommend
Thank you for the glowing review! We strive to provide top-notch service to all of our customers and we're thrilled that our team at Connells impressed you. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a lovely experience with Connels. We have been looking for a place to rent for a while and Leah helped us get it all sorted, from beginning to end! She has been very helpful, and has been very patient with all our questions! Definitely very amazing to work with Thank you!
Many thanks for your outstanding 5* review Mohammed. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had Patricia and Callum, from the Stevaneg branch, letting my property. The team was very responsive and took care of everythign for me. I couldn't recommend Patricia enough, she was super proactive and found me the perfect tenant, even before my property was advertised. I found the fees a little too much, but I guess they're standard. So far, I'm very satisfied with the services provided.PositiveResponsiveness
5/5
GoogleThank you Josh T. for assisting us in moving to our new flat. I am very happy and satisfied with the services that your company has provided us. Special Mention to your agent Josh for being very professional and approachable. He always respond to our queries and concerns until now. Furthermore, I highly recommend him as an agent.
5/5
GoogleWe bought a house that the Connells agency put up for sale.Juliet the broker helped us with a mortgage ,she is amazing and very helpful.If you are looking for a mortgage Juliet is very professional and will find the right offer for you. The whole Stevenage Connells team is very nice and they all looked after us.
5/5
GoogleNasrin Sharsan I am very gratful for the excellent service,very professional and firendly staff and a big thanks to Mr Oz Ansari who was very helpful.
Thank you for taking the time to leave us your 5* review Nas! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan’t thank Josh enough for all of his help with finding our first tenancy. Patient, clear and helpful throughout with no question too small! We had our original viewing with Trish, who was also very helpful and knowledgeable about the property. Would definitely recommend if you’re looking for a home in the Stevenage area.
5/5
GoogleI'm really grateful to Trish and Kaci for helping me find the flat that's right for me. Kaci in particular put in a lot of work to get me moved in ASAP, and offered help whenever I needed it. I'm very thankful to the team at Connells! …
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic agency that helped sell our house with a high level of professionalism throughout the process. Would highly recommend working with Connells
Hi Victoria, thank you for your kind words! We are thrilled to hear about your positive experience with Connells Estate Agents Stevenage. We appreciate your recommendation and are delighted we could assist you with selling your house professionally.
5/5
GoogleAmazing service delivery, mindful, courteous and prompt response to inquiries, fast and efficient reference checks too! Thank you to the Connells team!
Thank you for leaving us your superb 5* review Oluronke. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe entire team at Connells could not have been more helpful and proactive in completing both our sale and purchase. Ellen, Oz, Andy and team were always on hand to manage all aspects and to kept us up to date as things progressed. We're really grateful for the hard work and excellent service, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Stevenage office has 136 reviews across 1 platform: 136 on Google.
Connells Lettings Stevenage is rated 3.7 out of 5 across all 136 reviews, and 3.7 out of 5 on Google from 136 reviews.
Connells Lettings Stevenage, 8 Market Place, Stevenage, SG1 1DB.
